Absolutely brilliant they got intouch to let me know when my best favourite liquid was in stock. They are so fast at delivering and very professional no messing about. Totally legit company and excell... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Probably the best online Vape store I have dealt with. Amazing pricing and clearly tells you what is in stock and advises on useful deals and add ons for fantastic bundle deals. Plus you collect point... See more
Company replied
Making my order with vape club was easy using their website, its interface was simple and straightforward. The dispatch was rapid as was the delivery of securely packaged items. Everything arrived per... See more
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This was the first time I ordered from Vape Club. I chose Vape Club due to the variety and availability of the items I wanted to purchase. My first experience couldn't have gone any better, from initi... See more
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Company details
About Vape Club
Written by the company
Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.
We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!
Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.
Contact info
27 Greenhill Crescent, Watford, Hertfordshire, WD18 8YB, Greater London, United Kingdom
- 01923479992
- info@vapeclub.co.uk
- vapeclub.co.uk
Full Range Of Vape Refills
4.9
Excellent
54k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product was good
Product was good. Easy to order. Wasn’t delivered until Monday but that was royal mails fault. Overall good experience
23 October 2026
Reply from Vape Club
Hello ,
Thank you for taking the time to provide this feedback to us.
I am sorry to hear that you encountered this issue in the first place, but I’m glad this was able to be rectified.
Should you have any further problems, please do not hesitate to get in touch as soon as possible.
Kind Regards
Shanice.T
Brilliant service
Brilliant service, great customer service & products will only buy from these guys
24 October 2026
Reply from Vape Club
Hello Chrissy,
We are humbled by you choosing ourselves for your vaping needs, and appreciate you reviewing the service we provided on our Trustpilot page. It is wonderful to hear that we were able to live up to your expectations, and we will do our very best to continue this moving forward.
Once again, if you do have any questions for us, please do not hesitate to contact us.
Kind Regards
Shanice.T
My order was cheaper than my local shop…
My order was cheaper than my local shop and it arrived really quickly.
31 October 2026
Reply from Vape Club
Hey Sandra
We really appreciate you reviewing our service on our Trustpilot page. It is so nice to hear you were happy with the experience we were able to provide to you, and look forward to being able to continue to do this moving forward.
If you do have any concerns or questions that we are able to help with, please do not hesitate to contact us.
Kindest Regards
Shanice.T
Reply from Vape Club
Hello Mike,
Thank you so much for reviewing the experience you had with us on our Trustpilot page. You have mentioned exactly what we are trying to achieve as an online retailer, and will strive to continue to prove we are worthy of your custom!
If you need some help with anything else, and need to contact us, please feel free to get in touch.
All the best,
Shanice.T
Reply from Vape Club
Hey Shaun,
We really appreciate you reviewing our service on our Trustpilot page. It is so nice to hear you were happy with the experience we were able to provide to you, and look forward to being able to continue to do this moving forward.
If you do have any concerns or questions that we are able to help with, please do not hesitate to contact us.
Kindest Regards
Shanice.T
returning customer receives absolute…
returning customer receives absolute confirmation of supplier choice as the correct one. Well done Vape Club, not worth listing the positives, they just ticked EVERY box, again.
5 November 2026
Unprompted review
Reply from Vape Club
Hello there,
We are humbled by you choosing ourselves for your vaping needs, and appreciate you reviewing the service we provided on our Trustpilot page. It is wonderful to hear that we were able to live up to your expectations, and we will do our very best to continue this moving forward.
Once again, if you do have any questions for us, please do not hesitate to contact us.
Kind Regards
Shanice.T
Reply from Vape Club
Hey there,
We really appreciate you reviewing our service on our Trustpilot page. It is so nice to hear you were happy with the experience we were able to provide to you, and look forward to being able to continue to do this moving forward.
If you do have any concerns or questions that we are able to help with, please do not hesitate to contact us.
Kindest Regards
Shanice.T
Reply from Vape Club
Hey there,
We really appreciate you reviewing our service on our Trustpilot page. It is so nice to hear you were happy with the experience we were able to provide to you, and look forward to being able to continue to do this moving forward.
If you do have any concerns or questions that we are able to help with, please do not hesitate to contact us.
Kindest Regards
Shanice.T
Very easy to order with quick…
Very easy to order with quick confirmation. Next day delivery. Item as described and works fine.
30 October 2026
Reply from Vape Club
Hey there,
Thank you so much for taking the time from your day to review the service we have provided to you, on our Trustpilot page. Our aim is to offer the best service in the country to our patrons, and this is only made possible with customers like yourself.
