I had only been connected for a couple of days when I had issues. Having failed to get a reply to two emails, I called the helpline and spoke to Paola. She apologised for the problem (very slow downlo... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
The company is okay, not the cheapest out there. I had a lot of issue with moving and the WiFi contract - if you get onto a phone call with Anna Capiral, she will try her absolute best to help you. Al... See more
Company replied
I recently switched to Fibrely after years with Sky. Despite an initial hiccup, with the router not arriving before the engineer came, all has gone relatively smoothly. The company have been quick t... See more
Company replied
Aron the tech support guy was so helpful and patient with me (a very technophobic elderly lady). We were on the phone for over an hour trying to resolve my issue and I have been told there is a faul... See more
Company replied
Since joining Fibrely has been brilliant with their communication and service making sure that I receive the best possible connection. Their customer service has been top notch and much easier to get... See more
Company replied
Been with Fibrely for about 5 months now, very little issues. My only problem is trying to get connection at the other end of my flat I requested if I could recieve a booster to help this. Unfo... See more
Company replied
Andre was super helpful with tech support, took time to understand 3rd party equipment and provided first class help. Even called back a few times to fit around my meetings. And I've actually got th... See more
Company replied
Andre help me loads to spilt my connection if my speeds stay like this I'm staying with fiberly iv been with 4 providers and fiberly are the best for speed so far 100% BETTER
Company replied
Having had very poor and expensive service from three of the major internet providers over many years I went with Fibrely. Excellent service at every level! Hardware arrived when they said it would... See more
Company replied
Great customer service, phone call was answered by Miles, short waiting times, have left the call feeling very satisfied with their services.
Company replied
Overall my experience was good, I signed up via price comparison site and registered etc. However having paid a month's fee was advised a week later they could not in fact serve my address. Qui... See more
Company replied
A man name myles or miles however you spell it made sure I had the best customer experience and made the contract set up the clearest I’ve ever heard. Repeated things when necessary didn’t over compli... See more
Company replied
I had a technical issue on the internet switching on day and was quite dissatisfied that it wasn’t working as I’d hoped. The technical support team had finished at 5, so I called back the Saturday and... See more
Company replied
Not sure where the negative reviews comes from however from my experience it was seemless. Bought a great package deal, equipment was sent on time and installation came on time and was effortlessly in... See more
Company replied
Having signed up to Fibrely today, I requested further information regarding my broadband details, Aron at customer support team dealt with my request very quickly and efficiently. Well Done Aron a... See more
Company replied
I put off calling about an issue because of the typical wait times and "it is something you are doing attitude". None of that here! Andre was really helpful and patient as we worked through several pr... See more
Company replied
I have had a continuing problem trying to get my lap top to connect to the new Broadband. Andre has been so helpful , phoning me back at convenient times, and suggesting all kinds of solutions. He ha... See more
Company replied
Great customer support I have been having issues with the Internet, andre was very patient and understanding and worked through the issues. So far so good and felt they handled my concerns promptly... See more
Company replied
I spoke to Aron who was very courteous and helpful. Given that the issue was that our two pups had managed to chew the exterior part of our very recently installed fibre cable, I would award Aron to... See more
Company replied
Just to let everyone know, after me leaving a handful of bad reviews for poor customer service, I would like to set the record straight. Tim Wood reached out to me and told me that I didn’t have... See more
Company replied
Because of my landlord I only needed 18 months contract, which most of providers either dont offer or the max speed is a joke. Fiberly had what I needed, they send the router on time, their webs... See more
Company replied
We are in a full fibre area and only Fibrely seemed able to promise that our copper connection could be switched to a full fibre one. Miles was extremely helpful and checked everything in detail. A br... See more
Company replied
I have been having a problem with a solar panel battery repeatedly dropping signal to router. After a frustrating week with the company who fitted it, I eventually rang Fibrely and spoke with William... See more
Company replied
Thankyou to trisha who helped me set up a promise to pay as being a victim of a scam (not this company) put me at ease , thanks again trisha
Company replied
I called Fibrely to help me log into my router, Trisha helped me do this. She was fantastic and also helped me set up a separate 2.4 GHz network Even called me back right away when my phone signal... See more
Company replied
Just switched to Fibrely from Virgin as they charged me £65 for broadband while here I have for £28 with double speed 😊 so far I’m happy with the service and with Miles help :) everything went quick... See more
Company replied
Had issues with connection due to my son resetting the router. Pleased to say it was a very quick process with the help of Andre instructing me over the phone on what steps to take to get my connect... See more
Company replied
Amazing customer service, Andre was absolutely on point with everything he knows his stuff. You should get more people like him.
