Jeanie Leahy

1. Order came a week late
2. Box came with holes in it and scissor marks as if it was someone else’s return
3. Could hear all the pieces (and see through the holes) no styrofoam protection
4. Opened the box to no manual and immediately notice there is only 1 leg for my dresser, 3 are missing. Pieces are not labelled
4. Had to go onto the site to find the manual then to find I’m meant to have 45 pieces to put together; I have 36 pieces in my parcel
5. 3 pieces have literal boot marks on them. Black filthy boot marks from someone standing/ walking on the pieces

Very very very poor experience. I have asked for a phone number and email ro complain and see what they will do

Abbeyfeale driver is always great for making sure you get the parcel. I missed the first day as I was out on a walk and he came back at 9:30am the next day. Brilliant.

After purchasing flight tickets with extra baggage from Trip.com; leaving Ireland on the 17th of May and returning on the 22nd - I received emails and receipts for a return flight on the 18th of May. Apparently I was put through for a trip to Barcelona lasting less than 24 hours. I contacted trip.com by both email and phone within the next 2 hours only to receive an email the next morning saying I did select the 18th of May when I in fact, did not. I am being told I went through the entire process of booking a flight with extra luggage and paying for added insurance and not once noticed it was a return in less than 24 hours. Not only is the date not what I picked, the flight times are also not what I chose. This is a total consumer rights violation. The company is refusing to give a refund and has not offered a solution to this issue; they are saying it was my error in order to keep the money which I know hasn't even hit the accounts of the airline company yet. The tickets have not been received by trip.com or myself only the receipts and flight confirmations with the incorrect information showing they have quite a lot of time to amend the error if they cared enough to do so; they clearly don't. I will be in consistent contact with trip.com over the next few weeks before I get my bank to intervene - I will then be taking this further.

My advice to flight bookers? Use trip.com to look at flights going and coming from where you want - then go straight to that airlines website and book through them as they are clearly more reliable. Trip.com is out to make a quick buck and will not amend or help when they make an error.