home24  Reviews 

Fast & easy !

Quick options to choose

Excellent! Clear and Fast

nice , face, good customer service

A very easy ordering experience. Thank you.

Maybe I had to change the payment method

soepel verloop van de hele procedure met minimale obstakels.

Horrible customer service. My order never arrived and they kept on dragging my case for almost over a month. I will never use this website again.

Qucik and easy to use

Zeer teleurstellende ervaring met de klantenservice van home24.

Ik heb een boekenkastladder gekocht en omdat in de productbeschrijving niet vermeld stond dat de ladder al inclusief rails geleverd wordt, heb ik ook nog twee extra railsets gekocht die uiteindelijk helemaal niet nodig waren.

Ik heb direct na ontvangst contact opgenomen met de klantenservice en inmiddels drie keer geprobeerd de retour via “Mijn bestellingen” aan te vragen. Helaas kreeg ik alleen automatische antwoorden en geen echte oplossing of hulp.

De extra railset kost ongeveer 38 EUR, maar de enige “oplossingen” die via het automatische systeem werden aangeboden waren:

een korting van 3,50 EUR op het artikel, of
een kortingsbon van 5 EUR voor een toekomstige bestelling.

Dat slaat natuurlijk nergens op, zeker omdat home24 overal adverteert met gratis retourneren en de onnodige aankoop juist veroorzaakt werd door onvolledige productinformatie.

Daarnaast lijkt er geen duidelijk direct e-mailadres voor klantenservice beschikbaar te zijn. Ik heb zelfs geprobeerd contact op te nemen via het openbaar vermelde e-mailadres, maar kreeg automatisch bericht dat dit adres mogelijk niet bestaat of geen berichten accepteert.

Ondertussen wacht ik nog steeds op een correcte oplossing, ondanks dat ik ruim binnen de retourtermijn contact heb opgenomen.

Erg teleurstellende klantenservice.

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Very disappointing customer service experience with home24.

I purchased a bookshelf ladder and, because the product description did not mention that the ladder already includes rails, I also bought two additional rail sets unnecessarily.

I contacted customer service immediately after receiving the order and attempted three separate times to process the return through the “My Orders” section. However, I only received automated responses and no real assistance.

The extra rail set costs around 38 EUR, yet the only “solutions” offered through the automated system were either:

a 3.50 EUR discount on the item, or
a 5 EUR voucher for a future order.

This makes little sense, especially considering that home24 advertises free returns and the unnecessary purchase was caused by incomplete product information.

There also seems to be no clear direct customer support email. I even tried contacting the publicly listed email address, only to receive an automated message saying the address may not exist or cannot receive messages.

At this point, I am still waiting for proper support despite contacting them well within the allowed return window.

Very disappointing customer service experience.

Ordered a product on 9Apr26 with announced delivery until 15Apr26. Also got tricked with false discount codes like many here. Today the seller still doesn't have any information when the delivery can take place. Until recent there was order canceling button in my profile which is now removed. I requested canceling yesterday via email and I receive answer today that they still don't know when it can be sent, wel now I even doubt if someone is reading these emails and complaints or is it automaticle message "we still don't have any information". I gave 2 stars review which will change to 1 star review if we do not receive our hard earned money in requested 7 days.

Good selection of products. Reasonable prices. Some discounts.
It would be great if they can have the 'English' language selection option, so we don't have to struggle with the browser translation every time.

I purchased a bedside table from Home24.nl. The company that shipped the order was Konsimo.de. The box was damaged and the top piece was broken in two places. I filed a complaint and the response I received was that I should provide the part number. The instruction manual does not include a part number for each piece. Konsiko indicated that without this number (which doesn't exist) they cannot do anything. As a customer, I feel cheated for purchasing a product that, besides being of poor quality for the price, arrives damaged, and the company refuses any compensation. I will not buy from Home24 again.

I ordered 2 x Zwevende schoenenkast Edmo from home24 for 92 EUR. Right in the next day, the product changed price to 72 EUR.

I immediately created a support case to refund the difference or cancel the order so I could buy again with the new price.

It has been 18 days and I have not gotten ANY responses, they said in the automatic reply e-mail that they aim to reply within 48 hours.

How to get some support from you? As there's never any response.

Good website experience, however, while shopping, they prompt you to receive a 5% discount by signing up to their newsletter but that discount code doesn’t apply to the product you’re buying and instead a selected list of products on their website.

I had a very disappointing experience with Home24.I purchased a Fauteuil Barnard Teddy which broke after approximately 2 years of normal use. I contacted customer service, but they refused to offer any solution and dismissed my claim based on their internal warranty policy.
This lack of accountability and customer support is concerning. I would be cautious when purchasing products where long-term durability matters.