mytrip.com Reviews 

Fantastic ,fast,reliable

Don’t buy from here. You will never get your ticket. And not refund you. I waited for few days no tickets issued they told me to cancel but less their service fee? What service they provided? Avoid!!!

Absolutely rubbish flexible flight option. I booked a flexible flight specifically so I could change the travel date if needed. However, when I requested a date change, I was quoted an additional £4,000 to change the ticket. What makes this even more unreasonable is that I can book the exact same flight myself for only £290. This completely defeats the purpose of paying extra for a flexible ticket.

Easy way to make booking

Good communication but a lot of upselling for standard services. I paid for check-in options only to be told afterwards that it‘s not available and that I need to check in at the counter nonetheless

Very bad experience

This company is awful, and the hardest thing about it is that this awful company shouldn't even exist; it makes it so difficult for customers to find their reservations.

Was very easy to find the ticket!!!) thank you very much!!!

If I could give them 0 stars I would!!! Maybe if I haven't had injury at work would be good experience. But because I did and needed to cancel my flight.... I waited more the 2 months for refund and still wouldn't receive it unless I haven't launched chargeback from bank. I recommend to avoid this scammers!

I am extremely disappointed with the way Mytrip has handled my refund request.

I purchased two bookings through Mytrip:

Order 1144-517-419 – Milan to Beijing, 16 October 2026
Order 1140-310-755 – Shanghai to Milan, 2 November 2026

Unfortunately, my Chinese tourist visa application was rejected, and I am therefore unable to undertake the trip.

One of the reasons I chose to book through Mytrip rather than directly with the airlines was the information published on Mytrip’s own website, which specifically states that “a full refund may also be offered in case of death, illness or visa rejection.”

I provided Mytrip with the official communication confirming my visa rejection and requested their support and understanding. However, I have now simply been told that a refund is not possible because the airlines do not support it.

I find this extremely disappointing. I purchased these tickets from Mytrip as the intermediary and relied on the information Mytrip itself provides to customers. Simply referring me back to the airlines’ policies does not address why visa rejection is specifically presented by Mytrip as a possible ground for a full refund.

This is not a voluntary cancellation or a change of mind. My visa application was rejected and I cannot undertake the trip.

I am still requesting that Mytrip reconsider my case, provide genuine support as the company through which I purchased the tickets, and seek a fair solution rather than simply closing my request based on the airlines’ response.

I sincerely hope Mytrip will reconsider its position. I will update this review depending on how my case is ultimately resolved.

What a joke.

This company is definaly a scam. Whilst they may offer a service, what they then do is make changes when you think things are going well, then expect you to pay to put things right, when they clearly set it up to deliberately make changes to catch you out.

Trading standards will be called on these scam artists.

Sad…. Problem with the booking. Website changed part of a return flight. Rang to get it sorted and have spoken to 6 people all reading off the same script and wanting to charge more money when the issue lies with them. One guy put the phone down!

Rang immediately when saw the error but they were no help.

Now waiting for a call back or email. As if that is going to happen!

If you do think it’s worth the risk. Screen shot every page you use with them.

The worse experience ever !

Do not buy here , they don’t refund you money .
I have been waiting for more than a month for get a resolution , when I get in touch with they customer service I just got random replies that the team is taking care
Of the case but no resolution or correct advice . It’s a nightmare.

I will file a complaint with my lawyer against the institution just for the pleasure to not have other customer passing for the same bullshit .

Scammers

easily understood website
uncomplicated
keen prices

All went well without difficulties

This has been the worst experience I have ever had with a travel agent. MyTrip should not be operating with such careless and unprofessional customer service. I have now lost four tickets because they repeatedly assured me that the dates would be changed, yet they did nothing until the travel dates had already passed. Only then did they tell me the tickets were inactive and they could no longer help.

This is completely unacceptable. When I contacted the airline directly, they confirmed that the travel agent must call them to process the change. MyTrip never contacted them at all. This failure has caused significant financial loss and unnecessary stress for my family.

No problem at all.
Very ease.

Dreadful customer service, hide behind the fine print to the nth degree. Heavy emphasis on site to sell extras that are clearly useless when actually needed. Also interesting that they try to confuse people with Trip.com (who are great) via there name. My advice: avoid at all costs.