eDreams Reviews 

Great service! I spoke with them this morning and my issue was resolved quickly and efficiently. Very helpful and professional.

Problem was sorted with one phone call

Perfect!!!!

It is fully scam you can’t cancel your account

It’s perfect

I solved my problem

GOOD SERVICE AND STAFF

Avoid eDreams – extremely disappointing experience

I would not recommend eDreams at all after my experience with their Prime trial.

I was repeatedly shown pop-ups encouraging me to try Prime, but I was never clearly asked to enter or authorize payment details specifically for this trial. When I booked my flights, eDreams apparently used the card details already saved for the flight booking to charge me for the Prime subscription. I did not knowingly authorize a payment for Prime.

What makes this even more frustrating is that there was no clear reminder that the trial was ending and that I would be charged. I only became aware of the charge afterwards. Trying to cancel the subscription and resolve the issue was incredibly difficult, and actually getting in touch with someone was a nightmare.

Unfortunately, my experience with customer service was just as bad. The staff member I dealt with was rude, spoke over me, and did not seem interested in listening to or understanding my concern. There was no flexibility or genuine attempt to find a reasonable resolution.

I have since cancelled the Prime subscription, but the whole experience has left a very bad impression. Looking through other reviews, it is extremely concerning to see how many other customers appear to have experienced similar issues with unexpected Prime charges and difficulties cancelling.

In the current economy, companies should be making it absolutely clear when customers are agreeing to a paid subscription — not relying on a card that was entered for a completely separate flight purchase.

I will never use eDreams again. There are plenty of other travel services that are far more transparent and customer-friendly. I strongly recommend looking elsewhere.

Great staff, quick responses.

Was very helpful

They charge money but not geving the services kike troly that i order so i paid 80$ more for troly.
There is no customer support that help.
And the hide a yearly subscription in the order and if tou dont notice that then they will charge you.

eDreams exceeded my expectations! Although I was transferred to a few different people during my call, the service and final outcome were amazing. The team went above and beyond to sort everything out. Highly recommend to everyone!

They signed me up for the prime subscription under the guise of saving money on my flight. They took $18 out from my paypal so I logged in to cancel the subscription but it did not inform me that it only cancels it monthly so it would renew after the next month as it is a 12 month lock in contract!!!!!!! I had to call up (incredibly difficult to find a number for customer service that actually is connected btw) and managed to get someone to cancel my subscription fully. It should not be that difficult to cancel a subscription THAT I DID NOT SIGN UP FOR. Would not recommend using this company whatsoever, they're shady and try to lock you into these contracts without your knowledge and make it incredibly difficult to get out of them. All you need to do is google them and find out the ACCC is onto them!

Great service and quick responses

⭐ 1 Star – Extremely frustrating refund experience

I strongly regret booking my flight through eDreams.

My flight from Melbourne (MEL) to Denpasar (DPS) on 27 July 2026 was disrupted by more than 15 hours. I requested a refund because of the significant disruption, but dealing with eDreams has been extremely frustrating.

Instead of resolving the issue, eDreams keeps telling me to “wait until the airline provides the refund.” I have now been waiting for around six weeks, with no clear timeframe and no proper explanation of when I will actually receive my money.

The most frustrating part is that as a customer, I am being passed between eDreams and the airline. eDreams took the booking and payment, but when there is a problem, I am simply told to wait for someone else.

I have repeatedly asked for clear information about:
• Whether the refund request was actually submitted to the airline
• When it was submitted
• The refund/case reference number
• The amount being refunded
• When I can expect my money back

I still haven’t received a satisfactory resolution.

This experience has caused unnecessary stress and wasted a lot of my time. Customer service should not make customers repeatedly chase their own money.

Based on my experience, I would strongly recommend booking directly with the airline rather than using eDreams, especially when something goes wrong with a flight.

I hope eDreams improves its refund process and takes greater responsibility for resolving customer complaints instead of simply asking customers to keep waiting.

Booking reference: ULLUFJ
Flight: MEL → DPS
Travel date: 27 July 2026

Six weeks of waiting for a refund after a major flight disruption is unacceptable, and I will now be escalating this matter through the appropriate consumer and payment channels.

They just sucks with the process of anual fee, the payment its done, we try a refund, we cant do it, just half of it and we wont even be able to use the other half

E-Dreams business policy is unfair and against logic.
Unfortunately, recognized it in a harder way, paid high price for lesson learned.
In E-Dreams agency policy, after the first departure flight, agency has no any obligation to care for customer paid services.
Only offering new paid services.
Question for E-Dreams team and potential clients: Does people for business trip with uncertain trip lasting buying tickets because of departure or return re-booking?
As reply on my request for re-booking of return flight, with reasonable payment, E-Dreams offered me to buy new ticket within agency.
Unfair policy costs me already and do not want to repeat mistake.
For fixed flight dates without customer care service, maybe is good agency. But for flexi tickets - good for avoiding.