The bed frame is nice, for the money it’s a good bed. However there were not enough screws and the wooden splints provided were so flimsy we broke quite a few on accident trying to get them into the h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company offers delivery in 3-5 days which is the reason I chose them but does not deliver in this timeframe. The Item was coming from the Netherlands. I was given misleading delivery dates and th... See more
Company replied
I ordered a distressed look coffee table and it arrived in good time and I like it but some of the holes weren’t in the correct place for the legs/ side of table meaning I couldn’t screw all of them i... See more
Company replied
The product (a replacement awning canvas) was well made and well priced, but did not include the threading cable needed to fit it to the awning frame. As this had been supplied with the original canva... See more
Company replied
Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
Contact info
Online, Ireland
- webservice@vidaxl.ie
- vidaxl.ie
3.2
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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As always the service was excellent
As always the service was excellent. The quality of my new workbench is incredible for the price. The only quibble is that it took my husband 2 days to assemble because it's pretty complicated with so many different black struts. It would make it A LOT easier if they were individually labelled!
17 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are pleased with our service and the excellent quality of your new workbench. We are sorry that the assembly was so complicated and appreciate your helpful suggestion about individually labelling the struts.
Kind regards,
Elyn
vidaXL
So far it's a great buy
21 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are happy with your purchase so far.
Kind regards,
Elyn
vidaXL
SHELVES WERE NOT MARKED,SPEND A LOT OF…
SHELVES WERE NOT MARKED,SPEND A LOT OF TIME TO FIGURE OUT WHERE IS WHICH ONE GOING,ON SECOND SHELVING UNIT I DISNT GET SCREWS FOR DRAWER..OVERALL BAD QUALITY..
8 July 2026
Unprompted review
Reply from vidaXL
Hi Uros,
Thank you for your feedback. We are sorry to hear about your experience, particularly the difficulties caused by the unmarked shelves, the time required to identify the correct components during assembly, and the missing screws for the drawer.
We would like the opportunity to look into this matter further and see how we can assist. We have contacted you via Trustpilot requesting some additional information so that we can review your concerns in more detail.
When convenient, please reply to our message, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
I would not recommend anyone to buy…
I would not recommend anyone to buy this shed, the parts are crooked, there are no holes, not enough bolts.
20 July 2026
Unprompted review
Reply from vidaXL
Hi Lyubov,
Thank you for your feedback. We are sorry to hear about the issues you experienced with the shed, including the crooked parts, missing holes, and insufficient bolts.
We would like the opportunity to look into this matter further and see how we can assist. We have contacted you via Trustpilot requesting some additional information so that we can review your concerns in more detail.
When convenient, please reply to our message, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Nothing was Labelled
Nothing was Labelled, you'd to lay everything out on the ground and try and match to the diagram.
Mesh is flimsy, wood is light, the inner timber bars has hooks on either end, and bird wobbles and feels unsafe.
Once put together, looks good.
But no I dnt recommend.
2 July 2026
Unprompted review
Reply from vidaXL
Hi Lorraine,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced during assembly, particularly regarding the lack of part identification, the quality concerns you mentioned, and the stability of the product. We understand how frustrating this must have been.
We have reached out to you directly to offer our assistance and would appreciate the opportunity to review your concerns further. Please feel free to respond to our message when convenient, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback! We are pleased to hear that your order arrived on time and in good condition.
Kind regards,
Elyn
vidaXL
Online shop experience great…
Online shop experience great…
Delivery great…
Luckily I’m experienced in flat pack building and do lots of handyman stuff because the printed instructions for this raised bed were terrible for anyone who might need to really use them…
So, a great online store experience and communication re delivery throughout, until delivery but just the supplied instructions let the experience down 😎
13 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your detailed feedback. We're pleased to hear that you had a great online shopping experience and were satisfied with the delivery and communication. We appreciate your comments regarding the instructions and will take them into consideration for improvement.
