Booking.com Reviews 

Horrible Horrendous experience. stay Away from this Company. They have NO ACCOUNTABILITY for any of the properties that you book with that don't deliver what u paid for. Long story short we booked an apartment in Como Italy for Five nights. we arrived and the AC was broken and Temps in Como were 97% inside the appartment 89%. spent 4 hours going back and forth when we arrived with the management company trying to troubleshoot the issue on the Whats app. Pictures etc have all records

They finally sent a technician who said all should be working it was a setting in the remote. Unfortunately that was not the case. I was texting the property on te app at midnight and had to follow up again in the morning. Once again they are having me send photos of all the equipment. They then told me they had to find a specialist to hopefully come the next day ( Which would be day three of our five day stay) I finally communicated we
were leaving and told them when we officially gone

we left te property within 24 hours and told them since they couldn't even guarantee on are third day there we were leaving as I unfortunately was feeling sick from the heat. I informed then have detailed messages with them and They are now insisting I pay for the entire stay ??? I honestly can not believe How wrong this is:)

Booking.com is doing nothing to help their words are "We have to except the decision of the property" So as
I Said Don't Ever Use Booking.com

generally no issues. i was just searching and thought my experience has been ok so why not just add a review

Made a reservation for September 4th-7th of 2026. Received confirmation upon arrival went to check in to be told our reservation was for next year sept 4-7th of 2027. Booking.com said we could only cancel if we paid $360.00 up front and it would take 3-5 months to get our money back. When I asked for them to send me their terms and conditions along with the upfront cancellation fee and how long it would take to our money back they refused. Needless to say it’s labor day weekend everything is booked up or out of budget for 2 adults and 3 kids. We had to turn around and come home. We will never use booking.com again!

Booking.com is probably the worst place you can go to book a holiday. We have had two separate issues with them. They lack communication and do not take any responsibility. They share properties such as b&bs which look good and at good price. However, they are dirty and damaged properties. Dont bother going through booking.com. You will not get any sort of refund or apologies off them as they put the blame entirely on the owners. The owners of the b&bs dont bother responding to complaints or refund you either. Ridiculous site that should be sued and taken down.

A corporate company promised that the deposit would be refunded within 14 days, but the institution they partnered with is failing to do so. If you truly are a professional, corporate entity, you are obligated to fulfill your promises. If you care about customer satisfaction, you need to take the initiative and resolve this yourself. But if you are saying customer satisfaction doesn't matter to you, then I’ll say goodbye to you as well. I'm deleting the app right now. Best of luck.

If I could give Booking.com ZERO stars, I would.

Booking.com canceled our reservation TWO DAYS before our trip, leaving us scrambling at the last minute. They then rebooked us into a more expensive property and clearly promised that we would be reimbursed for the additional cost.

That was 3 1/2 weeks ago.

Since then, we have made countless phone calls, sent multiple emails, spent an unbelievable amount of time chasing customer service, and STILL have no reimbursement and no resolution. Every interaction is the same: excuses, being transferred around, being told someone will follow up, and then absolutely nothing happens.

We have already gone on the trip, returned home, and are STILL fighting to receive money that Booking.com told us we would be reimbursed for.

This has been one of the worst customer service experiences I have ever dealt with. It is completely unacceptable for a company to cancel someone’s accommodations days before a trip, make them pay more because of that cancellation, promise reimbursement, and then leave the customer chasing them for weeks afterward.

Booking.com has completely lost my trust. I would NEVER book through them again, and I strongly recommend anyone considering using them think twice. If something goes wrong with your reservation, based on our experience, getting actual help or getting your money back can turn into a nightmare.

The Perla Hotel , Benidorm several visits the hotel the location ,The singing Breakfast Chef.
Hosey,Danny the Hilarious Barmen Tatiana the receptionist Slyvia Nothing is ever too much when asked,

Wot tbey did and continue to do for us is outstanding, Fantastic staff
Nothing beats a friendly face when your Transfer drops you outside .xxx

Booking.com cancelled my hotel last minute with no explanation, support or compensation. Not the first instance. Will not be using it again.

