Being able to choose add in baggage separately was great, also booking in the one booking for two people with different baggage items. we were surprised to pay an extra charge at payment to Kiwi. we h... See more
Company replied
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It was cheap. There was time to collect the bag and transition between terminals. It may be worth adding that some countries (eg Singapore) require a landing card - $79 as that might help customers... See more
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I had to cancel a flight due to personal reasons and it looks as if I'm getting refunded. Also I accidentally booked wrong date Anwar able to reschedule. So far, so good.
Company replied
All good, other than not being able to check-in on line despite having no luggage. Had to go to the desk, which added time to my journey
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Company details
About Kiwi.com
Written by the company
Fly for less, Guaranteed!
Kiwi.com is an innovative online travel company that brings customers greater choice when booking flights by finding unique routes and prices not available elsewhere. Our flagship product, the Kiwi.com Guarantee, ensures peace of mind when traveling - providing instant credits in the event of flight disruptions so you can find replacement flights immediately, managing the check-in process on your behalf and ensuring all the information needed is at your finger tips to ensure a smooth, hassle free journey.| Search Kiwi.com |
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Written by the company
Kiwi.com's travel hacks
New ways to fly for less
As well as finding you the best deals, Kiwi.com puts a number of travel hacks at your disposal. New ways to search and build itineraries that wouldn’t normally exist, lower prices on popular routes, flexible ticketing, honest exchange rates and loads more.
Learn about our travel hacks hereContact info
615 00, Brno, Czech Republic
- https://www.kiwi.com/help/
- kiwi.com
4.0
Great
198K reviews
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Reply from Kiwi.com
Samina, we're pleased to read your positive comments. Thank you for sharing.
Relaxed flight and friendly crew
Relaxed flight and friendly crew. I don’t know the relationship Kiwi-Ryanair, but my greatest thanks go to thehelpfull woman at the desk who secured my auto-checkin for my flight from Dublin toAmsrerdam. I’ll fly with you again
3 September 2026
Reply from Kiwi.com
A. Kahmann, we're happy to learn your flight was relaxed and the crew friendly. It's particularly good to hear that helpful staff assisted with your auto-check-in for the Dublin to Amsterdam journey, making for a smooth experience. We appreciate your intent to fly with us again.
Really good experience and auto checkin…
Really good experience and auto checkin feature is really good , also the feature where you receive compensation if there is too much delay in confirmation
6 September 2026
Reply from Kiwi.com
Avinash, your positive comments about the auto check-in and compensation features are much appreciated. It's rewarding to know these elements made your experience a good one.
Issue caused by confirmation code
I had an issue with check-in because Kiwi has generated 2 confirmation codes instead of 1 for some reason..
31 August 2026
Reply from Kiwi.com
Dear Andriána,
Thank you for leaving your review and for sharing your experience with Kiwi.com.
We greatly value your feedback, and our dedicated team will be conducting a thorough examination of your case. You will be contacted directly once their investigation has been completed.
We appreciate your understanding throughout this process.
Sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Veljko, pleased to learn you had such a positive experience. We're glad you appreciated the competitive pricing, helpful service, and smooth booking process.
Reply from Kiwi.com
Thanks for sharing your positive feedback, Musekiwa. Glad to know you found the updates and check service helpful.
Fraud app
Fraud app , it has hidden fee which you will know only after doing the transaction
3 September 2026
Reply from Kiwi.com
Dear Suraj,
Thank you for making the effort to leave your review and for bringing your experience with Kiwi.com to our attention.
Please be assured that your feedback is taken seriously, and our dedicated team will be carrying out a thorough investigation into the concerns you have raised. You will be contacted directly once their review has been completed.
We appreciate your patience and understanding throughout this process.
Yours sincerely,
Customer Advocacy Team
Reply from Kiwi.com
Hello Marinette,
Thanks for letting us know you found the site easy to navigate and the explanations clear.
Reply from Kiwi.com
Great to hear the booking process was simple and smooth for you, Filipe.
I have been using Kiwi services for
I have been using Kiwi services for many years, I have never had a problem. Everything is fast, high quality.
3 September 2026
Reply from Kiwi.com
Thank you, Mariana, for your long-standing trust in Kiwi.com. It's rewarding to hear that our services are consistently fast and high quality for you.
Reply from Kiwi.com
Hello Anisa,
Good to see everything went well.
Reply from Kiwi.com
Vimbai, great to know you found the user interface easy. That's what we aim for.
Reply from Kiwi.com
Dear Bruce,
Thank you for being a valued Kiwi.com customer and for taking the time to leave your feedback.
We appreciate you sharing your experience with us, and we want to assure you that your comments have been noted and will be reviewed by our dedicated team. You will be contacted directly once their examination has been completed.
We value your continued trust in Kiwi.com and look forward to the opportunity to assist you further.
Best regards,
Customer Advocacy Team
Reply from Kiwi.com
Shahaf, good to see you enjoyed your experience with us.
Reply from Kiwi.com
Hello Hsi,
It's great to hear you found suitable pricing and timing. Thank you for choosing Kiwi.com.
Great Customer Service/Response
Booked international flight. US to Canada. Each leg were direct flights. I was nervous using this site due to some of the reviews. However my experience has been very good. I had a question and received an immediate detailed response. Great customer service.
No problems at airport. Flight delayed and received notice from them before I left home.
2 September 2026
Reply from Kiwi.com
Dear Kathleen,
Thank you for taking the time to share your experience with Kiwi.com — it is always wonderful to hear positive feedback from our customers.
We are delighted to learn that your journey from Chicago to Calgary met your expectations, and we will be sure to pass your kind words along to our team.
We hope to have the pleasure of assisting you with your future travels.
Kind regards,
Customer Advocacy Team
Reply from Kiwi.com
Hello Agata, we're pleased you found some excellent deals.
Reply from Kiwi.com
Glad to know your booking on our site was smooth and fast, David. Thanks for letting us know.
Reply from Kiwi.com
Osama, it's rewarding to hear you find our site excellent for booking flights.
Reply from Kiwi.com
Appreciate you sharing that you found our platform straightforward.
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