Faulty equipment
Do yourself a favour and look at other systems before Hive. When it works it’s fine, when it doesn’t - customer service is terrible and all they want you to do is upgrade the system. My system worked for 2 years then lost connection, apparently when it does that it’s not the equipment but if you buy upgraded equipment it will work. Go figure!
Reply from Hive
Hi Andy
Thank you for sharing your feedback on Trustpilot for Hive. We’re truly sorry to hear that your experience with Hive hasn’t been as smooth as expected. We understand how frustrating this can be, and we appreciate you taking the time to let us know.
Regular disconnections suggest a poor signal between devices, we have signal troubleshooting & device placement guides at our support site: https://support.hivehome.com/portal/ss/
I've put a couple of links below with specific help on device placement, as this can have a huge impact on device performance and I'd be grateful if you can follow these guides.
Hub placement:
https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240313112507703&page=1&position=0&q=
Thermostat placement:
https://support.hivehome.com/portal/app/portlets/results/viewsolution.jsp?solutionid=240314161536880&page=1&position=1&q=
I've also sent over an information request through Trustpilot - if you fill that in we'll be able to access your account and get in touch directly if you still need a hand with this.
Kind regards, ^David