Kave Home  Reviews 

I purchased the chairs on June 27th, and they still haven’t arrived. They keep postponing the delivery, even though everything has already been paid for. This is absolutely awful and completely unacceptable.

Too long delivery time. Too expensive delivery. In the shop assistants don't care. I was the only person in the shop with 3 attendants. They did not care, it took ages for them to answer my questions. Products are nice, a little overpriced. My order would be birthday present likely to miss. Ordered today and delivered in 3-4 weeks. No big deal paintings.

Kave Home — Chronic delivery failures, communication only happens if you chase them

Terrible experience. The delivery date given at checkout was wrong from the start — nowhere close to reality. When it passed with nothing delivered, there was zero proactive communication; I had to reach out myself, and their customer service is email-only and takes days to respond. They gave a new "confirmed" date. That one passed too, again with no update from their end. This cycle repeated more than once — each new promised date landing later than the one before it, sometimes later than the original AND the previous revision. On the day of the latest promised delivery, the order was still sitting at "processing," no explanation given.

At this point the delivery dates they quote are meaningless — treat them as pure fiction. If you need furniture by an actual deadline, look elsewhere.

I placed my Kave Home order on 12 April, months in advance because I specifically wanted to avoid problems with delivery. What followed was probably one of the worst furniture delivery experiences I have had.

First, the order was delayed. Kave Home did not proactively inform me that one of the products, the Vilara chair, was unavailable. I only found this out after contacting them myself. At the end of June they told me they had no stock and could not even provide an exact arrival date. Other parts of the order were delayed as well.

The shipment then became another problem entirely. After it had supposedly been shipped, I spent weeks checking the tracking and waiting for delivery. The logistics chain involved Dachser and a local subcontractor. I was told that a delivery had been attempted because nobody answered the phone. I strongly dispute this: I was specifically waiting for the shipment, monitoring both my phone and the tracking because I needed to travel. No delivery took place.

Because of the delay, I had to extend my stay by four days simply to wait for furniture I had ordered in April.

When the delivery finally arrived, the condition of the packaging was appalling. Several large boxes were crushed and torn, one was ripped open across the top, and the protective packaging was exposed. I have photos documenting exactly how it arrived.

The after-sales experience did not improve matters. I asked to speak directly to somebody who could deal with the situation. Instead of taking ownership and connecting me with after-sales support, I was directed back toward opening/logging another case myself. My subsequent request to be connected directly was not properly addressed.

The frustrating part is that this was not one isolated mistake. It was a sequence of failures: lack of proactive communication, stock problems I had to discover myself, repeated delays, poor tracking, a disputed delivery attempt, no meaningful ownership of the problem, and finally severely damaged packaging on arrival.

The products may look good online, but after this experience I would not order from Kave Home again. For furniture of this price, the fulfilment and customer service operation should be significantly better.

Excellent service..
Sandra was extremely attentive and professional in her approach..
We will definitely be coming back…

All good,
Just open a store in Ireland, be good people

I ordered a set of outdoor furniture in mid-May and was originally expecting to receive it around the beginning/middle of July. Unfortunately, the furniture only arrived at the end of August, and even then the order was not complete.

There were also problems during assembly, as some of the necessary pre-drilled mounting holes were missing, which made the process much more difficult than it should have been.

I would like to mention that the customer support team responded quickly and professionally, and I received partial compensation for the inconvenience.

However, since this was outdoor summer furniture, the very long delay meant that I effectively lost a significant part of the summer season when I had planned to use it.

Overall, despite the helpful customer service, this was unfortunately not a very positive purchasing experience.

Lovely stock and very good quality. Unique and balanced. Very good service

Completing the purchase was quick and easy.

Perfect …..

Best vendeur Jerome Aix en Provence very helpful

Have bought chairs before and we were super happy so ordered some stools.

Great website and service, high quality furniture.

I didn’t receive any info on the shipment (carrier, tracking number, timing). I contacted customer services, but they are really slow in answering. Until now nobody knows where my order is or when and how it will arrive.

No second time for me…

For a company that depends entirely on shipping, the shipping is terrible. Extremely slow and often products come damaged. Customer service isn't very helpful.

Product page and checkout process is very interactive and good.

We had a VERY bad experience with Kave Home. We will not recommend anyone being furniture from Kave Home. 1: we did not receive ANY communication about arrival of our furniture, and tried several times to reach out to get some information. So when it arrived, it was left in the rain at our doorstep. 2: Both chairs was cracked, so we had to return. 3: received NO information about pick-up, suddenly a huge truck just enters our driveway, but luckily we had kept all the original wrapping. Oh, and it wasn’t until we made a complaint, we were told we had to wrap it in the original wrapping - just a heads up for everybode else. Trust in Kave Home is non-excisting even though they make somewhat expensive furniture, and we cannot recommend anyone buying furniture from this company.