Cost of living crisis? Never heard of it — not if you’re Booking.com or AirAsia, apparently. 🙃

29 July 2026: AirAsia cancels my LGW–Phuket flights, blames “geopolitical instability.” Fine. I take the full refund they offered. Gotogate/Booking.com confirm it’s escalated to AirAsia same day.

27 business days later — nearly DOUBLE the promised 10-15 day window — still no refund, no update, no timeline. Meanwhile I’ve had to buy replacement flights at today’s prices, because my holiday doesn’t wait just because two billion-pound companies can’t process a refund.

I’ve escalated repeatedly. Zero progress. Impossible to reach anyone with actual authority. Zero visibility on what Booking.com is even doing to chase MY money.

You’d think a platform this size would vet its airline partners and have real SLAs for exactly this. Instead? Once they’ve got your booking, you’re on your own.

Glenn D. Fogel — the buck stops with you. Pull your finger out. Some of us actually need that money back right now. 💸

Avoid booking through booking.com!
We had a holiday booked through them, the airline contacted us to say one of the flights is changing which prevents us from making the connecting flight. They refused to make any amendments and wouldn’t provide any refund so had to book another connecting flight again.
Then the storm hit Hawaii and we weren’t allowed to fly and surprise surprise, they refused to help with any amendments on the hotel or flights.
We will never use this service again, book direct with the airlines or hotels!

You think you're going to book a trip. A flight and a hotel. Then right after you pay it goes to a different site. There is no costumer support and booking.com claims to not know anything. It connects you to lastminute.com that also claims to not know anything. From there on its a guessing game if you actually get your flight and hotel.

Try calling support and you just get a retarded AI that goes in circles. It honestly feels like I have fallen for scammers.

I wouldn't use them and neither should you.

My wife and I recently stayed at the Vilnius Town Hall Apartments. When we arrived, there were dirty dishes and the apartment was filthy. I messaged the apartment management about this, and also requested toilet paper and towels. When I received no response, I sent a message to Booking.com. Again, there was no response. I will not use Booking.com again.

I would give this hotel 0 stars if I could. We booked a double bed as a couple, but upon arrival, we were given two twin beds with single bed linen. To make matters worse, the mattresses were extremely hard and uncomfortable—it felt like sleeping on solid concrete.
When I called reception to ask if we could switch to a better room or at least get proper linen for our second night, the receptionist flatly refused to help us. The complete lack of customer service and poor sleeping conditions completely ruined our stay. Extremely disappointed, and I strongly advise couples to look elsewhere.

I booked accommodation in London through Booking.com for a family holiday from 14–30 September 2026. We are travelling with our toddler and had specifically booked a family-friendly accommodation with a cot.

Then, just ONE WEEK before we were due to arrive in the UK, we discovered that the host was a scam.

The host demanded that we transfer the full payment - more than USD 4,000 - directly by bank transfer. They also requested highly sensitive personal documents and information, including passport details and our flight information.

Booking.com has acknowledged that the property and the host was fraudulent.

What is absolutely shocking is what happened next: Virtually nothing.

We are now only a week away from travelling to London, with my wife and toddler, and suddenly have no accommodation for a 16-night stay. At such short notice, many suitable properties are already sold out and the remaining options are dramatically more expensive.

We trusted Booking.com to provide a safe platform for arranging our family holiday. Instead, we were exposed to an alleged scam involving thousands of dollars and requests for sensitive personal information - and once the problem was confirmed, we were effectively left to deal with the consequences ourselves.

No meaningful effort to secure comparable alternative accommodation. No meaningful attempt to make up for the enormous disruption. No sense of urgency proportional to the situation.

Imagine preparing for a long-awaited family holiday, only to discover days before departure that your accommodation does not exist as expected - and then being left scrambling for somewhere for your wife and young child to sleep.

