Vente-unique.nl Reviews 

The furniture is good quality and looks like on the photos.
The delivery was just few days longer than on the website, but it was carefully packed and delivered to the room.

URGENT SAFETY HAZARD - Damaged order blocking my living room with a 22-month-old baby
Review:
I am extremely disappointed and concerned with Vente-Unique's customer service. I received my order (Order No: NL2610130059) , and the carrier completely damaged, trampled, and crushed the large boxes. Upon inspection, the wooden base inside is physically cracked and broken at the edge.
This giant, heavy package is now completely unstable and blocking my living room. This is the only space where my 22-month-old baby plays. This wobbly, heavy object poses an immediate and severe safety tipping hazard for my child, and I have nowhere else to store it.
Your customer service phone lines (+31 20 808 5644) are not working or connecting, and I am only receiving automated robot emails. I refuse a replacement bed because it takes 3 weeks and I already have the mattress. I demand an urgent human contact to schedule a FREE pickup of this dangerous, broken package and a FULL REFUND of my money, including the delivery fees I paid for a service that destroyed my product.
Please contact me immediately before an accident happens in my house!

i am very happy with this page and my purchases

Levering perfect en geen extreme lange wachttijd op je bank. Bank zit fantastisch

I ordered the keukeneiland met 6 lades van MDF en metaal - Wit en licht naturel – ALEGRITA (article no. 699685). The kitchen countertop arrived damaged, with a corner significantly chipped off, on 14 August 2026 and I reported the damage on 20 August. A replacement kitchen countertop was said to have been shipped on 4 September.

Delivery was planned on 9 September. When I noticed that the delivery ordered was only curbside delivery, when I paid for direct apartment delivery for the original order and the countertop is large with dimensions of 136x114x12.5 cm. and weighs 50.2 kg., it was discovered that the wrong item, a much smaller item, was shipped to me.

On 17 September, another delivery was planned, repeating the exact same problem: curbside delivery of a smaller item.

As of 1 October 2026, I am still awaiting the delivery of the replacement kitchen countertop and the pickup of the damaged countertop. I have therefore been deprived for over a month of the extra kitchen counter space I desparately need, and the large damaged countertop continues to occupy space in my home.

Vente-unique's web site and emails indicate being reachable by telephone on weekdays, but there is in fact no way to reach them by phone. When you Google a contact number, the number 020 808 5644 is buried somewhere in their web site. When you call this number, a recording indicates that this number is no longer reachable. In my now daily complaints and follow-up emails, I have requested a call but no one has ever contacted me.

It is a shame that such aesthetically pleasing furniture is let down by poor and incompetent service. I submitted a one-star review on 16 September 2026 through the link in the email but it was not posted on the Vente-unique web site.

Beware if there are any issues with your delivered product, as Vente-unique's customer service is horrible and incompetent.

Update: The replacement countertop was finally delivered on 12 October 2026, but only after I called Vente-Unique’s Irish number out of desperation and frustration with the lack of any concrete information provided through email. It was only after speaking to someone that Vente-Unique figured out that they were sending the wrong package of the two packets comprising the product, despite my having sent the dimensions and weight of the countertop. The smaller packet containing the other components, which could indeed easily be carried, appeared to have been identified in the Vente-Unique system as containing the 50.2 kg. wooden countertop. The wrong packet had been sent, hence only requiring curbside delivery, even though I identified the packet number as described on the web site and sent a photo of the sticker on the box specifying the weight and dimensions.

Even after speaking with someone through the Irish number, I would continue receiving emails repeating the same generic message previously sent, assuring me that my query was being looked into. I would receive emails in different languages: Dutch, French, Spanish and Polish.

Bottom line: Very poor customer service. A Dutch phone number should be available, even if support can only be provided in English. Being able to speak to someone from the outset would have spared me much frustration and delay.

Overall the experience was very good. All delivered on time, great planning with TSN Groen which really helped taking into account my working schedule. However, quality of the furniture is still IKEA-like but overpriced compared due to nicer designs. So yes, it's a matter of what you want/prefer, but still I was ok with what I ordered.

Easy to build and use. Good quality

I am completely satisfied with my recent purchase on Vente-unique. The ordering process was simple, and the item arrived right on the scheduled delivery date. The furniture looks exactly like the pictures on the website, very stylish, sturdy, and good quality for the price. Great value and great service. Highly recommended!"

Just received half of my delivery and more than 7 days without feedback.

Everything was great! I have a nice table)

Order of a sofa from Vente‑Unique Netherlands placed more than one month ago.

Paid service for in‑room delivery: the delivery person refused to perform the service. I had to insist repeatedly for him to accept. No support provided and no refund to date.

Defective product delivered: sofa received without holes for the legs. It is currently placed directly on the floor because I still need to use it.

No suitable solution offered: the only proposal received is a pickup of the sofa, on the condition that I pack it myself. After more than a month, the original packaging is no longer available. And considering the delivery experience so far, if it means dealing again with someone who refuses to handle the item, the answer is: no.