Company replied
Paula or paola was very helpful. She was patient, reassuring me that there was no rush. Very clear instructions and got the issue fixed. She then went on to advise me what to do if the issue happen... See more
Company replied
Emailed Fiberly with a technical query. I had a response within 10 minutes. A charming fella called Andre called me within 15 and dealt with my query. Andre was charming and very knowledgeable an... See more
Company replied
I recently moved I need to get my Wi-Fi reconnected. Andre from technical support was super helpful able to help me over the phone and now I have Wi-Fi.
Company replied
Elaine was absolutely professional and helpful throughout the whole process. An excellent ambassador of Fibrely. Very clear in her presentation. She allowed me to make my own choice from the available... See more
Company replied
Andre is very helpful in technical dept. Helped me first time where others have failed. Taken a few days to simply resolve an issue by someone who knew what they were doing. Very good guy.
Company replied
Andre was very helpful , the fone was answered promptly and as I'm no good with technology he was very patient with me, talking me through the process , having to explain things to me a couple of time... See more
Company replied
William the gentleman that just helped me was great, no he was fantastic! Really helped with the speed issue and i don't think they are paying him enough. Top lad!
Company replied
Explanation of the charges on my account was great. I thought I'd overpaid but after the explanation all was clear. Shout out to Andre. Very clear and helpful.
Company replied
Explained my problem to Aron who was very helpful and talked me through the resolution. Clear and consice instructions and he was patient with it.
Company replied
All the questions I asked were dealt with very efficiently and clearly, some of my questions were never encountered before by the customer service operator. He even found technical answers too.
Company replied
Andrè on the Billing team was exceptionally helpful, assisting with my billing issues and processing and upgrade for me. While I have had numerous issues with my service and account since joining Fibe... See more
Company replied
I needed assistance with a red light on the router. Spoke to Andre who talked me through it in a calm patient step by step manner. Many thanks for this as I’m a complete novice with these things
Company replied
Had a few issues when setting up but the support was very helpful to get it fixed and up and running now
Company replied
Andre was fantastic. Very friendly and helpful. Resolved our problem very quickly . Great service.
Company replied
Fibrely carnt do enough for you . They are excellent at there job ,great team work ,and thanks to Andrea for his patience
Company replied
Shoutout to Andre for being very helpful and polite!
Company replied
Andre helped me out and now hopefully my broadband will be better
Company replied
Very helpful, quickly resolved my issue.
Company replied
Four months in with Fibrely and it's been flawless. The connection is rock-solid and fast, and the customer service is outstanding. A special shout-out to Aron for being so friendly and efficient. Hig... See more
Company replied
Company details
- Internet Service Provider
- Internet provider
- Phone and internet services
- Telecommunications service provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
3.8
Great
384 reviews
Replied to 70% of negative reviews
Typically replies within 1 week
Perpetually locked into a Fibrely
I am currently under contract and need to relocate my Fibrely broadband service. I have been informed that relocation is conditional on signing a new minimum-term contract. This policy is inconsistent with my previous experience; when moving house with providers like BT and Sky, a new contract was never compulsory, and my existing term was simply carried over. If, as a renter, I am forced to sign a new 18 or 24-month contract every time I move house, I will be perpetually locked into a Fibrely contract, which is an unacceptable outcome
30 October 2025
Unprompted review
Very good customer service
Recently got Fibrely and has been working brilliantly for a good few weeks but had an issue today. Spoke to customer service and Lloyd from technical support helped me get back up and running again. Thanks again and top customer service!
