Navigation on the website searching for flights was logical, made sense. Which typically means the company is looking at then experience from the consumers viewpoint. Prices are reasonable. Have... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a stressful delay by hull trains but we were kept abreast with reasons for the delay every moment and what actions were being made. This was a very significant way of assuring us that the tr... See more
Company replied
I’ve booked so many flights (economy and business), hotels, and bought attraction tickets, train tickets and esims with Trip. I’m about a thousand dollars away from Diamond+ tier. Many times it... See more
Company replied
While already near the ticket cashier at Eravan Museum, Bangkok, I realised/remembered that tickets are almost 50% cheaper when bought on the internet via agent-companies different to the museum (st... See more
Company replied
Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
200K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trip.com
Hi Customer in Dagenham,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Angelina
Trip.com
Easy to book and download the app
6 September 2026
Reply from Trip.com
Hi IAN TINDALL,
Thanks for your feedback. It's great to hear that you appreciate the convenience our APP/Website brings to our customers. We are dedicated to maintaining this level of service and continuously improving to provide even better deals and offers for our customers.
We truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Angelina
Trip.com
Reply from Trip.com
Hi Ali Mohamed Hassan,
Thank you for providing us with your valuable feedback. We truly appreciate the time and effort you devoted to writing a review for us. At Trip.com, our utmost priority is to deliver the most exceptional deals and offers to our customers. We are delighted to hear that you find our offerings both captivating and cost-effective.
Rest assured, we will persevere in our efforts to enhance our services further and provide even more competitive deals for the benefit of our customers. We sincerely hope that you will continue using our app/website to explore and discover a deal that perfectly meets your needs. Once again, we extend our gratitude for choosing Trip.com, and we eagerly anticipate the opportunity to serve you in the future.
Best regards,
Avery
Trip.com
Reply from Trip.com
Hi JASWINDER SINGH,
Thank you for sharing your feedback with us. We appreciate the effort and time you took to write a review for us.
Please rest assured that we are fully committed to consistently providing our customers with captivating yet affordable offers found in the market. We encourage you to continue using our app/website, as there may be a deal that perfectly caters to your preferences.
Again, thank you for your valuable feedback, and we hope you have a wonderful day.
Best regards,
Elizabeth
Trip.com
Always keep changing the price that’s…
Always keep changing the price that’s terrible
6 September 2026
Reply from Trip.com
Dear SIRIKARN NALAMPHUN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
Reply from Trip.com
Hi Shrey,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Alexandra
Trip.com
Amazing resource for business travelers.
This website is an amazing resource for business travelers.
6 September 2026
Reply from Trip.com
Hi Arif,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best service possible, and your feedback serves as a great source of encouragement for us.
Thank you again for your lovely review, and we hope you have a great day.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi Thamm Rak,
Thank you for leaving us this review. We truly value your willingness to share your experience with our customer support.
Please know that we are committed to providing our customers with the best possible experience. Your feedback is a constant motivation for us to maintain our high standards and exceed customer expectations.
Once again, we sincerely appreciate your choice to support us, and we hope you have an amazing and fulfilling day.
Best regards,
Angelina
Trip.com
Reply from Trip.com
Hi Rommel Hendrick S Pacupia,
Thank you for providing us with your valuable feedback. We genuinely appreciate the time and effort you invested in writing a review for us. Rest assured, we are dedicated to offering our customers captivating yet cost-effective deals in the market. Please continue utilizing our app/website, as there may be a deal that perfectly aligns with your requirements.
Once again, thank you for your feedback, and we wish you a fantastic day.
Best regards,
Kaylee
Trip.com
Easy to book.
6 September 2026
Reply from Trip.com
Hi LI LIAN GENEVIEVE KOO,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Emilia
Trip.com
deception
I booked the ticket from chennai to riyadh and return, but in return ticket you have no allowed teh baggage, i missed to note this and now iam in big problem
9 June 2026
Reply from Trip.com
Dear SYED FAHEEM AHMED,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
Reply from Trip.com
Hi CHAIWAT KWANGKHWANG,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Kaitlyn
Trip.com
Reply from Trip.com
Hi REBODEM MARCELO,
Thank you very much for your kind review. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Natalie
Trip.com
Trip.com never fail when i used it
6 September 2026
Reply from Trip.com
Hi Melody Agustin,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Kaitlyn
Trip.com
Reply from Trip.com
Hi Benedicta,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Elizabeth
Trip.com
Fast and smooth booking
6 September 2026
Reply from Trip.com
Hi Ma Marish D Longanilla,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Kaylee
Trip.com
Seamless service
Everything in trip.com is seamless and easy to use, with the fact of the prices is also transparent and good for budgeting.
6 September 2026
Reply from Trip.com
Hi Robert Sazon,
Thank you so much for your feedback. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs.
Again, thank you, and have a great day.
Best regards,
Morgan
Trip.com
Reply from Trip.com
Hi RAJESH BRIJLAL/SHAH,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Elizabeth
Trip.com
Problems encountered solve quickly.
9 June 2026
Reply from Trip.com
Hi MOHAMED RAZAK BIN AHMAD,
We highly appreciate your valuable time taken to share such a wonderful review. It's truly delightful to hear about your experience with our customer support team. We understand the significance of providing top-notch customer service and work hard every day to offer an unparalleled experience to our customers. Your feedback inspires us to maintain our commitment towards providing the best services and exceeding the expectations of our esteemed customers.
Thank you once again for choosing us, and have a fantastic day.
Best regards,
Madeline
Trip.com
Wondorful amazing nice and cheap ticket…
Wondorful amazing nice and cheap ticket can find here it’s very good
3 September 2026
Reply from Trip.com
Hi Javed akhtar,
Thank you for sharing your feedback with us. We are grateful for your effort and time in writing us a review, and your feedback is highly appreciated. We remain committed to providing all our customers with the most unique and cost-effective deals in the market. We invite you to continue using our app/website, where you may discover a deal that precisely matches your needs.
Once again, thank you for choosing us, and we hope you have a wonderful day.
Best regards,
Victoria
Trip.com
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