Vente-unique.nl Reviews 

I have never had such a poor experience with a company. To summarize:
I paid for a premium delivery service that was supposed to include delivery directly into my living room, yet I had to practically beg the delivery driver to do his job. When the sofa finally arrived, it turned out to be defective, with no holes to attach the legs.
To make matters worse, customer service is extremely difficult to reach and provides inconsistent information. One representative told me I would receive a refund, another said I needed to package the sofa because it would be collected, and then I stopped receiving any response at all.
Overall, this is a highly unprofessional company with poor product quality, inadequate customer service, and very little regard for its customers. In short, you can find much better quality products at a lower price almost anywhere else.

Awful experience. Money lost.
Customer support is practically nonexistent, the amount of junk emails I received was ridiculous. And this is all while no products were delivered.
It’s been 6 weeks I am chasing my order that is nowhere to be found. While customer service is not responding and no refund has been processed.

I am extremely disappointed with my experience so far.

I placed my order (Order No. NL2606250096) while the sauna was still listed as available. More than a day ago, I was informed by customer service that the main sauna I ordered was actually unavailable.

However, shortly afterwards I received another email stating that the sauna heater from the same order has already been shipped and is on its way to me. This makes no sense because both the sauna and the heater were purchased together in a single order. If the main sauna is unavailable, why is the heater still being delivered?

I have contacted customer service multiple times asking for clarification and proposing a simple solution:

* Exchange my order for another available ULVILA sauna and allow me to pay only the price difference; or
* If that sauna is also unavailable, issue a full refund to my original payment method.

Unfortunately, it has now been over a day and I have received no response at all. Being ignored while my order appears to be processed incorrectly is very frustrating.

I hope posting this review will encourage someone from the company to investigate my case and respond promptly. I simply want clear communication and a fair resolution.

This is my second review about the same order.

Stay away from this shop.

In short: I paid (May 2026), they took the money, they failed to deliver a usable product, and now they've stopped communicating.

At this point, I've paid over €1,000 (in May!!) and still don't have a couch. Whether that's acceptable business practice is for others to decide.

everything was as they appear in their side, for products till delivery.

The bed itself was fine. Then one small part failed — a single hydraulic gas spring — well within the two-year warranty. That happens. The problem was the next seven months.

All I asked for, from the very first message, was a replacement part so I could fix it myself. Instead I got a merry-go-round: the case was opened and closed three separate times without the part ever being sent.

Here's the part that stays with me. In March, their own team confirmed in writing that the replacement part could be ordered and shipped. I said yes, please send it, and asked for a delivery date. Then — nothing. They stopped replying and closed the case. A company agreeing to fix something and then simply not doing it is worse than refusing outright.

What they offered instead never solved the problem. A store voucher meant spending more money with them while still owning a broken bed. A €65 refund on a €522 order didn't make the bed work. Replacing the whole bed for one failed arm meant dismantling and repackaging a large piece of furniture, with no comparable model offered. Every option left me in the same place: without a working bed.

The bed is fine. But a warranty is only as good as the company standing behind it — and this one left me with a broken bed, three closed cases, and no resolution after seven months. One star, for how they treat you when it actually matters.

In the past i had positive experience with Vente-Unique. I ordered a few items, once declared return and all went quick and smooth. This time i ordered two armchairs from their partner (Meublorama). The armchairs didn't fit my interior (the color was darker than i expected) and were very uncomfortable. Now I am in process of returning them. Apparently the return cost should be covered by me (it wasn't crystal clear at the moment of purchase, Vente-Unique states that when product is sold via a partner, partner's return policy applies). Meublorama's warehouse is in France and i should pay 229 EUR (half of purchase price) for return or organize a return myself. I found it disappointing. It should have been clearly mentioned at the moment of purchase. If i knew it, i wouldn't order those armchairs.

I also can't leave a review on these armchairs on vente-unique website.

Be careful with Meublorama products.

Update 03/07/2026
the armchairs are still not picked up by Meublorama. Vente-Unique hasn't contacted me. Their response is just for public. In fact they don't help me at all to get it sorted.

Professionals. They are punctual and provide you with the necessary information.

I placed an order for a mirror over five weeks ago and have yet to receive it. What makes this situation even worse is that Vente Unique was apparently already aware of a delivery issue but never bothered to notify me. I had to contact them myself.

I was then passed on to the seller, Simple Life NL, who have been equally unhelpful. No phone call, no proactive communication, just short, confusing emails that are impossible to follow. At one point they offered me a 5% discount, yet there is still no indication that the mirror will actually be sent.

