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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting its speed and reliability. Consumers appreciate the wide selection of products available and consider the prices to be competitive and fair. People also express satisfaction with the quality of the products and the overall service provided. Many reviewers mention positive interactions with customer service, noting the prompt and helpful responses they received. The ease of ordering and the attractive online shop are also frequently mentioned as positive aspects of the experience.

Based on these reviews

Rated 5 out of 5 stars

Highly recommend! Fab selection. Very fair pricing. Easy process! Eric in Customer Serive could not have been more helpful today. Thanks a million for your help. Absolutely amazing service. Will order... See more

Company replied

Rated 5 out of 5 stars

Full disclaimer: review has been edited due to the liquid being from the manufacturer. Always use Vape Club with no problems, lately though I've noticed that the amount of liquid in the short fill... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service, brilliant price for high quality vapes and delivered next day by paying only £2.50 by DPD. There's so many flavours to chose from I was overwhelmed, can't fault this company, highly... See more

Company replied

Rated 5 out of 5 stars
Verified

Vape club is amazing. Their online shop is colourful and attractive. Plentiful choice of products. Prices excellent and easy for me, next day delivery. It's always a pleasure shopping here when I need... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been a customer of vape club for a few years now & I don't have a single complaint. Every order has been fulfilled & delivered the next day & I've never had a problem with any of my orders. They'... See more

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Rated 5 out of 5 stars
Verified

Definitely use from now on customer service is first class and delivery as promised next day even to Northern Ireland. Product packaging is very good safe and secure. Thank you Vape club for a first c... See more

Company replied

Rated 5 out of 5 stars
Redirected

always deliver on time, always certified quality, really competitive prices and good deals. Never had any issues. Till yesterday my vape suddenly stopped charging, i emailed the team and lovely Sian e... See more

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Rated 5 out of 5 stars
Verified

I ordered the Aspire Zelos 3 Vape kit and it was delivered within 24 hours, so cannot fault the customer service. I’ve owned a Zelos 3 kit for a number of years and it’s perfect for my needs. I deci... See more

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Rated 3 out of 5 stars
Verified

Delivery is good, but product works out more expensive than the Moja pods I was using before, plus I get Rewards using them which makes them even more inexpensive. The product quality is good, but unf... See more

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Rated 5 out of 5 stars
Verified

I'm away from home and needed a top up of products to be delivered to a family members address. A quick phone call to the vape club customer service number and I was walked through how to change deliv... See more

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Rated 5 out of 5 stars
Verified

They are simply amazing since the day they opened. Excellent knowledge in vaping, coils, juices, accuracy in all the information and amazing customer services. Vape club was is and will be the top. Th... See more

Company replied

Rated 5 out of 5 stars
Verified

Love Vape Club!!! Always have products I want at a very good price. Ordering process so easy to use & delivery unbelievably fast, definitely recommend, thanks Vape Club! 😊

Company replied

Rated 5 out of 5 stars

These guys obviously don't need my review but I thought I would add to their ever growing list of excellent feedback. Been using them for a number of years, absolutely brilliant prices and always alwa... See more

Company replied

Rated 5 out of 5 stars
Verified

From the initial phone call to placing my order and collection. I was listened to and heard, as a nominal purchaser, I was made to feel valued, which is very rare in this day and age. Having worked i... See more

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Rated 5 out of 5 stars

Absolutely brilliant service. Only ordered yesterday afternoon (quite late) and the order arrived to me at lunchtime today. Will definitely be using this company again. Brilliant prices. Paid £7.4... See more

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Rated 5 out of 5 stars

Great online shop with countless products and plenty of offers. The deliveries are super quick, often next day. They offer reward points for extra savings,

Company replied

Rated 5 out of 5 stars
Verified

They shipped my order within a couple of hours of receiving it and most importantly, they don't use Evri as their courier. Your package actually arrives when it says it will, which in this case was ne... See more

Company replied

Rated 5 out of 5 stars
Verified

I always buy my vaping things from them as the delivery is ever so fast. Their customer service is also brilliant. In the past I had several problems but these are normally sorted fairly quickly. I... See more

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Rated 5 out of 5 stars
Verified

I no longer shop anywhere else for vape stuffs. And if there is an issue, a nice normal person will ring you and arrange alternatives. Just a very pleasant shopping experience, with some bargains too,... See more

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Rated 5 out of 5 stars
Verified

Ive been using Vape Club for a few years and have always found their products, service and delivery excellent. I had a small problem with a package during the summer which was delivered empty. I conta... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my first order from Vape Club. I am very specific with my requirements and not only was my product stocked but at a great price. Delivery was next day so very happy customer and would definit... See more

Company replied

Rated 5 out of 5 stars
Verified

Fabulous service as usual. Always been next day delivery For the first time ever an item had ‘gone out of stock’. The team phoned and confirmed that they would send the order in 2 parts.