Excessive delays: my request took more than one month before I received a first response, and the case is still ongoing.

Contradictory communication: I received an email confirming a refund, followed by another email stating that I should disregard the previous message.

To this day, no refund has been issued and no complete solution has been provided.

PLEASE DO NOT USE THIS COMPANY IF YOU ARE FROM UK.

Ordered sliding gate on the 25/6/26. Still have not received all parcels. Paid £1499. Called there customer services so many times. They just do not care. Promised manager would call back twice now but not a single email or call about my complaint.
YOU ARE ORDERING FROM FRANCE. AND THEREFORE DO NOT HAVE ANY PROTECTION
YPUR CALL, YOUR CHOICE

Awful experience. Money lost.
Customer support is practically nonexistent, the amount of junk emails I received was ridiculous. And this is all while no products were delivered.
It’s been 6 weeks I am chasing my order that is nowhere to be found. While customer service is not responding and no refund has been processed.

I am extremely disappointed with my experience so far.

I placed my order (Order No. NL2606250096) while the sauna was still listed as available. More than a day ago, I was informed by customer service that the main sauna I ordered was actually unavailable.

However, shortly afterwards I received another email stating that the sauna heater from the same order has already been shipped and is on its way to me. This makes no sense because both the sauna and the heater were purchased together in a single order. If the main sauna is unavailable, why is the heater still being delivered?

I have contacted customer service multiple times asking for clarification and proposing a simple solution:

* Exchange my order for another available ULVILA sauna and allow me to pay only the price difference; or
* If that sauna is also unavailable, issue a full refund to my original payment method.

Unfortunately, it has now been over a day and I have received no response at all. Being ignored while my order appears to be processed incorrectly is very frustrating.

I hope posting this review will encourage someone from the company to investigate my case and respond promptly. I simply want clear communication and a fair resolution.

This is my second review about the same order.

Stay away from this shop.

In short: I paid (May 2026), they took the money, they failed to deliver a usable product, and now they've stopped communicating.

At this point, I've paid over €1,000 (in May!!) and still don't have a couch. Whether that's acceptable business practice is for others to decide.

everything was as they appear in their side, for products till delivery.

The bed itself was fine. Then one small part failed — a single hydraulic gas spring — well within the two-year warranty. That happens. The problem was the next seven months.

All I asked for, from the very first message, was a replacement part so I could fix it myself. Instead I got a merry-go-round: the case was opened and closed three separate times without the part ever being sent.

Here's the part that stays with me. In March, their own team confirmed in writing that the replacement part could be ordered and shipped. I said yes, please send it, and asked for a delivery date. Then — nothing. They stopped replying and closed the case. A company agreeing to fix something and then simply not doing it is worse than refusing outright.

What they offered instead never solved the problem. A store voucher meant spending more money with them while still owning a broken bed. A €65 refund on a €522 order didn't make the bed work. Replacing the whole bed for one failed arm meant dismantling and repackaging a large piece of furniture, with no comparable model offered. Every option left me in the same place: without a working bed.

The bed is fine. But a warranty is only as good as the company standing behind it — and this one left me with a broken bed, three closed cases, and no resolution after seven months. One star, for how they treat you when it actually matters.

In the past i had positive experience with Vente-Unique. I ordered a few items, once declared return and all went quick and smooth. This time i ordered two armchairs from their partner (Meublorama). The armchairs didn't fit my interior (the color was darker than i expected) and were very uncomfortable. Now I am in process of returning them. Apparently the return cost should be covered by me (it wasn't crystal clear at the moment of purchase, Vente-Unique states that when product is sold via a partner, partner's return policy applies). Meublorama's warehouse is in France and i should pay 229 EUR (half of purchase price) for return or organize a return myself. I found it disappointing. It should have been clearly mentioned at the moment of purchase. If i knew it, i wouldn't order those armchairs.

I also can't leave a review on these armchairs on vente-unique website.

Be careful with Meublorama products.

Update 03/07/2026
the armchairs are still not picked up by Meublorama. Vente-Unique hasn't contacted me. Their response is just for public. In fact they don't help me at all to get it sorted.

Professionals. They are punctual and provide you with the necessary information.

I placed an order for a mirror over five weeks ago and have yet to receive it. What makes this situation even worse is that Vente Unique was apparently already aware of a delivery issue but never bothered to notify me. I had to contact them myself.

I was then passed on to the seller, Simple Life NL, who have been equally unhelpful. No phone call, no proactive communication, just short, confusing emails that are impossible to follow. At one point they offered me a 5% discount, yet there is still no indication that the mirror will actually be sent.

I have had to follow up repeatedly just to get basic responses. This is not customer service, it is making the customer do all the work to resolve a problem that was never their fault. I strongly advise anyone considering purchasing through this platform to think twice. Truly disappointing.