Pati Apostel

Poland

Reviews

Review of vidaXL

Rated 1 out of 5 stars

The product is an absolute useless…

The product is an absolute useless cr*p. I've requested a return cause it was impossibile via website but nobody is contacting me over a week now about this! Please come back to me ASAP

9 June 2026
Unprompted review

Reply from vidaXL

Hello.

I hope you're doing well.

I just wanted to follow up, as we haven’t received a response to our previous request for additional details. We’d still like to assist you in reviewing and resolving your concern.

If you need any further help or have additional questions, please feel free to contact us at feedback@vidaxl.de. We’re here to support you.

Kind Regards.

Denver
vidaXL

Review of NAOKO

Rated 1 out of 5 stars

Nie kupujcie, szkoda nerwów

Niestety mój ostatni zakup w tym sklepie. Tragiczna obsługa klienta ignorująca klienta tygodniami. Potem procesowanie zwrotów w nieskończoność. Szkoda nerwów. Zresztą kiepskiej ciuchy też niestety nie są warte swojej ceny. 😥

29 December 2025

Reply from NAOKO

Pani uwagi dotyczące jakości produktów oraz obsługi klienta zostały przez nas odnotowane i przekazane dalej. Dziękujemy za podzielenie się swoją opinią — jest ona dla nas ważnym sygnałem do poprawy.

Review of Grover

Rated 1 out of 5 stars

Zero update from customer support

My request was rejected without any specific reason. I have a perfect credit score and history. I contacted customer support to understand what happened but nobody came back to for over a week now. Not very nice.

21 November 2025
Unprompted review

Reply from Grover

Thank you for reaching out and sharing your concerns. I'm very sorry for the delay and for the lack of clarity regarding your request's rejection. I understand how frustrating this must be, especially given your positive credit history. Please provide us your subscription ID in order to escalate your case to our relevant team for a detailed review and ensure you receive a clear explanation as soon as possible. 

Best regards, 
Rick

Review of Gotyu Underwear

Rated 1 out of 5 stars

Very clunky and uncomfortable panties

Very clunky and uncomfortable panties. The sizes are totally random. Size 42 is too big, too small, and just right for me, depending on the model. Customer service is poor, the material is ordinary, rough polyester that chafes your bottom. Instead of a normal return of unused underwear, they push a voucher on you, which they later can't redeem because everything is always out of stock. I don't know where all the good reviews come from, but they're probably bought.

Edit: why are you laying? You are proving the worst customer support I have even seen. Unrepossivie and you are informing weeks after orders that they ordered items are out of stock and only after I've sent you an email what is going on with my order. You are pushing people to take stupid voucher and asked about the 14 days return policy didn't reply anymore. Here is my order: 629099 - about not finding you lied again cause it's literally on the same name and surname I have in this review title. Not nice guys not nice

1 August 2025
Unprompted review

Reply from Gotyu Underwear

Thank you for your feedback 💜
We are sorry to hear that you did not find the perfect fit.

We offer a variety of models that are all cut differently and therefore might fit differently, as well. Our customer service is always happy to support you in finding the perfect model for your needs!

For customers in the EU and UK we offer a 14 day withdrawal period, which means that if you reach out within the first 14 days after receiving your order, we will offer you a refund for your return.
Apart from that we offer store credits and exchanges for returns within the first 30 days after receival.
Unfortunately we cannot find your order in our system.
In order to support you with your request, it would be great if you would reach out to our customer service!

We are here to help you!

Review of ID Market France

Rated 1 out of 5 stars

Horrible Cusotmer Service

Horrible Cusotmer Service. In a nutshell delivery never happened - I've paid for this 25 euros extra for a heavy item worth 120 euros. But this is only the beginning I've contacted customer service and they told me I just need to pick this up from some place far away from my home. Heavy object and I'm a small woman... I needed to arrange pick up and paid double and they refused to refund me anything even for the oryginal delivery costs, which never happened - I'm working from home there wasn't even delivery attempt. On top of it customer service is super unresponsive and contact with them is horrible.

Edit: Your reply is untrue. You were never willing to help my solved my problem and reply only after 4 days that I have to leave an item at the pick up point cause you won't help or refund me for a shipping costs. Of course it was way after I've already arranged second pick up. So not your service is not improving it's just simply terrible and definitely not customer oriented.

5 May 2025
Unprompted review

Reply from ID Market France

Dear Madam,
First of all, we sincerely apologize for this inconvenience and assure you of our understanding regarding your dissatisfaction. Your feedback is valuable to us in improving our services.

We remain at your disposal and wish you a pleasant day.

Best regards,
The ID MARKET Team

Review of Maletasgreenwich

Rated 1 out of 5 stars

Stinky scammers!!

Where is my order?! Stinking scammers!!

4 March 2025
Unprompted review

Reply from Maletasgreenwich

Hello.
As our colleagues have indicated, your order is in transit and we have claimed delivery with the transport agency. We deeply regret the delay you are experiencing, but we cannot be held responsible for delays suffered by transport agencies. However, we want to assure you that we are doing everything possible to ensure that your package is delivered as quickly as possible. If you have any further questions or need additional assistance, please write to us at atcliente@maletasgreenwich.com.
We are here to help you.