eDreams Reviews 

Beware of hidden subscription when confirming any booking

Pressed on an email link by accident. Automatically subscribed to Prime membership. Contacted their support - they've said they can't cancel it, then mentioned that they'll transfer the conversation to the right department. Then said they can't do that and I need to call the phone line - which isn't free.
I've called, emailed but can't get in reach with them.
Absurd and a total SCAM I wouldn't recommend it

I wanted to delete my annual subscription to edreams prime, I called to do so but Omar was so kind to ask his manager if it was possible to give me any discount, which made me change my mind. Thank you Omar for your kindness.

I had a really good experience with Resika(i’m not sure about the name:) ). She was very friendly, kind, and easy to talk to. She made the conversation comfortable and helped me solve my issue quickly. Thank you, Resika, for the great support!

Quick and helpful.

My complaint is not about my flight booking, it is about the eDreams Prime subscription

I noticed the annual Prime subscription charge while the transaction was still pending on my credit card and contacted eDreams immediately to ask for it to be cancelled and refunded. Despite acting straight away and having never used the subscription (I’ve only ever booked one flight with eDreams), they initially told me that no refund was possible

After escalating the matter through their complaints process, they changed their position and said I could receive only a partial refund....but only if I reactivated the very subscription I was trying to cancel

This makes no sense. They have repeatedly insisted that my account must remain active in order to process any partial refund, yet have been unable to explain why this is necessary

This is unlike almost every other subscription service I’ve dealt with, where cancelling and refunding a subscription that has not been used, especially when the request is made immediately whilst the transaciton is pending, is handled quickly and reasonably

What has been most disappointing is the lack of flexibility and the poor customer service. Rather than trying to resolve the issue, I was repeatedly passed between teams, given inconsistent responses and encouraged to call the Prime team instead of having the matter dealt with in writing

Having now read other Trustpilot reviews, it appears that many customers have experienced similar issues with eDreams Prime. That is very concerning

Because of the way this has been handled, I will not be using eDreams again. It would have been very easy to cancel and refund the subscription when I contacted them immediately, but instead the process has felt unnecessarily difficult from start to finish

The best attention, me ayudaron mucho.

18 months ago I called to cancel a trial membership and was mis-sold another year with a voucher to cover the membership cost and the belief it wouldn't roll over again. It was a total hard sell - the man was a total creep and even invited me to visit his family in Egypt. I would never normally have said yes but just wanted to get off the call ASAP. 12 months later they said they'd renew my membership, cue 45 minute sessions on hold being unable to cancel - they didn't take the money. Until 6 weeks later when they took £98 off another card without my permission. I now can't get it refunded. Their customer service is terrible. AVOID. Also the savings are minimal and they often don't make boarding passes available beforehand so you get a £50+ charge at the airport. Unsure how they are legally allowed to operate in the UK.

I strongly recommend everyone to be extremely careful before booking through eDreams.

About 1.5 years ago, I booked a flight through their website. Some time later, I noticed an unexpected €100 charge on my credit card. When I called customer service, I was told that I had apparently subscribed to their Prime membership while booking the flight. I honestly do not believe I intentionally signed up for this subscription, and the way it was presented during the booking process was, in my opinion, highly misleading.

I immediately asked them to cancel the subscription and refund my money. They refused to issue a full refund. After a long discussion, they offered to refund only €70 while keeping the subscription active, telling me that I could simply cancel it later. I reluctantly accepted because it seemed like my only option.

Later, when I tried to cancel the subscription, I discovered how difficult that actually was. There was no clear cancellation option available. The only way to cancel was supposedly by calling customer service. I called repeatedly, but no one answered. It felt impossible to reach anyone who could actually help.

More than a year later, I have now been charged another €100 for a subscription that I have been trying to cancel ever since.

In my experience, this has been one of the most frustrating customer service experiences I have ever had. Charging customers for a recurring subscription that is extremely difficult to cancel is unacceptable.

If you decide to book with eDreams, carefully check every step during checkout, review your bank statements afterwards, and think twice before agreeing to anything that looks like a membership or Prime subscription.

I will now be contacting my bank to block any future payments because I have lost all confidence in this service.

nice experience

I was happy with my experience

This place is a total scam. They signed me up for subscription after I explicitly asked them not to. I discovered they had been charging my credit card without authorization for almost 1 year. I had to call several times to cancel and they would put me on hold for hours. They refunded only $9.99 out of the $100 they charged my card. I decided to cut my losses and stop wasting my time calling them.

A stressful and unacceptable booking experience

eDreams made serious mistakes with my return flight booking and failed to resolve them despite repeated contact.

My itinerary was changed, one of the connections became invalid, and I then received messages claiming that my name needed to be corrected even though my name was never the problem. Different agents gave me vague and inconsistent answers, while repeatedly asking me to wait another 24–48 or 48–72 hours.

My departure date was getting closer, but eDreams still could not provide a clear, complete, confirmed itinerary. I had to contact the airline myself to find out which flights were actually confirmed. Meanwhile, eDreams continued to delay instead of giving me a practical solution.

This situation caused enormous stress because I was abroad, had limited funds, and needed certainty that I could get home. A travel company should not leave a customer in this position because of its own booking errors.

I strongly criticize eDreams for poor communication, repeated delays, confusing information, and failing to take responsibility for fixing the mistakes quickly. I would not trust them with an important international booking again.

Good service.

I had a death in my family and was treated with compassion and great support to help me process my refund request to ensure all the necessary documents I submitted were in order. Thank you!

My issue was effectively resolved

The agent was pretty clear on what I was getting for the premium membership

gave me an agent whom l spoke to even at night and he assisted me so well.