Company replied

Rated 5 out of 5 stars
Verified

Did a test order of one LostMary 6k vape refill and it arrived the next day. My wife ordered six more and we are very pleased. Highly competitive prices and shipping was very reasonable. Good loyalty... See more

Company replied

Rated 5 out of 5 stars
Verified

Vape club is amazing. The online shop is nice and colourful and attractive. There is plenty of choice in products for customers. The pricing is excellent and fair. It's easy for me to order and the de... See more

Company replied

Rated 5 out of 5 stars
Verified

My son recommended lost Mary , I love it , I gave up with vapes before because I couldn’t cope with the technique of normal vapes, this is just plug and play so easy, A star from me

Company replied

Rated 5 out of 5 stars
Verified

A first class company who were recommended to me by a friend. They answered a question i had straight away on their help page. Found what l was looking for and it promptly arrived the next day! Very i... See more

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Rated 5 out of 5 stars
Verified

Good genuine product, Feoba vape and refills. Fast next morning delivery great if your day off or at home. Good prices i'll be coming back.

Company replied

Rated 5 out of 5 stars

Ow here is a great site for consumer help with a phone call but the quality of the goods is great especially the quality of their coils giving good flavour and an extended life of the coils. Over t... See more

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Rated 5 out of 5 stars
Verified

Had a small problem with the order from my end. Customer service really good and went that extra mile to sort it out. Email replies within minutes not the usual hours or days that has become the norma... See more

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Rated 5 out of 5 stars

Best in the business. Great selection of keenly priced products. Orders dispatched quickly and first class customer service. I'd wholly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Unbelievably quick postage. Fair prices. Consistent service. Reliable. Quality products. Easy to navigate website. Really helpful. Nothing to fault. No need to go anywhere else.

Company replied

Rated 5 out of 5 stars
Verified

fast delivery, just the vape i was looking for been looking for ages but couldnt find the exact taste as the throw aways, but found it now thanks vape club

Company replied

Rated 5 out of 5 stars

Love this juice been ordering from these guys for a while now and service is amazing. They send everything out straight away. I ordered yesterday (Sunday) and my delivery arrived the next day! One of... See more

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Rated 5 out of 5 stars
Verified

Wide selection of vape harware and liquids. Easy to use site and good customer relations if help is needed. Prompt delivery of goods, nothing negative to report

Company replied

Rated 5 out of 5 stars
Verified

Brilliant offer on my vape refills. Delivery was quick, will continue to use these guys over other vape sites as it works out cheaper.

Company replied

Rated 5 out of 5 stars
Verified

Absolutely brilliant such speedy delivery, know I can order and it'll arrive so quickly. Great prices discounts if you buy more and the delivery is free 5star rating

Company replied

Rated 5 out of 5 stars
Verified

Outstanding service. Great selection of vape flavours and delivery is next level. Delighted to use vape club and can’t recommend enough.

Company replied

Rated 5 out of 5 stars
Verified

Ordered 2 trine batteries came next day one of the batteries was dead no good so I contacted them sent a new one out straight away very good

Company replied

Rated 5 out of 5 stars
Verified

Great range of quality products at great prices. Super fast delivery. Knowledgeable and pleasant people at the end of the phone to help with any queries. What more could we need.

Company replied

Rated 5 out of 5 stars
Verified

Very happy with my experience with Vape Club, great prices, extremely fast delivery and good rewards system. I've recommended them to friends who vape and they're happy to.

Company replied

Rated 5 out of 5 stars

Best eLiquid site around, been a customer for years, have a massive range catering for everyone, and the delivery is really very good ...thoroughly recommend this business!

Company replied

Rated 5 out of 5 stars

Brilliant company with Brilliant products and a great range fast delivery will continue to shop here it's my go to place

Company replied

Rated 5 out of 5 stars
Verified

Love vapeclub. They have a wide range of eliquids , quality liquids , all in one place. Dispatch and delivery is super speedy.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order online, prompt service. Arrived on time. So one Very happy customer. Keep up the good work. Mr. A McCallum.

Company replied

Rated 5 out of 5 stars

I had an issue with a new vape I purchased. Went onto live chat and the issue was resolved very quickly and they replaced it straight away! I big thank you to Joseph for your help! I have used Vape... See more

Company replied

Rated 5 out of 5 stars
Verified

Order from these guys several times. Super fast delivery times and great products. Will definitely continue to use!

