love the site! did not like the autosubscription renewal and premium subscription after free trial. it was tricky to unsubscribe - would have prefered an automatic email unsubscribe, but I had to phon... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Be careful of the Prime account free trial renewal date. I got a free trial for Prime account, which I believe offers a lot of nice benefits. But because I missed the renewal date and forgot to canc... See more
It was my first time using the services and the agent helping me was very helpful and explained everyting very well
We booked return flights to South Africa for Aug which were fully paid and confirmed in Feb. Our outbound flight was cancelled and when I contacted the eDreams team they logged the support ticket and... See more
Company details
About eDreams
Written by the company
eDreams is a global leader in online travel, founded in 1999 in Silicon Valley.
With eDreams Prime, the first and largest travel subscription programme, eDreams is revolutionising the way people travel.
eDreams offers travellers a hyper-personalised and seamless way to search, book and manage trips across flights, hotels, rail, dynamic packages, car rental and more.
eDreams is part of the eDreams ODIGEO Group, the world’s leading travel subscription platform serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| eDreams Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| eDreams Flights |
Find now better deals looking for flights + hotels.
| eDreams Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| eDreams Hotels |
Compare train tickets in eDreams and find a different way to travel the world! (Available for the Spanish and Italian markets)
| eDreams Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| eDreams Cars |
Meet the whole company and all our brands.
| Our brands |
eDreams Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Contact info
Calle de Manzanares 4 , 28005, Madrid, Spain
- www.edreams.com
eDreams Prime
4.2
Great
411K reviews
Asks customers to review
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Cancellation of subscription
Staff handled the cancellation process in a fair & polite manner after providing alternate options that were not suitable for me.
22 July 2026
Reply from eDreams
Hi Dola,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Scamming customers
I had a terrible experience with edream. In my last trip with them, I was fined 55 euros by ryanair simply because edreams had a technical issue on letting me check-in on time. After edreams didn’t want to take full responsibilities so they kept asking me to make an enquiry with ryanair, which I did, but ryanair urge me not to make any more purchases with third party sites such as edreams and just book a ticket directly from ryanair, but they weren’t able to make a refund for me as it wasn’t their fault. So I head back to edreams to file a complaint and they finally replied to my mail after 3 whole business days. They asked for my bank details and I followed their instruction step by step, a few days later they CLAIMED that they have give me the refund but in reality I have not receive any money in my bank from them. Then I politely asked them for a receipt to proof they’re telling me the truth, and they ghosted me right after and hence right now I’m very disappointed and disgusted by their service. Never book an air ticket from this company even when it’s surprisingly cheap.
22 July 2026
Unprompted review
not good experience
1. Customer support is below average, expect long calls
2. you will be signed up for the Prime membership during the booking process, followed by recurring annual or monthly charges without your explicit request
3. you will be hit with a surprise yearly eDreams Prime membership charge. The company frequently enrolls users into a 30-day "free trial" when purchasing a discounted flight, which automatically converts into an annual subscription if not manually cancelled
21 July 2026
Unprompted review
Best customer service
The customer service answered all my questions with a clear information. Appreciate that!
21 July 2026
Prime subscription issue: resolved quick and very satisfied outcome
Had issues with prime subscription. Like most phone service the wait was long. Customer service was very easy to deal with and resolved the issue very quickly and satisfactorily. No pressure nor sale pitch and even guided in real time through the app and email to get the best out of my subscription. Best options and clear choices provided. Very happy with their service.
21 July 2026
I have used eDreams for so many trips…
I have used eDreams for so many trips and hotel booking. They’re the best!
19 July 2026
Awful service
Awful service. Keep taking money from my account despite no subscription and it is impossible to get hold of the customer service team to resolve this.
21 July 2026
Unprompted review
Shivan helped me cleared my doubts…
Shivan helped me cleared my doubts after viewing social media regarding cancellation of the flights l was so confused so thank you
21 July 2026
This travel agency is a con
This travel agency is a con, fraud waste of time, they talk customer into holiday package. But there all rubbish, they will con your money.
And give you night mare sleep.
I urge no one to book with this E DREAMS COMPANY.
21 July 2026
Unprompted review
SCAMERS!
SCAMERS!
I booked a rental car for my trip to Venice using their website. At the time of booking there was a question of "Do you have a valid driving license?" I'm a Canadian citizen with a valid Canadian license so I checked it as "yes". 2 months later I showed up with my family at the counter of Eurocar rental (company that was supposed to fulfill the rental) and I was denied a car. Supposedly they will not rent it to us because of a lack of an International license. Please note that I travel to Europe every year and I was never asked this. Furthermore, I went next to the next counter (Budget) where I rented a car without a international license with no question asked. Eurocar attendant told me this is common for e-dreams customers and gave me a paper stating that the refund will be issued. Needless to say, this never happened. I never received the refund and the company is claiming I had no valid license since I didn't not have an international one - which is not correct since other companies are issuing cars without one with no questions asked - as proven to me multiple times. This company is a scam and horrible at customer service, hiding behind some fine print instead of using logic and resolving the issue. The car was never used and they still refuse a refund of any sort. Be aware! scammers.
7 May 2026
Unprompted review
Reply from eDreams
Hi Jekaterina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Scam my father in law of £750 pounds
Scam my father in law of £750 pounds, hidden fees and reported them
21 July 2026
Unprompted review
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