Der Berater im Kundencenter, Herr Jones Adler, war sehr freundlich und hilfsbereit. Ich war verunsichert bezüglich meiner Lieferung, aber Herr Jones Adler hat mich beruhigt. Danke nochmal für das ne... See more
Company replied
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The gate is as I expected. Stable and easy to assemble. Definitely all stainless steel. The only issue I have is it's not designed to be self standing. But I knew this before I ordered it. Not sure wh... See more
Company replied
Sonnenschirm blau 5 m Durchmesser Preis 182€ Nach ca. 2 Jahren sind die Streben geknickt. Mit Aluwinkeln verstärkt. Jetzt wieder gebogen.. defekt!! Kurbel geht schwer. Immer wieder Probleme.... See more
Company replied
I placed an order, but the item didn't fit. To return it, I have to ship it to another country, even though it was originally dispatched from my own country. They don’t provide a return label, so I ha... See more
Company replied
Company details
Written by the company
vidaXL ist ein internationaler Online-Händler, bei dem du alles findest, was du für dein Haus, deinen Garten, deine Garage und deine Heimwerkerprojekte brauchst. Unser Konzept basiert darauf, eine breite Palette von Produkten anzubieten, die es euch ermöglichen, "günstiger zu leben". Durch einfache Lösungen zur Kostensenkung, die sich nicht negativ auf die Qualität der Produkte auswirken, können wir unsere Angebote für so viele Menschen wie möglich zugänglich machen. Alle Prozesse von der Produktentwicklung und dem Einkauf über Marketing und Vertrieb bis hin zu Logistik und Kundendienst liegen in unserer Hand. Auf diese Weise behalten wir die volle Kontrolle über die Funktionalität, Qualität und Kosten unserer Produkte.
Contact info
3.2
Average
26k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
I experienced difficulties related to returning my order. But later the Vidaxl team reached out proactively and offered suitable solutions to solve my issues. This is greatly appreciated and I think this behavior deserves a much better rating.
Hence changed my previous bad rating to good now :)
10 August 2025
Unprompted review
Reply from vidaXL
Dear Mr. Raj.
Thank you for taking the time to leave us feedback.
We appreciate any feedback as it helps us improve our service and products.
We regret the miscommunication you experienced regarding your order.
We deeply regret that our attempts to contact you have so far gone unanswered.
If you are still interested in a solution or have any further questions regarding your issue, please contact us – preferably by email at feedback@vidaxl.de.
Best regards,
Tibor Kovacs
vidaXL
Service team really helpful
I was delivered a pretty useless article which was even doomed to cause harm. The service team saw my case and helped me out. I'd rebuy at and recommend Vida XL now.
30 July 2025
Unprompted review
Reply from vidaXL
Dear Ms. Mohr.
Thank you for taking the time to leave us your feedback!
We're pleased to hear that everything went smoothly.
We hope to welcome you back soon.
Sincerely,
Tibor Kovacs
I would give it a zero but that’s not…
I would give it a zero but that’s not possible. BUY SOMEWHERE ELSE IF YOU WANT PROFESSIONAL SERVICE. Ordered a 60 kg bed, didn’t like it – totally fine, return should be easy, right? Wrong. Contacted customer service multiple times, they promised a pickup THREE times. I stayed home with no time slot given – and nobody ever showed up. No updates, no apology, no solution. And to top it all off: they deducted €40 from my refund for the return – even though it was their mess and the pickup never happened properly. Honestly? Never again. This company has no clue what real customer service means.
15 July 2025
Unprompted review
Reply from vidaXL
Dear Customer.
First of all, thank you for taking the time to rate our service.
We appreciate all feedback. It's the only way we can discover and respond to our customers' needs.
We're sorry to hear that you haven't had a positive experience with our company so far.
I just tried to reach you by phone, unfortunately without success.
We deeply regret that despite our attempts to reach you, we have not received a response from you.
If you still have questions regarding your request, please contact us at feedback@vidaxl.de.