We truly appreciate your continued custom, and look forward to assisting you in the future.
Kindest Regards
Shanice.T
Highly recommended
Highly recommended, cheaper than my local and high street shops and with fast free tracked delivery
30 October 2026
Reply from Vape Club
Hello there,
We are humbled by you choosing ourselves for your vaping needs, and appreciate you reviewing the service we provided on our Trustpilot page. It is wonderful to hear that we were able to live up to your expectations, and we will do our very best to continue this moving forward.
Once again, if you do have any questions for us, please do not hesitate to contact us.
Kind Regards
Shanice.T
Brilliant Service From Szymon & Emily
Brilliant Service From Szymon & Emily! Super Fast Delivery! Best Price Ive Found! 5* All The Way👍😁👍
3 November 2026
Unprompted review
Reply from Vape Club
Hi there,
We are so thrilled to hear you were happy with the service you received, and thank you for reviewing this on our Trustpilot page. We really appreciate your kind words, and we will do everything we can to ensure this continues moving forward.
Should you run into any problems that require our attention, please do get in touch as soon as you are able, so we can assist.
Kind Regards
Shanice.T
Highly recommend
I have been ordering from the guys for a long time and never had any issues. I would highly recommend them.
30 October 2026
Reply from Vape Club
Hello there,
We are humbled by you choosing ourselves for your vaping needs, and appreciate you reviewing the service we provided on our Trustpilot page. It is wonderful to hear that we were able to live up to your expectations, and we will do our very best to continue this moving forward.
Once again, if you do have any questions for us, please do not hesitate to contact us.
Kind Regards
Shanice.T
Reply from Vape Club
Hey there,
We really appreciate you reviewing our service on our Trustpilot page. It is so nice to hear you were happy with the experience we were able to provide to you, and look forward to being able to continue to do this moving forward.
If you do have any concerns or questions that we are able to help with, please do not hesitate to contact us.
Kindest Regards
Shanice.T
Brilliant website
Brilliant website. Ordered from here very often. Just lately the prefilled pods weren't lasting as long as burning taste and smell half way down.
05/11/26
Emailed vape club and explanation was given from the regarding the pods. Very happy with the service and the explanation.
1 November 2026
Unprompted review
Reply from Vape Club
Hi there Dawn,
Thank you so much for leaving us a review, as this really does help us improve our overall service for all of our customers.
We are so sorry to hear that you have had this issue with your pods, this is not the experience that we wish for any of our customers to have.
However, I am happy to see that we could get this matter resolved swiftly and to your liking! We're vapers ourselves and can understand how frustrating it is when an item does not work as it should.
If you require any further assistance or help in the future please do get in touch - we're here to help.
Kind Regards,
Shanice.T
Recommend 10000%
Been ordering for years! Super-fast delivery, very convenient service, and occasionally even free gifts. 1000% recommend!
29 October 2026
Reply from Vape Club
Hi there,
We are so thrilled to hear you were happy with the service you received, and thank you for reviewing this on our Trustpilot page. We really appreciate your kind words, and we will do everything we can to ensure this continues moving forward.
Should you run into any problems that require our attention, please do get in touch as soon as you are able, so we can assist.
Kind Regards
Shanice.T
I had two issues I needed help with and…
I had two issues I needed help with and my issues were dealt with very quickly and with hardly any hassle I have experienced with other companies. Extremely happy with the customer service. 👍🏻
4 November 2026
Unprompted review
Reply from Vape Club
Hello there,
Thanks for finding the time to review our service on Trustpilot. We understand our customers are busy people, so it is really lovely to hear that we were able to meet the high expectations that you had for us.
If you do find yourself in a position where you need some help with your order, do feel free to get in touch with us as soon as possible.
All the best,
Shanice.T
Excellent customer service from the…
Excellent customer service from the agent I spoke with. Would 100% recommend.
4 November 2026
Unprompted review
Reply from Vape Club
Hi there,
Thank you so much for reviewing the experience you had with us on our Trustpilot page. You have mentioned exactly what we are trying to achieve as an online retailer, and will strive to continue to prove we are worthy of your custom!
If you need some help with anything else, and need to contact us, please feel free to get in touch.
All the best,
Shanice.T
Prompt detivery
30 October 2026
Reply from Vape Club
Hey there,
We really appreciate you reviewing our service on our Trustpilot page. It is so nice to hear you were happy with the experience we were able to provide to you, and look forward to being able to continue to do this moving forward.
If you do have any concerns or questions that we are able to help with, please do not hesitate to contact us.
Kindest Regards
Shanice.T
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