This has turned what should have been an exciting family holiday into an incredibly stressful and upsetting experience.

My message to Booking.com: Identifying a scam is not enough. When a customer books through your platform, trusts your systems, and is left stranded days before an international trip, taking responsibility should mean actually helping to fix the situation.

Right now, we feel completely abandoned.

Very disappointing experience with JDC Rentals. I have booked this from booking.com. I have booked for August bank holiday .

The sofas had a strong unpleasant smell, the carpets were very dirty, and the curtains were broken.

The property description advertised a balcony, but there was no balcony, The overall cleanliness was poor, and basic toiletries such as shower gel and shampoo were not provided. The property did not meet the standard shown in the photos or described in the listing. I would not recommend staying here.

And make sure when you book the property with booking.com, ask the host about any extra charges for activities. This is what happened when I booked and done my payment I haven't informed that I need to pay extra fees for activities on the site. They told me this a day before my holiday when I have been given checkin details.

When I said this to the host , I got very rude reply.I was very upset because of this and after showing the property I felt like I have wasted my money and completely ruined my bank holidays.

I would not give Booking.com or as known as SCAMMER.com , a single star as that’s an insult to the companies that try to. I’m still waiting a refund on two properties I booked months ago . Costing around £1500 . They are not interested one bit , ring customer services and it’s like taking to robots . I have emailed a complaint several months ago and not even did that get a reply . SCAM COMPANY STAY CLEAR

BE AWARE they cancel your booking just before your booking -Booked nice hotel at top of hill near Lincoln Cathedral for sons graduation back in June for the 8th September. 2 days to go before arrival and yesterday they calcellled my booking as they claimed automated timed payment didnt go through. My credit card on there system was used for the resevation back in June??? So they have my card details. I see an email arrived yesterday giving me 19 hours to make alternative payment. No phone call received, nothing they just cancelled it. Spent 2 hours being passed to different departments inc AI rubbish. One lady member of staff rudly hung up on me and i was being polite. After escalation to line manager of another employee, no level of compensation was made available how ever hard I tried. AI distances the organisation from the Customer on purpose. There systems are crap and automatically cancelled my booking. Never ever use booking they are cowboys with a monopoly who do not give a shit about their customers. Look for hotels on google maps and phone them up. Alternatively use booking find the hotel, google the hotel and book direct!!!!! Also they advertise free parking when you have to hope you get a space and then pay NCP. I only wish there was a ZERO star option for rating.....!!!!

Hotel cancelled, no warning, still no refund

Absolutely fed up with Booking.com. I arrived at my hotel to be told they’d cancelled my booking three days earlier over a pricing error. Nobody had even bothered to tell me. Booking.com had even sent a reminder saying the hotel was expecting me!

I had to pay for another hotel, and over a month later I’m still chasing my original refund.

Booking.com keeps passing me between the hotel and a third-party company because it was a 'Partner Offer'. I was told to phone a company in China, who I reluctantly did and they then said they didn’t speak English. How was that supposed to help?!

Booking.com acknowledged that its partner couldn’t honour the booking, but has since emailed saying I won’t get a refund. I didn’t cancel anything.

I booked through their app, paid for a room I never received and have spent weeks trying to get my money back. Awful customer service.

I've been awaiting a refund for 2 months. The whole system seems designed to prevent you contacting anyone - you get put in a virtual queue and if you don't repeatedly confirm you're still there, it times you out and removes you from the queue. If you finally manage to get through to someone, they do the same thing while you're attempting to type your message. And if you manage to get them to stay online long enough to read your message, they say they'll resolve the issue but they don't.
I've been waiting for a refund for 2 months. I've also been trying to raise a formal complaint, and I just get put back into the same endless loop. It's the worst customer service I've ever experienced.

Never received my refund back.

They said they manually issue full refund for the original booking only, when I book new taxi booking so, they make me to do a new booking with details do make my money twice again:)