Gotogate Reviews 

Thank you for acknowledging the stress, delays, conflicting information, and poor communication. However, your response does not address the main issue with my experience.

The problem was not simply that airline approval was required. The problem was that I received different and contradictory information from multiple Gotogate agents, and at one point I was explicitly told that your team had not even contacted the airline yet, despite my case supposedly being escalated.

I also had to independently contact Porter and locate Porter’s own Travel Agent Name Change & Correction Policy to understand the process. This happened while I was only hours away from an international flight.

Additionally, I paid for checked baggage and approximately half of that charge was refunded one day before my flight without any notification or explanation. I had to contact you myself to find out why.

I understand that the airline ultimately decides whether a correction can be approved. What I expected from Gotogate was accurate information, timely escalation, clear communication, and someone taking ownership of the case. That is what was missing.

I appreciate the apology, but I hope Gotogate actually reviews the handling of my case #8976321 / #8978207 rather than simply attributing the situation to airline approval.

My flight schedule was altered by the airline and I requested cancellation(as they were giving connecting flight after 4 days). I later re-booked another flight through Gotogate and travelled via it.

When i tried to follow-up after 6 days for the refund, the customer services representative was arrogant and suggester that 'if i know english i would understand what she was saying'.

Wonder now these 'so called customer services representatives' sitting in other countries would teach us how to communicate in English?

This is very insulting way to deal with a returning customer.

The step by step booking was quick and straightforward. And reminders efficient when I forgot to tick a box

Booking / Ticket Details:
Ticket Number: 40-1044317076
PIN: 9591
The Initial Issue: I requested a refund and cancellation, but Gotogate kept lying, making up excuses, and failing to submit the refund request to the airline. They refused to provide proper chat transcripts or airline reference numbers.
Continuous Ignoring & Stalling: From July 25 until September 6, I have been sending messages and following up with them daily without any benefit or real resolution, which forced me to use Trustpilot to share my terrible and ongoing experience.
Today's Update (New Addition): I contacted them today and they gave me a wrong airline reference number. When I contacted the airline directly, they informed me that the ticket is still open and there is no refund request at all.
The Contradictory Public Reply: In their public reply here, they claim they finally submitted the application and blamed the airline's workload, shamelessly stating it takes 30 working days, which completely contradicts their other emails and shows their deceptive practices to buy time.
Final Warning: I will not stay silent about my right. I will keep messaging you every single day and warning everyone else from dealing with you until I get my full refund back. Avoid booking through them at all costs

Every step of the booking was great, easy and very comfortable. Make me very happy. Thanks.

I have not received PNR for my flight
And its not available on your website

easy to navigate web site with various options to select comforts

PLEASE READ THIS... I purchased a round-trip ticket for my spouse's flight—Istanbul-Bangkok (via Bahrain) and Bangkok-Istanbul (via Bahrain) on Gulf Air—through the global online travel agency GOTOGATE. There were no issues on the outbound leg. However, for the return leg, they extended our 2-hour layover in Bahrain to 10 hours. When I checked the Gulf Air website, I saw that there was still a flight available on the same day and at the same time with the original 2-hour layover. I contacted Gulf Air and requested to switch our flight to this other one. They told us to contact the agency instead, since we hadn't bought the ticket directly from them. Naturally, I contacted GOTOGATE and explained the situation. They told me that such changes were at the airline's discretion and that they couldn't submit a change request. I then asked if we could use the airport lounge in Bahrain during the 10-hour wait; again, they told me to contact Gulf Air. As you can see, they are great when selling the ticket, but otherwise, it's just "talk to this one, talk to that one." Take my advice: even if the price is slightly different, buy your ticket directly from the airline's own website so you don't end up a victim of GOTOGATE.

DO NOT buy tickets from GoToGate.

I booked my flight through GoToGate in February, but unfortunately had to cancel my trip due to a family funeral. It has now been over six months, and I still have not received my refund.

Philippine Airlines has confirmed and endorsed the refund, after my complaint. However, GoToGate is still holding my money! funds that rightfully belong to me and has failed to return them.

I have contacted GoToGate repeatedly and provided all the requested documentation, but I continue to get nowhere. The lack of communication and the unacceptable delay in returning my money have been extremely frustrating.

I strongly recommend avoiding GoToGate. Think twice before booking through them, especially if you may need to cancel or request a refund.

