Northdeco Reviews 

I order online quite a bit and this wasn't the biggest scam i've ever come across, but certainly the most frustrating.
3 months of delays to ship a 250euro chair only for it to arrive in a beat up shapeless box that looks like a scarecrow with the parts of the chair scratched AND NO SCREWS. They are not answering emails for 2weeks now to reimbursement or return requests and their phone line is closed "due to the high volume of emails".
Absolute clowns.

Todo bièn! Especially Celia provided a great service.

The order process was very simple and you have a lovey website, but apart from one confirmation email on the day the order was placed, 9 days ago, I have received no information on when they will be delivered.
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Extremely disappointing customer experience.

Our order was delivered without our knowledge or signature while we were on holiday, despite informing the carrier in advance that nobody would be home. The furniture was simply left outside.

When we exercised our legal right to return the items, we discovered that the company provides no realistic way for customers to do so. The package is so large that major parcel services such as DHL and SEUR do not accept it for standard international shipping. The only option is an expensive freight service, making returns practically impossible for private customers.

On top of that, Northdeco initially intended to deduct the original shipping costs from the refund, even though the return process itself is already unreasonably difficult.

Customer support has been slow and unhelpful throughout the process.

We are journalists preparing a television report about consumer rights and problematic return policies in online retail. If you have experienced similar problems with Northdeco or another company, please get in touch with us. We would like to hear your story.

I bought a table from them on June 27th that was covered in small white marks that I wasn't able to remove. I opened a case with them on July 11th.

They informed me there was nothing they could do as there is only a 14 day period to open a case regarding an order and I had opened mine on the 15th day as the count starts from the day you receive the product.

Despite trying several times to ask for a very small amount of flexibility to still consider my case, they refused each time quoting that the 14 day period is fixed and any exception to it is impossible.

I don't think I was asking for much and will not buy again from a company with such poor customer service. I would recommend looking for more trustworthy company that will actually help you if you have an issue rather than washing their hands of you the first opportunity that they get.

Absolutely horrible experience. Do NOT recommend if you want to order from a reliable company and actually get what you’re paying for. We ordered the chairs 2 months ago, they delivered the wrong ones. We had to carry them around for over a month, because they couldn’t properly arrange a pick up. It was a huge inconvenience!! besides that there port is not supportive at all, not even understanding. They didn’t even try to properly resolve the issue. Offered us €50 discount which is laugh in the face considering the inconvenience it cost. My recommendation, no matter how much you like to items on their website they’re not a trustworthy company.

You are no serious company- I ordered and payed my Order and you didn't delivered. I didnt got any refund.
You betray people.

Easy communication nice quality

Everything was perfect, the shipping was really fast and the good are really protected really well so nothing can break. Thank you for your professionalism, I recommend buy furnitures to them 100%!

Although I had some issues with the product, I was very impressed with the customer service. They responded quickly, were friendly and professional, and efficiently replaced the faulty part of my purchase. Their support made the whole experience much better. Thank you!

Fast delivery and great product quality. I’m very satisfied with my purchase.

Over a week since I ordered and no indication that there is any Progress in Processing my Order. When reaching out to seek clarfication also only an automated response. Cannot recommend

I do not recommend this company. I ordered my dining table on 6 May, and as of 8 July, I still have no confirmed delivery date. The estimated delivery date keeps changing, and the information on the website is inconsistent. They even offered me a 5% compensation for the delay, but I have still not received it. The communication is poor, and the entire experience has been frustrating. A catastrophic customer experience. I will never order from this company again.

I bought a coffee table from Northdeco and I really love it! It’s a beautiful table for a reasonable price.
The only point of improvement is the shipping. I ordered fro The Netherlands but it was almost impossible to track my order so I wasn’t informed when it would be delivered. I hadn’t moved in my house yet, so I wasn’t home when my order came. As a result the table was at the transport company for a week. I inquired with customer service and they informed me that they would try to deliver my table again, but I still didn’t know what time they would be coming so I had to wait the entire day.
In the end it was all good and it was definitely worth it, but it would be nice if the communication between the international companies and customers could be improved in the future.

The good: beautiful and well made products that ship fast.

The bad:
-unreliable information: the first chairs I ordered were way bigger than the measurements on the site showed so I had to return them (shipping on me)
-slow and reluctant refunds: it took them 30 days from receipt of the returned items and several email reminders to get a refund.
-the second set of chairs I bought arrived relatively early but with missing pieces (backrest) and some additional pieces that arrived duplicated. I promptly shipped back the duplicate pieces but after a month from purchase I still haven’t received the missing pieces and still can’t use my chairs. Even though the product is reported as being on stock, customer support states they don’t have the pieces and don’t know when they will be available. A month after purchase I am stuck with products I cannot use and starting to doubt they will ever ship me the pieces.

Overall: these products are well made and reasonably priced but logistics and customer service appear to be understaffed or simply inefficient. Be prepared for a lengthy purchase experience.

It is a great product. I was contacted promtly. Waiting for my shipment details. Hoping to have more information on the status of delivery. Thank you.

I did not get my package as i wasn't home. They warn you the night before. Northdeco don't pay an option with geodis to allow you to reschedule the delivery. Geodis, the transport company was supposed to reach out (they take phone call only from professionnal so I couldn't call them). The package vas finally returned and Northdeco did not give me my money back. I do not recommand Northdeco, they take a very long time to deliver and then they do not deliver and keep your money. I tried to reach out to them and no answer so I paid 113 euros for a side table and now I just lost my money and have no table!

Please send me the screws! I can't use the chair like this, and it's a real shame—because I am absolutely thrilled with the quality