Links several parts of the CH system together very well. Gives better, timed, control over parts of that house that don’t need heating at different times of the day. We also like the holiday mod... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A tale of two parts. The positive, having had a dreadful experience with British Gas Energy customer services, the Hive individual who handled and helped me resolve the issue, Simon, was brilliant. He... See more
Company replied
The Hive System works well, but it takes a lot of getting used to, for us older people who are not as "computer savvy" as the younger generation. The old "Clock on the wall" + Hall Thermostat was much... See more
Company replied
It is great that someone can talk you through how to fix the problem But can be a lot harder to understand someone from I.E. South Africa than someone from a few miles away I.E. Uddingston Scotland... See more
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Company details
- #164 of 190 best companies in Electronics store
- #33 of 39 best companies in Energy Equipment and Solutions
- #64 of 73 best companies in Heating equipment supplier
- #43 of 46 best companies in Solar energy equipment supplier
Written by the company
Our family of smart products and services allow you to easily connect to your home through the Hive app. So whether you’re in the next room or on top of a mountain, always have peace of mind knowing that you can control your home from your smart phone.
Written by the company
Our shipping promise
Free delivery
Get free delivery with orders over £100
Contact info
United Kingdom
- www.hivehome.com
4.1
Great
53k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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User friendly and explained well.
7 September 2026
Fitting was quick and efficient
Fitting was quick and efficient. Very easy product to use.
5 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer Service excellent
Issue with charger app connection dealt with quickly and professionally by Simon at the EV Warranty team
7 September 2026
Unprompted review
Reply from Hive
Hi Craig,
We're so pleased to hear that your charger app connection issue was resolved efficiently. Thank you for sharing your positive experience!
Kind Regards ^David
Fantastic communication and resolved…
Fantastic communication and resolved the issue very quickly
7 September 2026
Unprompted review
Reply from Hive
Hi Mark,
We are so pleased to hear that our communication was fantastic and that we were able to resolve your issue quickly. Thank you for your positive feedback!
Kind Regards ^David
System is not self sufficient
This system is good when it works, but when it doesn't, better hope their customer service is open.
I have had multiple times now where I have done ALL the troubleshooting as per their help hub or whatever it's called, nothing helps - then when I call they make you do the same steps and say, I will just connect them from my end - BOOM! Instantly has no problems connecting.
According to google, something their end forces connection and clears some kind of signal jam/glitch, which i cannot physically do myself. Customer service staff lie and say they don't do anything different to me.
The signal drops on a semi regular basis and its so time consuming to get things paired up again. I wish we never had it. I blame my partner who wanted it 🤣
7 September 2026
Unprompted review
Reply from Hive
Hi Amy
Thanks for sharing your feedback and I'm sorry to hear that your experience hasn't been as good as we would like it to be.
There isn't anything additional that we can do when re-setting devices, however, regular disconnections do suggest a poor signal between devices, you can check out our signal troubleshooting & device placement guides at our support site:
https://support.hivehome.com/portal/ss/
If you still need support with this you can fill out the info request I've sent over, we'll be able to access your account and get in touch directly to see if we can resolve this for you.
Kind Regards, ^David
No boiler installation due to cancellation from British Gas.
We cannot rate Hive as British Gas has cancelled our delivery and installation of the new boiler.
Their sales representative should have been in touch with us but we have not heard anything.
3 September 2026
Reply from Hive
Hi Aida,
That is disappointing, I'm sorry to hear this. I've spoke with the British Gas installations team and they are going to reach out and contact you regarding this.
Kind regards, ^David
Nifty little gadget to make life easy
Very efficient and easy to use. Neat equipment with no unsightly installation finish. Would recommend,
6 September 2026
Reply from Hive
Hi Paula,
We appreciate your positive feedback! We're delighted to hear that you found our equipment efficient, easy to use, and that the installation finish was neat.
Kind Regards ^David
Reply from Hive
Hi Richard,
We're glad our team provided such helpful service. We appreciate your positive feedback!
Kind Regards ^David
Engineer was polite and patient
Engineer was polite and patient. Exhibited professionalism and was friendly.
1 September 2026
Reply from Hive
Hi,
We're delighted to hear that our engineer was polite, patient, and professional during their visit. Thank you for sharing your positive feedback with us!
Kind Regards ^David
This is the worst system I’ve ever come…
This is the worst system I’ve ever come across. No help on a Sunday. No heating because it’s offline. Tried everything the app says to do,
I need to get an ordinary thermostat that I can control.
Help no help what’s so ever. This HIVE is an absolute joke. As another reviewer has written holding down button simultaneously doesn’t work, last time it happened I was told I needed to pay for an updated cover of some sort. That was never mentioned when it was installed. VERY UNHAPPY.
6 September 2026
Unprompted review
Reply from Hive
Hi Susan
Thanks for taking the time to leave your feedback and I'm sorry to hear of your poor experience. While our team are closed on Sundays, we do have all of our help and troubleshooting guides available online here:
https://support.hivehome.com/portal/ss/
If you still need a hand with this, please reply to the information request I've sent through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly to see if we can resolve this for you.
Kind Regards, ^David
Customer service/After sale support is…
Customer service/After sale support is appalling. As soon as they can't take anymore money from you they change there whole attitude towards you. Nasty people and I fear for the elderly or gullible. They're modern day scammers. I now need to change all my hive products including my expensive EV charger. Don not trust your warranty.
