vidaXL Reviews 

No free returns (I had item longer 1 meter had to pay extra money to return)
And still waiting that they processed my return

I bought from them three sets , the quality is very very very very bad , and they lied about it , it stinks , the color is wrong , it’s 100%not water proof, the length is miscalculated I cannot install it even , I cannot retour it cuz I have to send it to poland , it’s a scam guys ,don’t buy from them please , I have never had a comments on anything, this is my first time , don’t buy from this website they are lying and scamming people , I’m so disgusted the way they are not honest!

My first (and only) experience with this company was mixed. I ordered a bed, but it never arrived. It got lost in transit and was eventually returned to the warehouse.
After I left a very negative review and contacted them to request a refund, they got in touch quickly and processed the refund without delay. A few weeks later, they even followed up to make sure I had received it.
So while the delivery experience was disappointing, I can't fault their customer service. They handled the issue promptly and professionally once I got in touch.

I purchased a carpet from this company, which advertised it with false images (3D renders more precisely). When confronted the seller initially refused to accept the return. When they re-accepted the return they refused to pay for the shipping charges to return the item. Clearly this was when the item was sold under false pretences with false images, which under EU law should have been clearly indicated. The seller, on more than one occasion, tried to deceive or deny the clear difference between the actual product and their imagery and also tried to justify their false images until they finally accepted the images were not real.

Blocked me for bidding. God knows for what. Site says, my bills are pending which they are not. Support did not help. Horrible experience.

I would not recommend this online shop because it's a nightmare it's not easy to return . I bought a brown garden shed and it's not sturdy, very thin products and easy to bend and dents. It's useless so I throw It.

I ordered something that cost 15 euros, it turned up late and it was of such poor quality that it was unusable.

When I looked into the returns procedure I found that it would cost me 10 euros to return it, so I'm now out of pocket.

Wouldn't recommend them at all.

Really bad service, I order and item, they delivered a month later, and I don't wanted anymore, they say the cost to to return will be more the the price,.... This is incredible

Greetings from Sweden, all! Bought 4 seat pillows (700 kr, 63 euro). Wanted to return. Cost (to send to Poland): 520 kr (47 euro)!! Their return process is in addition a complete disaster. Info on site a jungle. Agree with previous reviewer: these scammers must get out of business. Never, never, never buy anything here!

The service given after the incident was very good, efficient and to my satisfaction. Thank you for caring !

Bought drill free blinds. Manual is very unclear and they are horrible to assemble. I gave up. Service was unhelpful. They only sent me the same unclear manual. Dont buy here.

Metal 7ft x 5ft shed. Quality of product was terrible. Instructions were extremely difficult to follow, panels were mix and matched. Pre-drilled holes didn't match, and doors didn't close
Returns process was the easiest part, but I had to pay £55 for returns.

I would avoid at all costs, even though it's relatively cheap, you will regret purchasing, spend more money and get quality

Timely delivery, clear instructions, packaging and materials.

Cheap products being sold for a higher price than it worths.
Quality is 2/10
Durability 4/10
Install/use 1/10
Won't buy anything else from them.

I've had contact about 8 times for a fence gate that had multiple damages when delivered. After e-mailing that I wanted replacement parts I was told that wasn't possible. Next I tried for a replacement fence gate but the customer service did nothing. I had to send the defect fence gate to them first. Then I had to call again, but after that I got a message that my money would be refunded so I had to call again to get a replacement gate. Only after that is a replacement gate being sent but it will still take 4 days for it to be delivered...

This all took 2 weeks to solve...

Also no help was possible in Dutch and I had to pay for returning (sending it back) the defect gate myself €19,-....

EDIT:
I recieved a new fence gate and the story continues. It appears that the gate is not made to be put in soil without any extra modifications (costs €50,-) as the length in the soil is only 30 cm. Even when using fast hardening concrete 30 centimeters is not enough for keeping a gate door of 180cm steady.

I ordered a party tent that got destroyed by the delivery company making them send the tent back before I even got it. Trying to reach out to Vida XL I was first referred to the interactive chat wich in turn suggested I should chat with her human companion. Problem was nothing happened, the same question kept popping upp over and over. So, I decided to send an email. I was assured they would answer within 24 hours, still no answer. So I turned to their telephone. There they recommend me to use mail instead since the waiting time is "long". I kept waiting and the same horrible tune was played over and over. I am 100% sure they chose that tune to make people hang up. They owe me 1700 SEK. I will never order from them again.

I bought a bookcase that was missing parts. they could not deliver the parts. So i wanted to return the bookcase obviously. Within 14 days they legally have to take it back without questions. It has taken me a week to get it going and they want me to pay upwards of 300 euro to ship it back. when the thing was only worth 130 euro. It is still ongoing. and most likely will have to involve a legal company with this. But avoid this company at all cost. they do not care about their customers.

Sad experience. The delivery was marked as fulfilled bit nothing arrived. After weeks of trying to get a response, eventually i received an answer that they'll dig deep in the case. No digging, no problem solving - just said again the delivery was marked as fulfilled at the correct address by the delivery man. Not Willing to compensate, not willing to replace the lost package, not willing to be responsible for their choice of courier. I paid 150€ and got no item and no customer service for that price.
NOT RECOMMENDED.

Yes, we bought a dining table and it was quite a good price but when it came, it was flat packed 21 piece pieces and all the screws and other things that you need to assemble my wife and I are quite good at flat pack well I advise some people it will take to 4 hours to put together but a great quality product for the price

Ordered and received a product - so far so good. The order was filled with comapny details as I need to have a regular invoice with company name, VAT No., etc., but the received invoice is showing just my personal info. But there is no way you can get in touch with some real person to correct the invoice, and noone is answering your emails. No customer service at all. That virtual assistant in their webpage is is not a support but useless gadget and total waste of time.