Company replied

Rated 5 out of 5 stars
Verified

Quick and easy ordering system, delivery was on time and updated with delivery time the next day.fast service have recommended to friends and family.

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service, I had run out of everything and so happy to receive next day and it was Sunday!

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate and search for the required product on the website. Discounts on multi buys. Fast, next day postage. All in all, good all round service. Thanks.

Company replied

Rated 5 out of 5 stars
Verified

Got my order quickly perfectly packed and a present in amazing service

Company replied

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Company details

  1. #3 of 130 best companies in Electronic cigarette store
  2. #3 of 49 best companies in Battery shop
  3. #3 of 130 best companies in Vaporiser shop

About Vape Club

Written by the company

Welcome to Vape Club. Established in 2012, we are the UK's largest online vape store offering the widest range of e-liquid and vape kits online. Discover over 5,000 e-liquids in every flavour, nicotine strength and VG/PG concentration. If you’re looking for hardware, we stock the latest and best refillable and prefilled kits, including big puff vapes. This is alongside replacement pods, coils and refills for every kit we offer.

We provide an unrivalled service to our customers, seven days a week. Place your order before 9PM on weekdays and 6PM on weekends for same-day dispatch. Spend over £20 and you’ll get free, tracked next-day UK delivery!

Our mission is to provide you with the best selection of authentic vape products at the best possible prices, with the highest level of customer service. You can reach our Customer Service team Monday through Sunday via telephone or live chat for immediate assistance, there’s also email support available too.


Contact info

Promotion box for Vape Club

Full Range Of Vape Refills

Discover refills for the newest and best-selling prefilled vapes.

4.9

Excellent

TrustScore 5 out of 5

45K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Always buy from Vape Club

Always buy from Vape Club, they generally have the best prices but the one thing that really stands out, is the quickness of order process to dispatch and delivery! I always get my orders the next day, even if ordered on a Sunday!

12 October 2025
Rated 5 out of 5 stars
Verified

5 stars for Vape Club

Despite having issues with my initial purchase (the Elfbar 4 in 1 Ultra50k) due to a faulty refill pods that leaked, Rob from Vape Club was very helpful, initially replacing the leaky refill pod and then replacing the entire kit as the leak had affected the device itself. Rob was super friendly, very quick to resolve my issues both times and was polite in both of our Live Chat interactions. My initial order and the replacements that he sent me all arrived the day after ordering/chatting and seemed to be packaged safely. Though I have since decided that I will not be continuing to use the Elfbar as I am now having issues with the switch that changes it from one flavour to another and has to be set to the middle to replace the refills, I would definitely give Vape Club 5 stars for customer service, ease of use of the website/ordering and prompt Live Chat facility. Thank you Rob, and thank you Vape Club for making my first foray into the world of vapes a pleasant one...!!

2 October 2025
Rated 5 out of 5 stars
Verified

No.1 Vape Shop

First class service as always wouldn’t use anyone else 👏👏👏👏👏

24 October 2025
Vape Club logo

Reply from Vape Club

Hi Jason,

Well, from all the team here at Vape Club, thank you for being a great customer and for your positive review; it is very much appreciated!

See you again soon!

All the best

Mo

Rated 5 out of 5 stars
Verified

Great service arrived in less than 24…

Great service arrived in less than 24 hours will definitely buy again

24 October 2025
Vape Club logo

Reply from Vape Club

Hey Jean,

We would like to thank you for taking the time to leave such a thoughtful review of our service. This is very much appreciated as is your loyal custom!

Please do let us know if there is any way we can further assist - we're always happy to help.

Kind Regards

Mo

Rated 5 out of 5 stars
Verified

I have been using vape club for a few…

I have been using vape club for a few years now and have always been impressed with the service, I have been known to place an order at 9.30pm and it arrive following day by midday. Well priced efficient and would recommend to anyone 5star

24 October 2025
Vape Club logo

Reply from Vape Club

Hi Andrew,

I'm thrilled you enjoyed the service you received, thank you for your feedback!

Our lives are made easy by having awesome customers like yourself. I'm glad we could be of assistance and as always we shall strive to continue to offer the best service possible.

If we can ever be of any assistance, you know where to find us!

Many thanks

Mo

Rated 5 out of 5 stars
Verified

Top tier service,would recommend to…

Top tier service,would recommend to anyone.

23 October 2025
Vape Club logo

Reply from Vape Club

Hey Shanti,

Thank you for your lovely words!

