Kave Home  Reviews 

Ever since their logistic partner changed, the whole ordering process has been nothing but a pain. First they postpone the order delivery window, then you can't even reach a human on the customer care. The AI bot does nothing to help. They don't contact you back. it was an order I placed in September which got postponed multiple times, once I postponed because I was out of town when it was supposed to arrivd. I didn't receive any 'out for delivery' notification. Then somehow they delivered wrongly to someone else's address, I was lucky that the person dropped it to our building.

I will start from that that i really like their products. But right now I can't recommend them to others.

I've ordered coffee table at the beginning of September. I've received it after my intervention month later. But I've need to return the table.

Customer Care wrote to me that they will send new table. Since 09.10.2026 I don't have new table and even any information from Customer Care when I can receive that.

No refund either.

I'm trying to contact them since couple of weeks. My requests are received mostly by AI Bot. Tickets were created but theres no contact from CC.

Other order (different table) will be delayed by additional 6 weeks.

It's first time when I have such problems with any company. Maybe they will get better. Don't know. Right now be carefull when you order something from them.

We have been waiting for our sofa purchase to be delivered for a month now, and it has way passed the delivery date they initially stated.the customer service bot is very annoying, keeps asking for the same information and I still could not reach a human contact for days - no reply to my inquiry. Very very bad customer service, especially considering their price points. Not recommend at all!!!

I ordered an item that had a 9 week delivery time, after the 9 weeks had passed I did not receive an e-mail for more then a week. Now I received an e-mail stating that due to a delay my order is delayed with 12 weeks from now. Ridiculous. Almost half a year delivery time for 1 item.

Costumer support is inexistent. All you get is a Chatbot that tells you the team will contact you. This does not happen. I ordered a table, quite expensive and it was not delivered in the window they gave me. I have been chasing them for a week and got no reply. I don't know where the package is or if it is even going to be delivered. Do not buy things online.

My first order arrived without issue, but this second order has been a complete failure. The package was marked as delivered, yet it never reached me. After more than a week and four unanswered support tickets, I have received no assistance. Unacceptable customer service and a complete lack of accountability.

Fabulous team in Kave Verona! Always so lovely and helpful.

Always excellent, kind and professional service at Malaga store. Good quality, trendy yet timeless designs.

Beautiful products, unfortunately delivery time first stated mid-november, then changed to approximately 9 weeks and now even 10 weeks or more - AFTER ordering.

They deliver as per the schedule . However there are some scratches and they offer 10% of the market value as compensation . I am still waiting for them to come back with a decent figure or to replace the furniture

The interior design option/tab on your website was not available on the international page. The "start a project" button would only display the Trade Professionals page. I could only access the "start a project" for the non-professionals on the French landing page. The request form would not accept a U.S. address for the payment fields. The additional information box was limited in the number of characters, so I could not fully explain our project, needs, and timing.

always happy with the quality of furniture and products, packaging and overall experience. I can only recommend

This is what happened to me: I ordered online two chairs 500 euro. Paid with credit card, which they withdrew instantly instead of reserving the payment which is normal practice until dispatch. Then I received email about a change in logistics at their side and that the shipment was being prepared. One month later I made objection to my payment through my bank and was reimbursed by visa. Don`t know if the company is scam but be carefu.

Horrible delivery service + customer service! The company is not able to deliver accordingly their own terms and doubled their delivery time. It is also impossible to speak to a human.. Very frustrating process.

Can’t fault the furniture and the staff at red brick mill batley. Table looks great. The flaw is the communication from kave once purchase is made and the delivery service. Order was meant to be 4 weeks took 8 with only the table top turning up on the first delivery and the legs two weeks later. Receipt from store does not allow for online tracking so had to call up store to chase for them to call back later once they spoke to the delivery company. Seemed to have arrived in UK for at least 3 weeks before they phoned to deliver it ; and the legs although were left by mistake at time of first delivery could not be delivered for a further 2 weeks. Sort it out Kave! You have an amazing show room and staff ( who must get this all the time)

Love the furnitures I got from them. It’s top quality !

We love Kave home products. We made our purchase in Kave home Milano store and Arianna was very helpful and kind. She assisted us and made our shopping experience very pleasant.

Molt ben atessa, com sempre i ben assessorada.

KAVE is incapable of delivering to me (one of the largest cities in Europe, in a very accessible street). Made the mistake of buying there for the second time, paid extra for a scheduled delivery, and delivery is now not possible, again, because someone between KAVE and Hermes mistyped my zip code, again. Last time it took me 4 calls to customer service and weeks of delay to get my order. Just save yourself the headache and buy anywhere else. Nothing can be worse than KAVE delivery.