Leaderonline.com Reviews 

36,829
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,835 reviews, reviewers had a great experience with this company. Customers praise the delivery service, highlighting helpful and polite drivers who place items in desired rooms and provide timely updates. Product quality is highly regarded, with items described as excellent, sturdy, and meeting expectations. Overall service is commended for being smooth, hassle-free, and professional. However, some customers reported receiving products damaged on arrival, including doors with defects. Others experienced significant delivery delays, with items taking much longer than promised. There were also instances of incorrect items or shipments sent to the wrong address. Specific product concerns included thinner components or weak hinges.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting the helpfulness... See more

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality of doors,... See more

Staff

Clients share positive opinions on staff, particularly praising delivery drivers for their helpfulness and... See more

Service

Reviewers mention positive feedback about service, with many customers praising the promptness and excellence... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived on time and installed as described. The only reason I didn’t give it five stars is my interpretation of LVT meant the top surface had a vinyl/rubber type of quality but this was like ‘formic... See more

Company replied

Rated 4 out of 5 stars

Overall quite pleased with the doors, however the glazed door had some kind of lamination separation that need gluing down. The oak liner is much thinner than the liner taken out and therefore lots o... See more

Company replied

Rated 5 out of 5 stars

What a fabulous delivery driver Matty is! His communication beforehand was impressive and accurate and he arrived exactly at the time he gave me. He carried all of the heavy boxes of flooring into the... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Beautiful doors. I have completed all my house in the oak doors or glazed oak doors. Cannot fault Neil who delivered my doors today. Very helpful and polite and kept me updated of... See more

Company replied


Company details

  1. #219 of 245 best companies in Home improvement shop
  2. #106 of 123 best companies in DIY Store
  3. #48 of 58 best companies in Door shop
  4. #54 of 63 best companies in Door supplier
  5. #76 of 85 best companies in Flooring Shop

Contact info

4.1

Great

TrustScore 4 out of 5

37k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(36,829)

5,627 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

To start with you recommend 100mm…

To start with you recommend 100mm hinges, I would suggest 75mm would b better as the 100mm ones leave a very small amount of material on their back edge.
The doors themselves are ok although the "oak" is very pink and soft!
Ideally the top n bottom clippings need to be thicker to allow more height adjustment!
The worst thing is the packaging!
The protection around the edges of the doors was stuck to the doors, leaving a residue that has to be sanded off ( maybe the recent heat doesnt help?)
Also the plastic film on the glass is a nightmare to remove again perhaps due to the heat?
Hope this helps

2 July 2026
Rated 5 out of 5 stars

The door we ordered was delivered when…

The door we ordered was delivered when you said it would be and the driver was brilliant, kind, friendly and put the door in the place we asked him to.
It hasn't been fitted yet but I think once it is we will definitely be ordering some more

9 July 2026
Rated 5 out of 5 stars

7 Interior doors orders online.

I ordered 7 interior pine doors online, they all came when they should have and they were all well packaged and no damage from the transport thankfully. Good quality doors with solid cores and at a reasonable price. Very happy as was the customer and highly recommend Leader doors.

18 June 2026
Rated 5 out of 5 stars

Quailty doors

Good quailty doors. Reasonable priced and quick delivery.

8 July 2026
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

We are so pleased to hear you are happy with the quality of your doors, our reasonable pricing, and our quick delivery service. Thank you for your kind words!

Kind regards
Leader online customer support

Rated 5 out of 5 stars

Great products

Great products

8 July 2026
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

Thank you for the great review!

Kind regards
Leader online customer support

Rated 5 out of 5 stars

Good quality doors

Good quality doors. Very good service and prompt delivery.

8 July 2026
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

Thank you for your wonderful five-star review! We are so pleased to hear that you are happy with the quality of your doors and that you received very good service and prompt delivery.

Kind regards
Leader online customer support

Rated 5 out of 5 stars

Great value

Great value, excellent delivery service. Quality product.

8 July 2026
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

We are so happy to hear you found our product to be of great quality and value, and that you enjoyed our delivery service.

Kind regards
Leader online customer support

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good communication. Great product for the price.

8 July 2026
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

We are so pleased you found our delivery fast, our communication good, and our product great value for money. Thank you for your positive feedback!

Kind regards
Leader online customer support

Rated 5 out of 5 stars

Ease of ordering to begin updated…

Ease of ordering to begin updated regarding the delivery
Very good service

1 July 2026
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

We are so pleased to hear that you found the ordering process easy and that you were kept updated regarding your delivery. Thank you for your wonderful feedback on our service!

Kind regards
Leader online customer support

Rated 5 out of 5 stars

Bi-fold doors

Bi-fold doors
I bought a half glazed bi-fold door for my pantry from leader. I’m really pleased with it, it’s cute! The quality and price are spot on, it arrived quickly with no fuss. My experience has been so good, I will be buying another three reeded glass internal doors in the coming weeks

6 July 2026
Unprompted review
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

Thank you so much for your wonderful feedback! We are absolutely thrilled to hear how pleased you are with your half-glazed bi-fold door for your pantry. It's fantastic to know that you found the quality and price to be spot on and that its arrival was quick and fuss-free. We are especially delighted that your positive experience has led you to consider purchasing more doors from us in the coming weeks. We look forward to assisting you again!

Kind regards
Leader online customer support

Rated 5 out of 5 stars

Slight problem resolved v quickly

Slight problem resolved v quickly, efficiently and delivery drive, Neil, was absolutely spot on. Helpful, pleasant and informative- top marks all round 👍
Thank you, I will use you again .

22 July 2026
Unprompted review
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

We are so pleased to hear that the slight problem you experienced was resolved quickly and efficiently. It's wonderful to know that our delivery driver made such a positive impression. Thank you for your top marks and for your intention to use us again!

Kind regards
Leader online customer support

Rated 5 out of 5 stars

Very nice buitiful very quick delivery…

Very nice buitiful very quick delivery but only issue is when need customer service help they call you back 2/3 days later

8 July 2026
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

We appreciate your kind words about our product and quick delivery. We understand your concern regarding customer service response times and are actively working to improve this.

Kind regards
Leader online customer support

Rated 5 out of 5 stars

Happy with the door

Happy with the door, Just finished hanging and it looks great. Delivery good.

1 July 2026
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

We are so happy to hear you are pleased with your new door and that it looks great! We also appreciate your positive feedback regarding our delivery service.

Kind regards
Leader online customer support

Rated 4 out of 5 stars

Brilliant door

Brilliant door

1 July 2026
Leaderonline.com logo

Reply from Leaderonline.com

Good morning

Thank you for the great review, this is greatly appreciated.

Kind regards
Leader online customer support

Rated 5 out of 5 stars

excellent service and products top…

excellent service and products top quality speedy delivery. I can only give delivery drivers top marks. I have had 3 different drivers and they have all been superb.

8 July 2026
Leaderonline.com logo

Reply from Leaderonline.com

Good Morning

We are so pleased to hear that you've consistently received excellent service and top-quality products. It's wonderful to know that our delivery drivers have all been superb!

Kind regards
Leader online customer support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look