Kind regards,
Elyn
vidaXL
The instructions on putting this…
The instructions on putting this product together was horrible. The holes were incorrectly drilled and the door didnt close properly. I will never buy anything from this company ever again. First and last!
5 July 2026
Unprompted review
Reply from vidaXL
Hi Jayenthrie,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced with the assembly, including the instructions, the incorrectly drilled holes, and the issue with the door not closing properly. We understand how frustrating and disappointing this must have been.
We have reached out to you directly to offer our assistance and would appreciate the opportunity to review the matter further. Please feel free to respond to our message when convenient, and we will do our best to help.
Kind regards,
Tanya
vidaXL Webcare Team
The item was exactly as ordered,on time…
The item was exactly as ordered,on time and in really robust packaging.
18 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We're delighted to hear that your item arrived on time, matched your order perfectly, and was well packaged. We truly appreciate your trust in vidaXL.
Kind regards,
Elyn
vidaXL
very difficult assembly
the furniture was exceptionally difficult to assemble. the directions were very vague. the pieces were not identified by code or number and it was a long and laborious task to assemble one medium size sideboard.
it was the worst self assembly unit I have ever come across and I am assembling units for many years at home
4 July 2026
Unprompted review
Reply from vidaXL
Hi Hugh,
Thank you for your feedback. We are sorry to hear that you found the assembly process exceptionally difficult and that the instructions and component identification did not meet your expectations.
We would like the opportunity to look into your concerns further and see how we can assist. We have contacted you via Trustpilot requesting some additional information so that we can review your experience in more detail.
When convenient, please reply to our message, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
I received a faulty cigerette bin which…
I received a faulty cigerette bin which the lid would not go onto-After numerous emails and phone calls advising me this would be picked up ,weeks later its still here and I'm still awaiting my refund-Avoid this company as the customer service is shocking
16 July 2026
Unprompted review
Reply from vidaXL
Hi Louise,
Thank you for taking the time to share your feedback.
I am very sorry to hear about the issues you experienced with the cigarette bin, as well as the delays surrounding the collection and refund process. I completely understand how frustrating this must have been, especially after multiple emails and phone calls.
We have reached out to you directly to review your case and offer our assistance. We would appreciate the opportunity to look into the matter further and work towards a satisfactory resolution.
Kind regards,
Tanya
vidaXL Webcare Team
Replacement awning canvas
The product (a replacement awning canvas) was well made and well priced, but did not include the threading cable needed to fit it to the awning frame. As this had been supplied with the original canvas (bought along with the awning frame, from this manufacturer) I would have assumed a new one would be shipped with a replacement canvas. It wasnt mentioned in the website listing though, so I suppose I should have queried it beforehand.
6 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for sharing your feedback. We are pleased to hear that you are satisfied with the quality and price of the replacement awning canvas. We are sorry that the threading cable was not included and understand your disappointment. Please contact us via feedback@vidaxl.ie so we can assist you further.
Kind regards,
Elyn
vidaXL
I ordered an outdoor kitchen cabinet 😩
I ordered an outdoor kitchen cabinet. It said 2-3 hours to put together. It took 2-3 hours to try and work out which piece was which as none of them were marked . Tried to put it together and each time found it was the wrong piece, Had to take it apart which then splintered the wood . So now €283 wasted . Would not recommend at all . All you had to do was mark which piece was which and match them to the instructions. Absolutely rubbish!!!
1 July 2026
Unprompted review
Reply from vidaXL
Hi Jennie,
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced during the assembly process and the frustration this has caused. We understand how disappointing it must have been to spend significant time identifying the components and then encounter issues while assembling the cabinet.
We have reached out to you directly to learn more about your concerns and offer our assistance. We appreciate the opportunity to review the matter further and work towards a suitable resolution.
Kind regards,
Tanya
vidaXL
I bought a dog run about 14 days ago
I bought a dog run about 14 days ago. I paid nearly €500 and it’s the worst design and it’s not strong at all. My dog has gone through it. Parts were breaking as they were being built. I would want someone to come and take it away as I don’t want it and I’d like my money back for it
30 June 2026
Unprompted review
Reply from vidaXL
Hello Fausta,
Thank you for taking the time to share your feedback.
