My experienceOne of the Worst Online Shopping Experiences I’ve Ever Had with VidaXL has been…
My experience with VidaXL has been absolutely horrendous. I ordered a simple curtain nothing complicated and I am still waiting for it. The delivery deadline has passed long ago, and there has been zero effort from VidaXL to update me or explain the delay.
I contacted their customer service using the email they provided, and guess what? No response. Not even an automated acknowledgment. It feels like sending messages into a black hole. This level of customer support is not just bad it’s unprofessional and shockingly careless.
For a company claiming to be reputable, the service is unbelievably disappointing. The lack of communication, the missing order, and the complete silence from their support team make this one of the worst online purchases I’ve ever made.
I would strongly advise others to think twice before buying anything from VidaXL, because based on my experience, once they take your money, you’re on your own.
Reply from vidaXL
Hi,
first of all, thank you very much for your review.
We appreciate all feedback – it's the only way we can understand our customers' needs and respond accordingly.
I'm sorry to hear about your experience. I just sent you an email and communicated the solution offered regarding your order.
If you have any further questions or need clarification from our side, I will be happy to assist.
Kind regards,
Lucian vidaXL