CS

I have just cancelled my Sainsbury's account after the way they have just treated my 91 year old father, who can barely walk.
He wanted to host his 91st birthday party for the family, so he ordered (for delivery) a large buffet from the Occasions by Sainsburys range, which must be ordered 5 days in advance and is apparently made to order.
He was only notified on the morning of the delivery (his birthday), that half of it could not be supplied, so he & his partner had to rush out to buy & cook food themselves.
If the food is prepared to order, then he should have been notified much sooner, so that he could have made alternative arrangements, rather than spoiling his day of celebration.
I'm disgusted by this and as I said, I have just cancelled my monthly delivery pass.

Super-fast next day delivery, as usual.
I had a slight query with my order and Matteo went above & beyond to ensure that I was a happy customer - thank you.

Bought the Norton 360 Standard package for a brand new laptop, but now being inundated with pop-ups telling me there are 17763 issues (junk files, etc) and that I need to upgrade in order to fix them.
Called customer service and apparently I also need to buy their Utilities Ultimate package in order to fix them.
If you go to their website, there are only 4 products listed and even the top 'Advanced' package doesn't deal with them - you still have to buy the additional package.
Norton should provide better transparency of what their products can/can't do.

Placed an order with Blacks via Amazon (because they closed my local store) & paid £155 for a pair of walking boots. However, Blacks refused to give the parcel to the Amazon courier when they arrived to collect it. I have not received any correspondence from Blacks to explain what has happened.

Fantastic service as usual.
Placed an order Sunday evening and it was delivered Monday morning - with an extra free sample included.
Highly recommend this site.

In the week before the Black Friday sale, Currys advertised that their discount prices for laptops were as low as they would go, so I ordered a new laptop for my son at university, in case they sold out of the model I wanted.
However, today I have seen that the price has dropped by £50, so I called their customer services line.
I was told that the laptop I'd bought (whilst reduced), was not included in the Black Friday deals and so I would not be credited the £50.
UPDATE
The issue has now been resolved by Louis, who was very helpful and has sent me a refund for the £50.

I've been a Hive customer for 2 years and the system & scheduling has been working very well.
However all of a sudden, my phone app will no longer connect to the system, so I can only activate the heating by pressing the 1 hour boost button on the boiler hub.
I've tried to contact Hive multiple times over the last 2 weeks through the Chat feature on their website (whilst logged in) and every time I get a message that all their agents are busy & cannot help.
I've also called their CS telephone number 0333 202 9614 multiple times and every time I get a recorded message that they cannot find my account, then get disconnected.

UPDATE
I did have to sign up to Hive+ and after that Lorraine was very helpful and guided me through rectifying the problem.
However I have reported Hive to Trading Standards, as technically they are not allowed to charge for access to their customer services.

Delivery was quite quick, but I was a little disappointed with the product.
The picture is available in multiple colours and described as "hand embellished", which I understood to mean the colours were added by hand.
What I actually received was a printed coloured picture and the hand embellishment was glitter glued to the glass pane - with a LOT of glue, to the extent it looks like it's been left in the rain.
The picture still looks nice from a distance, but looks like a child has decorated it for a school project.
Not worth £92.

I'm a regular customer of Vape Club - because they are so good.
Their customer service is outstanding and when I placed an order last night, it was delivered at lunchtime today, which is their standard service.
They always have an excellent range of stock and quite often include freebies in my order, so it's nice to try new things.
I recommend this company.

I've used the Lloyds Direct app for several years, which has been great at ordering my heart medication and keeping tabs on my stock levels.
Then I started getting emails from Pharmacy2U, saying that they were now "working closely with Lloyds", which was fine. They also asked me to set up an account with them, but I didn't think I needed to as my Lloyds one was working fine.
None of the emails said that they would close my Lloyds account and cancel all my medication reminders.
I just found out the hard way that I'm nearly out of one of them and that's when I discovered my Lloyds Direct app had been disabled.
Have now placed an order through Pharmacy2U 2 days ago and didn't receive a confirmation email, which was worrying. But today I did receive one stating that it will be dispatched in a further 2 days. This is heart medication and I don't think this company takes their role seriously.
In summary:
They cancelled my medication reminders.
They closed my existing account (even though they're "working closely" together with Lloyds.
No confirmation of my order.
Very slow dispatch.

Where is my parcel?
Says it was delivered at 10:45 today, but my Ring doorbell confirms that no one has been here.