I have had to follow up repeatedly just to get basic responses. This is not customer service, it is making the customer do all the work to resolve a problem that was never their fault. I strongly advise anyone considering purchasing through this platform to think twice. Truly disappointing.

Allemaal slecht Chinees meubels...
Ik koop nooit meer van dit bedrijf.
Ik heb 3 meubels gekocht. Die waren allemaal in China gemaakt, allemaal van slechte kwaliteit.
1. commode, ziet er goed eruit, maar wibelt.
2. kledingkast, heel slecht kwaliteit, wibelt, enkele delen in het pakket waren een beetje kapot.
3. vouwbaar keukenstoelen, ziet goed eruit, maar niet echt robust.
EDIT: 2026-06-07
The company's customer support inundated me with requests for more information and set up individual processes with each supplier. The entire process is a mess, especially their messaging system. I spent more time trying to figure out which message applied to which product than actually responding.
NOTE: I had previously bought a salon table via this company and it was perfect. Just keeping it honest. However, one fantastic product and THREE mediocre products says a lot about how the company quality controls their suppliers.
This is the biggest problem with internet companies that buy from multiple suppliers... you have to do your own QC on each of the suppliers... so what is the frigging point of using the internet site?

It is a very good furniture site due to the quality-price ratio, but also for the customer service. I had a situation where I had to refund a sofa and the process went perfectly.

Ordered a bed had an issue with address for delivery gge postcode is wrong and is very difficult to get in touch with them. Only by mail and they don't answer yet. Also paid for delivery up to my floor and for some reason tge courier says i paid only for bottom entrance (i paid 104 euros for delivery to my floor ) not to entrance.. so long no answer yet from vente uniqud

Fast delivery, great communication and friendly service which helped me get the sofa into my house!

I have ordered a window. It is still with their delivery provider, GLS. No email or telephone number is the portal. Only possibility is to communicate via the Contact form. Then you will receive a message saying that "we shall revert back in 24 hours'. No proper concept of customer service.

Communication was clear, product was great. Couldn’t be happier with my purchase.

I ordered a couch from Venter Unique in February, and unfortunately the entire experience has been incredibly frustrating.

The couch arrived vacuum sealed, which at first seemed convenient. However, once opened, it expanded to about five times its packaged size. It quickly became clear that the product did not match the description and didn’t fit my space, so I decided to return it within the 30-day return window stated on their website.

When I contacted customer service, I was sent a return shipping label. But during the call, I was told that this label is sent automatically—even for large items like this—and that I would be responsible for returning the couch myself. I explained that this is not realistic: once expanded, the couch is far too large to carry to a standard drop-off point.

The return policy does not mention anything about vacuum-sealed furniture needing to be returned independently after expansion. There is also only one location in my city that accepts packages of this size, meaning I would need to hire a van just to complete the return.

Customer service offered no practical solution and stated they could not assist further. This leaves me stuck with a large piece of furniture I cannot return without significant extra cost.

I strongly believe this system needs to be improved. If items are shipped vacuum sealed and expand significantly upon opening, there should be a proper return process in place—such as arranging a pickup, as is standard with large furniture.

Order Number: NL2602040006

I hope that by sharing this experience, the company reviews its return process and makes necessary changes so future customers don’t face the same issue.

I was not at all satisfied with the order I placed on 7 March 2026 (the full VARDIEL set: bed, bed base, mattress, pillows and duvet) as described in my review dated March 22, 2026: There is a part missing from the parcel. The panels have neither pre-drilled holes nor reference numbers for assembly...
After leaving my review, I was quickly contacted by customer service. A lady named ANNABEL from Vente-Unique NL’s customer service team understood immediately my problem and helped me resolve it. She followed up on my case and kept me informed until the issue was sorted out. Thanks to Annabel, I will continue to shop at Vente-Unique, because the quality of the customer service staff makes all the difference!

Dude i had contact with does not even bother to answer my questions, now i dont know where my couch is and lost 500 euros. TERRIBLE communication and no further opportunity to even contact anyone beyond the warehouse guy. Now the delivery is a month delayed, if it's not going to be more

Very nice products, good and honest sellers. Delivery comes on time, good price, quality products.

I experienced an issue with a supplier from Poland who significantly delayed my order and was unwilling to process a refund. However, after contacting Vento Unic support, I received comprehensive assistance.

Moreover, Annabel personally reached out to me by phone. Following her call, I received a full refund for the undelivered goods the very same day.
I am truly grateful to Annabel and the Vente-Unique team for their customer-oriented approach, kindness and highly effective professional support. This experience has left me with complete trust in the company.

I will gladly continue ordering from this platform, knowing that all my purchases are well protected by Vente-Unique. I highly recommend this excellent service to everyone.

Thank you very much!