VapeClub is based on this very principle, to offer the best customer experience online - I am thrilled you are satisfied with the service you have received.

Happy vaping! And if you should require any further assistance please do get in touch.

Kind Regards

Mo

Rated 5 out of 5 stars
Verified

Fast easy service just the job

Fast easy service just the job

23 October 2025
Vape Club logo

Reply from Vape Club

Hi there,

Thank you for taking time out of your day to leave us a review.

We appreciate your kind words and shall strive to continue to prove our service in hopes we can continue to meet high standards!

If you ever have any questions or queries please do not hesitate to get in touch - we're here to help!

Kind Regards,

Mo

Rated 5 out of 5 stars
Verified

Quick and easy transaction

Quick and easy transaction. Plenty of offers and availability on the site. This has been my 3rd purchase and will continue as a customer. Many thanks!

24 October 2025
Vape Club logo

Reply from Vape Club

Hi Ela,

Thank you for taking time out of your day to leave our Trustpilot with such a lovely review.

We're thrilled you were happy with the service you have received and look forward to you visiting again in the future!

All the best

Mo

Rated 5 out of 5 stars
Verified

Impressed

Good prices. Plenty of choice.
Very impressed with the free next day Saturday delivery service. I would definitely recommend this company.

24 October 2025
Vape Club logo

Reply from Vape Club

Hi Peter,

We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!

Thank you so much for letting us know how we're doing, it's genuinely appreciated!

Kind Regards

Marissa

Rated 5 out of 5 stars
Verified

Vape liquid

The only place I will buy from. Fast delivery. Fantastic company.

24 October 2025
Vape Club logo

Reply from Vape Club

Hi Maria,

Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!

Thanks for your custom and for your time. Hopefully, we'll see you again soon!

Kind Regards

Marissa

Rated 5 out of 5 stars
Verified

Been a customer for years and they…

Been a customer for years and they always deliver the goods super quick and are equally quick to resolve any issues

30 July 2025
Vape Club logo

Reply from Vape Club

Hi Tom,

We’re vapers ourselves so we know how important it is to get your orders out to you as quickly as possible.

Thank you for giving us a great review, it is much appreciated!

Kind Regards

Marissa

Rated 5 out of 5 stars
Verified

Fast delivery,great price and choice

First time I've used vape club, very impressed. Delivered next day and the choice is vast. Will be a regular customer from now on, the special offers mean better value for money than supermarkets and my local vape shop. Five stars.

24 October 2025
Vape Club logo

Reply from Vape Club

Hi Beverley,

We are very happy we got your order to you promptly; it's one of the things we think can make or break an online shopping experience, so we try our best to get this right!

Thank you so much for letting us know how we're doing, it's genuinely appreciated!

We look forward to assisting you again in the future.

Kind Regards

Marissa

Rated 5 out of 5 stars
Verified

So easy and so quick

So easy to use the website and so quick

24 October 2025
Vape Club logo

Reply from Vape Club

Hi Lisa,

I'm thrilled your order arrived in a timely fashion, we're vapers ourselves and understand all goods need to be dispatched in a timely and efficient manner.

We look forward to assisting you in the future.

Kind Regards

Marissa

Rated 5 out of 5 stars
Verified
Vape Club logo

Reply from Vape Club

Hi Joanne,

Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!

Thanks for your custom and for your time. Hopefully, we'll see you again soon!

Kind Regards

Marissa

Rated 5 out of 5 stars
Verified

Really Excellent

Excellent, competitive pricing, helpful and professional staff on the phone sorting out the mistake I made in ordering, and the oils were with me within 48hrs, I will be using again

24 October 2025
Vape Club logo

Reply from Vape Club

Hi Chris,

Thank you for your lovely words!

VapeClub is based on this very principle, to offer the best customer experience online and by phone - I am thrilled you are satisfied with the service you have received.

Happy vaping! And if you should require any further assistance please do get in touch.

Kind Regards

Marissa

Rated 5 out of 5 stars
Verified

Brilliant company and very quick service

Brilliant company and very quick service

24 October 2025
Vape Club logo

Reply from Vape Club

Hi Sam,

Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!

Thanks for your custom and for your time. Hopefully, we'll see you again soon!

Kind Regards

Marissa

Rated 5 out of 5 stars
Verified

Easy to use and very quick delivery

Easy to use and very quick delivery

24 October 2025
Vape Club logo

Reply from Vape Club

Hi Susan,

We’re vapers ourselves so we know how important it is to get your orders out to you as quickly as possible.

Thank you for giving us a great review, it is much appreciated!

Kind Regards

Marissa

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