30 October 2025
Unprompted review
Mathew was able to sort a speed issue…
Mathew was able to sort a speed issue quickly and even when the called dropped out he called me back. 👍
30 October 2025
Unprompted review
Shocking service
Shocking service, found out 2 months after being connected that my previous supplier BT are still running my broadband while Fibrely are charging me. Contacted them as they claim to take care of all that is required with switching broadband suppliers, and no response. In November when BT take another payment Fibrely will owe me over £132. from what I am still paying BT. Yet Fiberly are charging me per month aswell. Contacted there customer service over and over again. It's now time to report them to the communication Ombudsman and trading standards for false full reputation stating they do everything when changing suppliers. Since August still dont know who is my supplier. Absolute joke!!
2 September 2025
Unprompted review
Reply from Fibrely
Hi Garry!
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand your frustration, and we’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
We've requested further information so that we can take a look at the issues.
Kind Regards
Fibrely Customer Support
Resolving a couple of issues with a lot of patience
As a fairly new customer I had one or two issues with getting the wifi signal from the router to all parts of the house and also an issue with the signal dropping for a few seconds from time to time. I was helped by Andre who was incredibly patient as he tried a few different things to resolve the issues. Hopefully all is now well for which I am very thankful.
28 October 2025
Unprompted review
Reply from Fibrely
Hi David,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this onto him directly! 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Andre was first class
Andre was really very helpful in identifying the problem and seeking a resolution; Andre was very patient in assisting me with ensuring that the Wifi signal was able to be accessed throughout the property by exploring the operation of various wifi extenders. Andre was amiable, engaged, polite and courteous and proactive - he called me when he said he would and kept on contacting me when my signal dropped out. This was a genuine encounter with proper customer service and I am most grateful to him (for this).
27 October 2025
Unprompted review
Reply from Fibrely
Hi Nigel,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this onto him directly! 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Shoutout to Andre for being very…
Shoutout to Andre for being very helpful and polite!
25 October 2025
Unprompted review
Reply from Fibrely
Hi Jacob,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this onto him directly! 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Reply from Fibrely
Hi Shannon,
Thank you so much for your wonderful review and your positive feedback🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Excellent customer service and Brilliant connection
Since joining Fibrely has been brilliant with their communication and service making sure that I receive the best possible connection. Their customer service has been top notch and much easier to get a hold of than my previous ISP. Highly recommend to anyone thinking about switching to Fibrely.
24 October 2025
Unprompted review
Reply from Fibrely
Hi Mohammed,
Thank you so much for your wonderful review and your positive feedback 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Reply from Fibrely
Hi Nick,
Thank you so much for your wonderful review and your positive feedback 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer service
Great customer service, phone call was answered by Miles, short waiting times, have left the call feeling very satisfied with their services.
21 October 2025
Unprompted review
Reply from Fibrely
Hi Cas,
Thank you so much for your wonderful review and your positive feedback for Miles, we'll be sure to pass this onto him directly! 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Absolutely dreadful service
Absolutely dreadful service. Promised to connect within days, more than two months later still no internet. Stood me up twice (took two days of holiday -- nobody even bothered to let me know that there would be a no-show!)
"It's not our fault", so do not want to pay any compensation or let me out of the contract. Terrible, I strongly and wholeheartedly suggest to not use them!
Now having to go to the small claims court, for breach of contract. Very upset!!!
Update: following the reply I once again reached out, with zero resolution. Just waste even more time. Honestly, AVOID AVOID AVOID
8 October 2025
Unprompted review
Reply from Fibrely
Hi Ingo!