Sincerely,
Tibor Kovacs
vidaXL
the worst service ever
the worst service ever. I ordered a bed from them and they promised 1-2 days delivery, but 10 days later it's still lost nobody knows where. I called many times, I was promised help, and over the phone everything seems possible, but in the end nothing happens. I will never buy anymore from them.
1 July 2025
Unprompted review
Reply from vidaXL
Dear Mr. Balliana,
Thank you for taking the time to leave us feedback.
We appreciate all feedback as it helps us improve our service and products.
We are very sorry to hear that your order did not arrive on the day you expected.
We work with some of the largest shipping companies in Europe, but unfortunately, unexpected delays can sometimes occur.
In order to assist you, we need more information about your order. We have requested this information via Trustpilot.
I will be in touch with you shortly.
We deeply regret that despite our attempts to reach you, we have not received a response from you.
If you still have questions regarding your request, please contact us at feedback@vidaxl.de.
Tibor-vidaXL
Excellent costumer service and super client oriented
The 2nd order the package was a bit smashed but the company has a super costumer service tram and they compensated me. Super trustable and would buy with them again (I already did actually).
1 July 2025
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your order.
We are pleased that we were able to provide you with excellent service.
We look forward to seeing you again soon.
Sincerely,
Sophie-vidaXL
Top service !
This company is really interested in TOP service and permanent improvement of their products !
8 July 2025
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback.
Our goal is to offer high-quality products at affordable prices.
We hope to see you again soon.
Sincerely,
Sophie-vidaXL
Sonnenschirm blau 5 m Durchmesser
Sonnenschirm blau 5 m Durchmesser
Preis 182€
Nach ca. 2 Jahren sind die Streben geknickt. Mit Aluwinkeln verstärkt. Jetzt wieder gebogen.. defekt!!
Kurbel geht schwer. Immer wieder Probleme..Seil jetzt endgültig gerissen.
Nach 5 Jahren in den Müll
Blue parasol, 5 m diameter
Price €182
After about 2 years, the ribs buckled. Reinforced with aluminum brackets. Now bent again... broken!!
The crank is difficult to turn. Constant problems... the rope has finally snapped.
After 5 years, it's in the trash.
2 July 2025
Unprompted review
Reply from vidaXL
Sehr geehrte Frau Kobl,
zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, unseren Service zu bewerten.
Wir freuen uns über jedes Feedback .
Nur so können wir die Wünsche unserer Kunden entdecken und darauf eingehen.
Es tut uns leid zu hören, dass Sie bisher keine positiven Erfahrungen mit unserem Unternehmen gemacht haben.
Um Ihnen helfen zu können, benötigen wir weitere Informationen zu Ihrer Bestellung.
Wir haben Sie über Trustpilot um diese Informationen gebeten.
Wir werden uns in Kürze direkt mit Ihnen in Verbindung setzen, um eine zufriedenstellende Lösung für Ihr Problem zu finden.
Ich bedauere tiefst die entstandenen Unannehmlichkeiten, bedanke mich für Ihre Geduld und Ihr Verständnis.
Mit freundlichen Grüßen,
Tibor Kovacs
vidaXL
Terrible customer service
Terrible customer service, I purchased what was supposed to be a oxidise stainless garden box. They sent me a regular stainless steel box that is not oxydize. When I asked to return it because it was wrong, they proceeded to tell me that the box was right and would oxidise over time and would not take the return. I will never use this company again.
4 June 2025
Unprompted review
Reply from vidaXL
Dear customer.
Unfortunately, your review has been transferred to Trustpilot Germany.
To resolve your issue, we kindly ask you to transfer your request to Trustpilot Spain.
We deeply regret any inconvenience and thank you for your patience and understanding.
Tibor Kovacs
VidaXL
Poor Quality but got a full refund
I ordered a bed from vidaXL via OTTO and the product was defective, since it had a strong smell. After 2 months of airing the room, I contacted the service team to describe the problem and they offered a full refund upon return. I explained that it would be difficult to dissasemble the bed and pack it, which they understood, and they offered the full refund without returning the bed.