16 August 2026
Unprompted review
Reply from Hive
Hi Steve
I'm so sorry that this has been your experience. I've sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly to see if we can resolve this for you.
Kind Regards, ^David
Faulty equipment
Do yourself a favour and look at other systems before Hive. When it works it’s fine, when it doesn’t - customer service is terrible and all they want you to do is upgrade the system. My system worked for 2 years then lost connection, apparently when it does that it’s not the equipment but if you buy upgraded equipment it will work. Go figure!
5 September 2026
Unprompted review
Reply from Hive
Hi Andy
Thank you for sharing your feedback on Trustpilot for Hive. We’re truly sorry to hear that your experience with Hive hasn’t been as smooth as expected. We understand how frustrating this can be, and we appreciate you taking the time to let us know.
Regular disconnections suggest a poor signal between devices, we have signal troubleshooting & device placement guides at our support site: https://support.hivehome.com/portal/ss/
I've put a couple of links below with specific help on device placement, as this can have a huge impact on device performance and I'd be grateful if you can follow these guides.
Hub placement:
https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240313112507703&page=1&position=0&q=
Thermostat placement:
https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240314161536880&page=1&position=1&q=
I've also sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly if you still need a hand with this.
Kind regards, ^David
Great system good app
New to hive but as new boiler fitted the set up seem easy to use and helps fully control our heating system simply all good via app
30 August 2026
Reply from Hive
Hi Michael,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you're enjoying your new Hive system and found the setup straightforward following your boiler installation. It's great to know that the app is helping you easily manage and control your heating, making things simpler and more convenient for you.
We really appreciate your feedback and are pleased that your experience with Hive has been such a positive one.
Thanks again for choosing Hive, and we hope you continue to enjoy your smart heating system.
Kind regards^Vicky
Reply from Hive
Hi Deborah,
Thank you for your review. I'm sorry to hear you're having trouble getting your Hive device to connect.
I'd like to look into this for you and help get things back up and running. I'll reach out to you directly via email so we can gather a few more details and work through the issue together.
Thank you for bringing this to our attention, and we look forward to resolving it for you.
Kind regards^ Vicky
Kay helped resolve my query today after…
Kay helped resolve my query today after I had done the online chat with the billing team who advised I was not eligible for the Power + discount. Then ringing the Value Team and then being transfered through to the Hive Team. Everyone in all teams have been good today but it was Kay who gave me the full information and explanation I was looking for. Kay was thorough, polite, patient and professional. I had previously spoken to James in the Hive Team last month who was also polite, helpful and friendly.
4 September 2026
Unprompted review
Reply from Hive
Hi Karen,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that your query was resolved and that Kay was able to provide the detailed information and explanation you were looking for. We'll be sure to pass on your kind words to her. It's fantastic to hear that she was thorough, patient, professional, and polite throughout your experience.
We're also pleased to know that James provided helpful and friendly support when you contacted the Hive Team previously. Your recognition of both colleagues, as well as the positive service you received from our Billing, Value, and Hive teams, is greatly appreciated.
Thank you again for your feedback. We'll make sure your comments are shared with Kay and James, and we're delighted we could help.
Kind regards^Vicky
New EV charger not connecting to Hive app
Simon was helpful, friendly, patient and knowledgeable. I was confident in what he was telling me to do and he resolved the problem quickly.
3 September 2026
Unprompted review
Reply from Hive
Hi Denise,
We're delighted to hear that Simon was helpful, friendly, patient, and knowledgeable. It's great that you felt confident and that the problem was resolved quickly.
Kind Regards Paul
Happy with my Hive
Engineer turned up on time and on the date I had chosen.
My hive was fitted professionally and how it works was explained to me in a clear and precise way that I could understand.
Total job took about 30 mins.
Very happy with my new hive
29 August 2026
Reply from Hive
Hi Heather,
We're so pleased to hear that your Hive was fitted professionally and that the engineer clearly explained how it works. It's great that you're happy with your new system!
Kind Regards Paul
It’s best to get an original stand.
2 September 2026
Reply from Hive
Hi Paula,
We're glad you enjoyed your experience. We appreciate your feedback.
Kind Regards Paul
Terrible service
I bought lightbulbs after having the thermostat installed , a year later 1 went wrong , it kept turning itself on automatically at random times even though it was set to manual not schedule so I phoned up Customer Services and they talked me into buying the Hive plus and said it was very easy if ever anything went wrong they’d replace it without any quibble so I did that six months later. My other lightbulb went wrong exactly the same kept turning itself on ! I thought that’s fine we have the Hive plus they replace it no they didn’t. They told me someone else had access to my app. They told me there was nothing wrong with it. I had to have literally fight to try and get a replacement. Absolutely ridiculous. I feel I was miss sold a Hive plus because they told me it would be easy to get a replacement and it just wasn’t. I will never buy from Hive again. The lightbulbs are way more expensive than other competitive companies and their after-care service is ridiculous. !! I promised to phone you back and they never do. I was on the phone over 35 minutes trying to get a replacement bulb with a Hive plus scheme and never got it. Disgraceful , the best I could come up with that somebody else had logged into my account.! What a joke !
3 September 2026
Unprompted review
Reply from Hive
Hi Sarah, I'm really sorry to hear about your experience. I would like to look into this and find out whats went wrong. I've requested more information from you via Trustpilot to access your account and take a look.
Kind regards, Paul
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