I am very sorry to hear about your experience with the dog run. I understand how disappointing and frustrating it must be when a product does not meet your expectations, especially after encountering issues during assembly and concerns regarding its durability.
We would like the opportunity to look into this matter further and assist you. I have contacted you directly via email so that we can review your concerns in more detail and work towards a suitable resolution.
I look forward to hearing from you.
Kind regards,
Tanya
vidaXL Webcare Team
Very good
Very good, would definitely order from here again. Reasonable price and quick delivery
16 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are delighted to hear that you are satisfied with our service, the reasonable price, and the quick delivery. We appreciate your trust and look forward to serving you again.
Kind regards,
JC
vidaXL
Great to deal with excellent quality…
Great to deal with excellent quality and delivery service
8 July 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive review. We are delighted to hear that you are satisfied with the quality of the product and our delivery service. We appreciate your trust.
Kind regards,
JC
vidaXL
This product is invisible
This product is invisible. Honestly you can't see it. If you want an actual TV stand. Don't buy one of these. Rubbish
1 July 2026
Unprompted review
Reply from vidaXL
Hi Sean,
Thank you for sharing your feedback.
We are sorry to hear that the TV stand did not meet your expectations. Following your review, we reached out to you directly to gather some additional information and better understand your concerns. However, we have not received a response.
If you still require assistance or would like us to review your case further, please feel free to contact us at feedback@vidaxl.ie, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Suspected Scam
I ordered a product and only half of the product was sent to me. I spent months speaking to their customer service team who insisted on more and more proof in the form of pictures and videos with manual measuring paraphernalia until I was eventually ghosted. I contacted them by phone and ended up emailing a new person on the team and after a lengthy amout of time and numerous emails, they refused to send me the other half of the product.
27 April 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for taking the time to correspond with us regarding your concerns.
I appreciate the opportunity to review this matter with you and am pleased that we were able to discuss it further and reach a resolution. Thank you for your patience and cooperation throughout the process.
Should you need any further assistance in the future, please feel free to contact us, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
I ordered a distressed look coffee…
I ordered a distressed look coffee table and it arrived in good time and I like it but some of the holes weren’t in the correct place for the legs/ side of table meaning I couldn’t screw all of them into place. It’s missing a few so as a result I’ve had to use wood glue which is visible and also hasn’t worked properly. Shame because it’s a nice enough table at a good price but obviously some error at the factory end means it’s not as stable as it should be
1 July 2026
Unprompted review
Reply from vidaXL
Hello Daniela,
Thank you for taking the time to share your experience.
I am sorry to hear that you encountered issues during assembly due to some of the pre-drilled holes not aligning correctly. I understand how disappointing this must have been, especially as you otherwise liked the table and were looking forward to enjoying it.
I have reached out to you directly to offer assistance and gather some additional information so that I can review the matter further. I would be happy to look into this for you and see how I may help.
Kind regards,
Tanya
vidaXL Webcare Team
Vidaxl lawn edging
I ordered lawn edging.
The product delivered is of extremely poor quality and also a lot of pieces are broken.
Now there return process is so complicated you are just stuck with them.
My advice to everyone is stay away from this company and its products.
30 June 2026
Unprompted review
Reply from vidaXL
Hello Mamoona,
Thank you for taking the time to share your experience.
We're sorry to hear that the product did not meet your expectations and that some pieces arrived damaged. We understand how disappointing this was and appreciate you bringing it to our attention.
We were pleased to have the opportunity to assist you directly and are glad to know that the return process was completed smoothly and that your concerns were resolved. We also appreciate your feedback regarding your experience, as it helps us continue improving our service.
Thank you for your patience, understanding, and cooperation throughout the process. Should you ever need any assistance in the future, our team will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
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