Cuckoo Broadband Reviews 

11,972
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 6,061 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the support team for being friendly, patient, and highly efficient when resolving technical issues and setting up equipment. Consumers note that response times are quick, and customer service agents consistently provide clear, knowledgeable, and helpful guidance during every interaction. Customers appreciate the reliable service and reasonable initial pricing when signing up for their broadband plans. Some reviewers were not happy with the renewal prices, unexpected additional charges, and aggressive retention practices at the end of their contracts. A few other people also felt that communication regarding contract terms and notice periods could be significantly improved.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful, patient, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are polite,... See more

Service

Consumers find service to be positive, frequently highlighting efficient and helpful support assistants who... See more

Response time

Customers had positive experiences with response time, frequently praising the prompt answers and swift query... See more

Price

Users describe ambiguous interactions with price, as some consumers signed up for another two years at a very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

AnuragM Was great and patiently led me through some simple tests - we identified it was the booster causing the issue and he led me through some steps to fix it. Brilliant. He also asked if there was... See more

Company replied

Rated 5 out of 5 stars

Today i had an online chat with Aniket. Sorry but I don’t know if this person was a male or female so I’m going to assume female, forgive me if I’m wrong. She was absolutely wonderful and an asset t... See more

Company replied

Rated 5 out of 5 stars

Spoke with Vipul today. Every so often you encounter a customer service agent that truly listens and takes action; that’s Vipul. I had been experiencing some issues and had got to the end of my tether... See more

Company replied

Rated 5 out of 5 stars

Signed back up for another 2 years at a very reasonable price. Customer service rep. was very easy to deal with giving clear information and explaining the options available and was open to some wiggl... See more

Company replied


Company details

  1. Internet provider
  2. also in
  3. Internet Service Provider
  4. Phone and internet services
  5. Telecommunications service provider

Written by the company

Full fibre speeds and the best customer service you've ever had. We're on a mission to make broadband simple, for good. We’re as fed up with broadband as you are, with its terrible service, complex deals and sky-high prices. Fancy switching broadband for the very last time?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(11,972)

5,982 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Vipol my contact at Cuckoo

Vipol my contact, was very professional in his dealing with me and he was very polite at all times while he dealt with my requests. I informed him that the router package had been returned and was received at the return address he gave me on 5 November 2026 at 9.38.
All Im all very good service.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Great service from MJ

Great service from MJ- she was very helpful and professional in her approach and has passed my issue to the technical team. She was very thorough and asked lots of questions to help establish exactly what the fault was with my Internet connection.

5 November 2026
Unprompted review
Rated 4 out of 5 stars

A good direct contact experience

I spent some time talking with Tushar concerning my broadband connection. Tushar was extremely helpful and understood my situation, he then offered alternative solutions for me to consider. All in all I felt that he had gone the extra mile to assist me.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Cuckoo Support

Very quick call answer by Kiran.
Listened to my issue re broadband speed not matching my plan. Immediately proposed router upgrade with immediate dispatch.
Let’s hope this works. Very happy with excellent customer service.

5 November 2026
Unprompted review

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