The quality of the bed wasn't good but overall they were open to my feedback and resolved the problem.
1 May 2025
Unprompted review
Reply from vidaXL
Dear Ms. Mera.
Thank you for taking the time to leave us feedback.
I'm very sorry that the quality of the product you ordered didn't meet your expectations.
We're happy to address this issue for you; we're confident we can resolve the problem.
In order to assist you, we need more information about your order.
We've requested this information via Trustpilot.
We will be in touch shortly.
I'm pleased that we were able to find a compromise that satisfies your needs.
If you have any further questions, please don't hesitate to contact us again at feedback@vidaxl.de.
Best regards,
Tibor Kovacs
vidaXL
attentive customer service
I was dissatisfied with the product. Customer service contacted me and refunded part of the purchase price. Fair enough! That doesn't make the product better, and I still think the quality could be better, But they care about my opinion and it helps to be seen. And if the critical issues will be solved I would recommend it
18 April 2025
Unprompted review
Reply from vidaXL
Dear Customer.
Thank you for taking the time to leave us feedback.
I'm very sorry that the quality of the product you ordered didn't meet your expectations.
We're happy to take care of this for you; we're confident we can resolve the issue.
In order to assist you, we need more information about your order.
We've requested this information via Trustpilot.
We will be in touch shortly.
I'm pleased that we were able to find a compromise solution to your problem that satisfied you.
If you have any further questions, please don't hesitate to contact us again at feedback@vidaxl.de.
Best regards,
Tibor Kovacs
vidaXL
Reply from vidaXL
Dear customer ,
Thank you for the positive comment.
It is our goal to provide high-quality products with affordable pricings.
We're happy to hear your package was delivered in time.
Looking forward to seeing you again soon.
Regards,
Joan - vidaXL
Excellence and professioneller Marketing!
Alles gut gelaufen!! Vielen Dank
9 March 2025
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
Vielen Dank für Ihr positives Feedback.
Es freut uns zu hören, dass alles reibungslos geklappt hat.
Wir hoffen, Sie bald wiederzusehen.
Mit freundlichen Grüßen,
Sophie- vidaXL
A+++
We have bought several items from vidaXL and have been very happy with most of them. There was one item we returned and they made the return process super easy. We could not ask for better service.
3 March 2025
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
Wir sind sehr dankbar, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben.
Wir wissen Ihr Feedback wirklich zu schätzen und freuen uns, dass Sie Ihre vidaXL-Erfahrung genossen haben.
Wir freuen uns darauf, Sie in naher Zukunft wieder bei vidaXL begrüßen zu dürfen.
Mina- vidaXL
What an awful experience!!!
What an awful experience!!!! Made an order on 09.01.25. still no delivery as they choose worst company ever to deliver whatever you buy -Raben Group . There is no communication, no updates, no response to any way you try to get any info. Everyone is just apologizing but nobody knows where is my item or when it's going to be delivered and I spend more then 1000e,so careful if you want to buy something from them.
Finally, got my door left unattended in my front yard.
Wanted to edit my review in a maybe more positive tone but dimensions appeared out of standard so have to redo my entrance, meaning -instead of two hours job got four days job, still needs some touch up and cost itself a lot higher then expected.
5 February 2025
Unprompted review
Reply from vidaXL
Dear Anita,
Thank you for taking the time to leave us feedback. Please accept our sincere apologies for the situation.
Thank you also for allowing us to assist you. We’re happy to have resolved the issue and hope the solution met your expectations.
If there is anything else we can further do to help, please do not hesitate to let us know.
I wish you a lovely day!
Kind regards,
Ioana/vidaXL
The wood has cracks and big spots of…
The product I received had damage in a number of places, but I cnotacted vidaXL and they offered either to replace it or to reimburse me for the full price, so even though I wasn't happy with the product, I give the company five stars for their service.
6 January 2025
Unprompted review
Reply from vidaXL
Dear customer.
Thank you for taking the time to leave us feedback.