I purchased the ticket with my card but The refund money were not credited to the agency card and I never received them back . The money were refunded a month ago by frontier but the agency never send them to my card within a month

I am extremely disappointed in the service I received from Gotogate. I would actually never recommend this service provider to anyone.
I requested a flight refund on the 16 July 2026 and was informed that my money will be refunded within 21 working days. Today is the 6 September and still I have not received any refund. When I chat to agents to enquire about my refund, I always receive the same response that they are waiting on the airlines to do the refund. It is easy to put the blame on another service provider. I would not recommend Gotogate to anyone.
Booking ref. 1137-029-971

They don’t respect the self-transfer insurance constraint and refuse to refund you if you lose the connection included in the booking due to an airline delay. You will be alone.

NEVER AGAIN !!!!
Booked 4 inter- connecting flights. Ryan Air cancelled both outbound connections. Attempted to contact GoToGate (GTG), first call 25 mins - 2 reps, 3x call transfers…..CUT OFF. 2nd call 30min, 3 Reps, 3x call transfers, promised ‘email’ with confirmation of refund for flights within next few hours. Status unchanged on website.
No email…….
Rang GTG again, 7 Reps, 7x call transfers, 90min I’ll never get back!
Reps were unhelpful, evasive, lied, gave different answers to issues and questions. Very reluctant to give specific answers, even to cost breakdown of any potential refund from different airlines. Sounded like a lot of ‘scripted’ responses, quoting airline T&C’s, self transfer ‘gobbledygook’ etc. Felt like serious diversion tactics to prompt frustration and anger.
Eventually told no refund for return flights, even though out going flights cancelled, again couldn’t or wouldn’t tell me what my refund would be. Transferred to yet another rep, he advised I would be refunded for ALL flights ???
He advised refund had been initiated, received email confirmation of this action immediately. Given other reviews I await with ‘baited’ breath exactly how much refund I receive after booking fees and airport taxes, which are non refundable:-)

Extremeliy disappointing and deeply concerning experience, I would never use GoToGate again

I strongly regret booking through GoToGate.

My flight was cancelled, and I received the cancellation notification directly from GoToGate. I did not voluntarily cancel my booking. However, throughout the refund process, the communication has been extremely confusing and, in my view, misleading.

At different points, the wording made it sound as though I had requested or confirmed the cancellation, even though I had received an email from GoToGate stating that my flight had been cancelled due to an airline schedule change.

When I questioned this, I was told that the airline had cancelled my booking and that GoToGate had already received the refund from the airline. However, when I checked the airline’s website, the flight itself was still operating. GoToGate then explained that the airline had apparently cancelled my original booking and later reinstated the flight.

Perhaps that explanation is technically possible, but the problem is that I was never given clear, transparent evidence showing exactly what happened to my booking, when it was cancelled, when the refund was received, or why the communication repeatedly suggested that I had confirmed the cancellation.

After spending an unreasonable amount of time trying to understand what should be a straightforward refund, I have completely lost confidence in this company.

I am still waiting for the refund to be processed. I sincerely hope I receive the full amount I am entitled to without any further complications.

I would strongly advise customers to think twice before using GoToGate. I certainly will never use this company again.

They cancelled my booking after they’d taken my money.

I booked a flight with gatetogo where the page session timed out while my payment went through with ideal/waero. It's been a week now since not receiving my refund where I was promised it would be given in 48-72 hours. I made about 12 calls with them where one of the agents went as far as to completely deny I had even paid for it despite having a transaction receipt from the bank which is absurd and thus far I've received no status updates on anything, no callbacks from the financial department despite promises, no emails, no response to my email just 0 progress and a lot of frustration where I feel like my case isn't actively resolved. I hope this gets sorted out, it's causing me a lot of stress also cause I have no I way of checking any progress on my case. It regards a lot of money to me, money that I need for my trip and hassle cause I'm unable to do anything.

It was easy to complete

DO NOT BOOK WITH BOOKING.com - GO TO GATE takes over all flight inquiries. I had a death in family, upon request refund, since June till September now, still verifying our information. This is BAD WORST COMPANY. DO NOT BOOK ANYTHING WITH BOOKING.com

Catastrophic experience!!! DONT book through them, even if you spend a bit more money when booking with another site it'd be completely worth if you dont need to deal with this incompetents.

I tried to get a refund due to medical emergency and it was impossible to get a resolution, I had some time pressure because my flight was going to depart in the next 30hrs and their answer was "our team is checking". I ended up
losing the flight money, they even charged €40 me for "admin fee" to cancel the ticket 😂 and I had to buy another flight.

The worst part is that I was trying to fix this for more than 6hrs. I contacted the airline multiple times and told me that they can help me but they need the "agent travel" to contact them.

It was very frustrating to know I could have done the change and not lose the money but they just didn't care and did it on time.

They hold a big amount of money on the refund and the compensation and the people who work there cannot speak good english which makes it very very very difficult to solve any problems. I will never in my life book a ticket with go to gate or any booking intermediary