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand your frustration, and we’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
We've requested further information so that we can take a look at the issues.
Kind Regards
Fibrely Customer Support
Andre what a boy helped me out thank you
17 October 2025
Unprompted review
Reply from Fibrely
Hi Warren,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this onto him directly! 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Andre help me loads to spilt my…
Andre help me loads to spilt my connection if my speeds stay like this I'm staying with fiberly iv been with 4 providers and fiberly are the best for speed so far 100% BETTER
17 October 2025
Unprompted review
Reply from Fibrely
Hi David,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this onto him directly! 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Fibrely help line
Fibrely carnt do enough for you . They are excellent at there job ,great team work ,and thanks to Andrea for his patience
13 October 2025
Unprompted review
Reply from Fibrely
Hi Gail,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this onto him directly! 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Fin could not have been more helpful
14 October 2025
Unprompted review
Reply from Fibrely
Hi there!
Thank you so much for your wonderful review 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Nothing short of a scam.
Signed up with fiberly due to their prices/packages seeming ok, but it was a dire experience after that point.
An engineer appointment was made and he was sent out to install a connection before the router had arrived. when I emailed about this, asking to rearrange the date the email was ignored. On the day I got a string of automated messages telling me the engineer would be with me shortly, it had an option to cancel, when you followed that link it then said it was too late to cancel. skip forward a period of time with no contact from them and I received an email telling me to send the router back as they were cancelling my contract.
Strange, but I didn't really think much about that until the following month I got another email billing me for over £200 for breaching the contract and cancelling outside of the cooling off period.
Having contacted them about this incident trying to resolve it customer services were unhelpful and blunt, even lied about emailing me on 3 dates when I never had any communications from them.
I never asked to cancel, I emailed to have the connection date rearranged but it was ignored and essentially feel like I've been scammed. It seems like they had no intention of supplying me a connection, but why would they when they can fail completely, cancel all work and then charge the full contract price in one lump sum.
Avoid this company.
1 October 2025
Unprompted review
Reply from Fibrely
Hi Simon!
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand your frustration, and we’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
We've requested further information so that we can take a look at the issues.
Kind Regards
Fibrely Customer Support
I had a technical issue on the internet…
I had a technical issue on the internet switching on day and was quite dissatisfied that it wasn’t working as I’d hoped. The technical support team had finished at 5, so I called back the Saturday and was a bit doubtful that the issue would be fixed. Aron tactfully advised how to unplug the cable from where it was and plug into the correct port. With the same patient approach, he’s realised that I’d changed some important network setting and guided me to correct this without saying what I’d done wrong (good leadership skills there). Aron was remarkably patient for over half an hour until the internet was working, and more than happy provide guidance so I could find out the download/upload speeds. All doubts are gone about switching to a smaller company, the internet’s good and the customer service is excellent.
11 October 2025
Unprompted review
Reply from Fibrely
Hi Angie,
Thank you so much for your wonderful review and your positive feedback for Aron, we'll be sure to pass this onto him directly! 🌟 We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Have had several issues with this…
Have had several issues with this company. When I first got their service I had many issues with the speed and modem and although they promised that someone from Technical would call they didn't and still haven't months down the road. As a result I decided to hardwire my house so the important things weren't relying on Wi-Fi. Clearly the router, (Wi-Fi element) is faulty - still no new router and still no call from their technical department. Fast Forward - Today there is no service at all. I called them at 10.40 only to be told that their technical team aren't in yet, but should be within the next 5-10 minutes and they will call me. It's now 11.37 and nothing. So I'm left without any internet hanging about until they decided I am an important customer and giving back the very same loyalty I gave to them when buying this service. NEVER AGAIN...
Folks these reviews are so you don't have to experience what others have. Pitiful service is NO accident.
10 October 2025
Unprompted review
Reply from Fibrely
Hi Killian!
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand your frustration, and we’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
We've requested further information so that we can take a look at the issues.
Kind Regards
Fibrely Customer Support
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