I am very sorry that the quality of the product you ordered does not meet your expectations.
We are happy to take care of the matter for you, we are sure that we can solve the problem.
I have just tried to reach you by phone, unfortunately without success.
We will contact you shortly.
I am pleased that we were able to find a compromise solution to your problem to your satisfaction.
If you have any further questions, please do not hesitate to contact us again at feedback@vidaxl.de.
Best wishes,
Tibor Kovacs
vidaXL
👍 everything was perfect
28 January 2025
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
vielen Dank für Ihre Bestellung und Ihr Vertrauen in vidaXL.
Wir freuen uns sehr, dass wir Ihre Erwartungen erfüllen konnten und Sie mit unserem Service zufrieden sind. Ihre Zufriedenheit hat für uns oberste Priorität, und wir setzen alles daran, Ihnen auch weiterhin ein erstklassiges Einkaufserlebnis zu bieten.
Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Bei Fragen oder Anliegen stehen wir Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen,
Jeana – vidaXL
I bought 2 flower pots as a set and had…
I bought 2 flower pots as a set and had a friend put them together because I couldn't have done it on my own. Now, after a good 3 months, one of the flower pots has cracked/burst open on the side. I then sent a photo to vidaxl to complain! The answer I received was that I should please take both flower pots apart (which are obviously planted), pack them up and send them back! The value of the flower pot is around 45 euros! The whole effort is disproportionate and absolutely unreasonable! I have never experienced such bad service! I would definitely not buy from here again!!! I am still waiting for an answer/agreement
10 October 2024
Unprompted review
Reply from vidaXL
Sehr geehrte Frau Richter,
zunächst einmal vielen Dank, dass Sie sich die Zeit genommen haben, unseren Service zu bewerten.
Wir freuen uns über jedes Feedback - nur so können wir die Wünsche unserer Kunden entdecken und darauf eingehen.
Es tut uns leid zu hören, dass Sie bisher keine positiven Erfahrungen mit unserem Unternehmen gemacht haben.
Ich bin froh, dass wir am Telefon darüber sprechen konnten und dass jetzt klar ist, woher das Problem kommt.
Wir bedauern sehr, dass trotz unseren Versuchen Sie zu erreichen, wir keine Reaktion Ihrerseits erhalten haben.
Sollten Sie weiterhin Fragen zu Ihrem Anliegen haben, bitten wir Sie, uns unter feedback@vidaxl.de zu kontaktieren.
Mit freundlichen Grüßen,
Tibor Kovacs
vidaXL
It was little bit dirty and dusty
It was little bit dirty and dusty, I was asking myself if I have purchased used product. But I am liking it a lot!
18 September 2024
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
Vielen Dank, dass Sie sich die Zeit genommen haben, diese wunderbare Bewertung für uns zu schreiben.
Es erhellt unseren Tag, wenn wir eine so positive Bewertung lesen. Wir werden unseren Service ständig verbessern, um deine tolles Feedback weiterhin zu verdienen.
Wir freuen uns, Sie bald wiederzusehen.
Mit freundlichen Grüßen
Jeana - vidaXL
Value for money
Value for money, it's looking nice and perfect delivered
4 September 2024
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
Vielen Dank, dass Sie sich die Zeit genommen haben, diese wunderbare Bewertung für uns zu schreiben.
Wir sind dankbar für Ihre freundlichen Worte und freuen uns, dass wir Ihre Erwartungen erfüllen konnten.
Wir freuen uns, Sie bald wiederzusehen.
Mit freundlichen Grüßen
Jeana - vidaXL
Sehr good very nice
28 August 2024
Unprompted review
Reply from vidaXL
Sehr geehrter Kunde,
Vielen Dank für dein Feedback!
Wir wissen dein Feedback sehr zu schätzen und sind bestrebt, unsere Produkte kontinuierlich zu verbessern, um deinen Bedürfnissen gerecht zu werden.
Wir hoffen, dich bald wiederzusehen!
Mit freundlichen Grüßen,
Jeana - vidaXL
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