Their website won't let me change the delivery type of the order I'm trying to place and it seems to be impossible to contact this company.
The first time I tried calling them I slowly moved from position 6 in the queue to first over about 45 minutes, then all of a sudden I was back at 6th position, so I hung up.
The second time (today), I started at 10th position and over 75 minutes I moved to 4th position, then at 17:00 my call was disconnected.
If I ever get to place this order, I dread having to contact them if I have any issues.

Update - 30 July 2024
Unfortunately I did have to return to 2 doors and was quoted a delivery fee, collection fee & 15% fee for restocking, which was pretty much the cost of 1 door.
I reluctantly accepted this and was then ghosted by the company for 2 months until I alerted Trading Standards. After TS contacted them, they did replace the doors for me, but it was huge amount of hassle.
Avoid this company.

I was out when DPD delivered my Nespresso capsules and the package was left in in the middle of my doormat, in plain view of the street, though at least he closed the gate this time.
The delivery details of this order was to leave it behind my bins if I was out.
My Ring doorbell notified me of the delivery, but in the few seconds it took me to connect to speak to the DPD driver, he was gone.
Very poor service (as usual) from this company.

Reported to Thames Water that my drains back up every time there is heavy rain. Received 2 emails from them today saying that they'd been (without me knowing), the 1st said that they had fixed the issue, the 2nd said that they couldn't find the issue.
Trying to talk to an agent on their web chat system & they have no idea what is happening & it keeps giving me error messages so that I have to reload the page.
Terrible service.

Firstly, their website provides no spec for the 'robots' they sell, so it's impossible to compare their power to that of other manufacturers.
I messaged their customer service last week via the portal on the website and received an auto reply that they would respond in 2 working days. 4 working days later & not heard a thing, so decided to call them.
Queued for over half an hour before I was finally answered by an Indian gentleman called Josh, who unfortunately knew nothing about their vacuums. He said he would ask his team leader what the suction power was of the J9 and said he would call me straight back (refused to let me wait on the line).
6 hours later and I have still heard nothing.
After now reading the other reviews, I will be looking at alternative brands.

My son has been using a Nimbl card for several years, it worked well & I left a positive review in 2020.
Now it has come time to cancel and move my son to a proper bank account - and that's where it's all gone wrong.
I emailed to say that I wanted to close the account and asked how I could withdraw the money, but the next day my son's card was cancelled (it was declined in a shop) and we were both locked out of our accounts, without any word from Nimble.
After many emails & telephone calls, I'm finding it impossible to get my son's money back.
First they say they'll pay it to the card I have registered with them, then the next day I'm asked to provide my bank details over unsecured email. I eventually did this, as was told I would receive the money in 3-5 working days.
It is now working day 5 and after calling them again, I'm told I should receive it next week.
I'll add an update with the outcome.

UPDATE:
After more time on the phone to customer services, the money was received in my bank account on the 5th working day, but it took a lot of effort.
Increased rating to 2 stars.

Do not use these carparks, as they will rip you off.
Your 'parking time' starts from the moment you enter, as your registration is recorded on camera, likewise it is recorded when you leave. Your parking time is the difference between these.
So if you spend 5 minutes trying to find a space, then you only have 55 minutes to go shopping (paying for 1 hour).
In my case, I pulled up at the back of a charity shop to unload a carful of donations, which took 15 mins including filling out a tax claim form for them; then I parked & paid for 1 hour. My parking time apparently included the time at the charity shop, when I was not in a bay & was unloading.
If you are within the carpark area for more than the duration of your ticket, then you will be fined £100, reduced to £60 with quick payment.
My suggestion, park somewhere else.

UPDATE:
I had sent an emailed appealing the charge and received a letter stating that the fine was still being enforced. I left it to the last day to log in to their website to pay and was given a message that the charge had been cancelled, so they were decent in the end. Took a screen-shot of the message to cover myself.
Upgraded rating to 2 stars.

Apparently Lusha is giving out my name and telephone number, as I have just received a call from someone thinking that I am a director at a company called August.
I have trawled through their website and it appears there is no way to contact them unless I subscribe to their business.
Judging by the other reviews, this may just be the start - if it gets bad I'll have to register just to contact them.
Very poor.

Bought a piece of Blacksticks Blue and after removing the cardboard sleeve found that a large lump was missing from the 'nose' of the slice (about 2 inches).
Emailed their customer service and received a very bland response.
The cheese tastes OK, but nothing special.

I had an easy fibre installation today, conducted with great care by Riaz & Tommy (Foil).
I'm very pleased that my wifi is now running at 600mbps (900 package) - I haven't tried a cable connection yet.
Really polite & friendly guys.