Vida XL customer service play games to…
Vida XL customer service play games to avoid giving refund. They ask for the same information you have already supplied, as though you never sent anything. I think they play games to avoid a refund, even after they have clearly authorised a return. it's an old trick but they avoid paying you this way!! Stay away!
Reply from vidaXL
Dear Brian,
Thank you for your feedback.
We previously reached out to you to review your concerns and offer assistance; however, as we have not received a further response, we will now consider this matter closed.
We understand that your experience was frustrating, and we appreciate you taking the time to share your concerns with us. Feedback such as yours helps us identify opportunities to improve our service and communication.
Should you still require assistance or wish to discuss the matter further, please feel free to contact us at feedback@vidaxl.ie, and we will be happy to review your case.
Kind regards,
Tanya
vidaXL Webcare Team