Hi,

First of all, thank you for your review.

I understand how frustrating it is to receive a damaged product, and this certainly doesn't meet the quality standards we strive for with our products.

I have just sent you an email regarding your order. To find a solution together, I would appreciate it if you could get back to me.

We carefully evaluate comments like yours to better understand our customers' expectations and continuously improve our product presentation.

Your experience is very important to us, and we regret that the item did not meet your expectations. Thank you again for your honest feedback.

We wish you a pleasant day and look forward to hearing from you.

Customer Service,

vidaXL-Lucian