vidaXL Reviews 

Installation manual is not clear at all, and the product was not suitable for our house to be installed, it is not possible to return and get refund.

Quick and safe delivery. Quality of the item was not as expected. But the service is great. I am about to send the item back because it is not designed for outdoor use. Let‘s see how they will deal with this.

I placed an order, but the item didn't fit. To return it, I have to ship it to another country, even though it was originally dispatched from my own country. They don’t provide a return label, so I have to pay for international shipping out of my own pocket. The shipping cost is almost as much as the item itself. Terrible. This is the last time I'm ordering from this store

I ordered a Bestway pool on 2 June, but it was delivered damaged.

I reported the problem several times over the following days. After two weeks, I finally received an appointment from the forwarding company to collect the damaged pool. Unfortunately, no one showed up for the scheduled pickup.

It has been extremely difficult to get any response from VidaXL throughout this process.

Based on this experience, I will definitely not buy from VidaXL again.

The product is an absolute useless cr*p. I've requested a return cause it was impossibile via website but nobody is contacting me over a week now about this! Please come back to me ASAP

Everything was perfect from quality to delivery. We are very satisfied and we would highly recomend it.

So, an absolutely terrible experience. I won an auction 10 days ago, I have confirmation emails, I have bidding records, I have a picture of the product, I have EVERYTHING. Everything is visible on my user account. I’ve sent around 10 emails, I’ve been talking to around 10 different people (Airo, Nair, Neril — I honestly think they’re even making up names just so you give up on the purchase and they can avoid selling the item at the auction price because it wasn’t high enough!).

But no — I still cannot pay for the product I won. TERRIBLE COMPANY, TERRIBLE!

Fast delivery paid but product was late. They never returned money for it or answered. Product was bad quality.

I am very disappointed with the customer service from vidaXL.

For almost three weeks now, I have been trying to obtain a simple manual. All required information has already been provided multiple times, yet the process keeps dragging on with repeated back-and-forth and no actual solution.

The whole experience feels unnecessarily complicated and inefficient for such a basic request. Instead of resolving the issue, I am constantly being redirected to different contact channels, which only delays things further.

This level of service is frustrating and not customer-oriented at all.

No Return Ticket. Dort buy at this Shop

Even after the feedback below, there is no solution.

Great help after I had some trouble with the order. Very kind and fast service

The bed frame was super diffixult to put together. no scale in the bookslet so it took us a long time to figure out what the number meant regarding the distance between the latten. no premade holes so if you dont have an automatic bohren its impossible to do it by hand

Value for money.I loooove this product.The curtains looks majestic and even better than what is written about it.Thank you.I will always recommend

I bought a shoe rack, but it didn’t look like the picture on the website, so I returned it. The return process became complicated because of a cold storm in the city, so VidaXL offered to let me keep the product and still process my refund, with only a small deduction from the total amount. Although I was not happy with my product but I should thank VidaXL for the support.

My experience with vidaXL is absolute catastrophe. I ordered a bed frame that is different from how it is displayed on the website: they advertise a product that is different from what they sell. I therefore requested the return of the product and the money refund.
Since 6 weeks, I've an ongoing conversation with them about the return options. They don't accept that it's on their site to cover the return cost, because they sell a product that is different from what they advertise. Every time a different customer service agents ask additional questions, I've provided photos several times, they reply in different languages and leave it to the customer to user a translation tool and clearly they just continue the discussion to not pay my money back.

All this, while I paid an extra fee for 'premium customer service'.

My experience with VidaXL has been absolutely horrendous. I ordered a simple curtain nothing complicated and I am still waiting for it. The delivery deadline has passed long ago, and there has been zero effort from VidaXL to update me or explain the delay.

I contacted their customer service using the email they provided, and guess what? No response. Not even an automated acknowledgment. It feels like sending messages into a black hole. This level of customer support is not just bad it’s unprofessional and shockingly careless.

For a company claiming to be reputable, the service is unbelievably disappointing. The lack of communication, the missing order, and the complete silence from their support team make this one of the worst online purchases I’ve ever made.

I would strongly advise others to think twice before buying anything from VidaXL, because based on my experience, once they take your money, you’re on your own.

The article was delivered in a destroyed condizion. 3 weeks of discussion, where vida xl pretended to pick up the article via GLS. Never happened. Plus: Vida XL refuses to refund.
Completely unprofessional. Never again!
Stay away!

UPDATE : the Support of vida XL contacted us very fast and the seemed very willing to help us! They offered a partial refund and keeping the bed. So, you still need a a lot of patience to build the bed. But if you are skilled and if you have enough time you can get a very cheap bed. Deliver and support are very good. That’s why I changed the review from 1 star to 3 stars.

Nightmare!!! Don't buy a (very) cheap bed on VidaXL.de. I needed almost 8 hours to install it. Its total crap! Screws bad, wood quality bad, manual the worst!!!

I bought some items from this store, curtains and clothes. Curtains did not have discounts during checkout, while clothes had 30% discount.

They decided not to send one of the curtains; they said they don’t have it in stock, but their website always said it was available, from the day I bought it until the day I received it, and it is still available now.

The curtain they didn’t send cost 28,00, they made a magic calculation reducing the discount and returned 23,70 and refused to pay the rest, saying that this is the amount eligible to be refunded.

So they are getting 4,30 from me and probably making it all the time with everybody.

Following the same logic, what is possible to do:

Let’s make two groups, one without discounts costing 2000, and another group costing 2000 with 30% discount. 2000 * 0.30 = 600 discount. Total bill 3400. Now they cancel the entire group without discounts, I would expect to, first of all, be informed about it and decide what to do. But let’s proceed. I would expect to pay 1400, as the items with discounts were not affected. But it is not what they do.

They get the total discount and the total amount to get a new percentage, 600 / 3400 = 0.17647. Now, they get the remaining items before the discount (remember, they had 30% discount), and apply 17,647% discount. New discount = 2000 * 0,17647 = 352,94. Total bill 1647,06 instead of 1400.

They “forget” to discriminate between items with or without a discount, taking advantage of it. What if they cancel only items with a discount? Do you think they would apply a discount to items that did not have a discount before? I doubt!

More than that, after I complained, they removed my account. Once I logged in, I received the welcome message as a new user, and my order was gone.

Update 18-09-2025:

Two days ago, after this review, in the morning, they tried to call me and sent me an email (probably a generic one). I answered their email the same morning, and no answer till now. They just ignored.

They have a service to handle bad situations, and, what a surprise, it is also a terrible service!