Lusha Reviews 

I contacted Lusha after discovering that my private mobile number was being used for B2B marketing calls. Lusha confirmed that they had my personal number and that it came from L.S. Mobile Apps Holdings Ltd.

What concerns me most is that Lusha had connected my private number to my professional profile, including my name, LinkedIn and employer, but despite asking repeatedly, they would not explain how or on what basis this connection was made.

They agreed to delete my data and suppress it, but failed to provide a satisfactory explanation of how my private and professional identities were linked in the first place.

Very concerning approach to personal data and transparency.

Very disappointed with Lusha. I had over 200 accumulated credits, but after cancelling my subscription, these were reduced to just 40 without this being made clear beforehand.
For South African customers, the subscription is already expensive due to the dollar-to-rand exchange rate, so simply losing credits that you've paid for is extremely frustrating.
I’ve contacted both support and sales, but responses are slow and no reasonable solution has been offered. Overall, a very disappointing customer experience.

I am deeply disappointed with Lusha’s billing practices and customer service.
On July 21, 2026, my personal credit card was charged over $400 for an auto-renewal subscription. This account was tied to my former employer’s company email. I left that company last year, no longer have access to the email, and have NOT used Lusha's service at all.
I reached out to Lusha Customer Support on the very same day (July 21) requesting an immediate cancellation and refund. They replied offering alternative solutions (like transferring credits), which I explicitly declined because I no longer work at that company.
Since I requested a full refund, Lusha customer support has completely IGNORED my follow-up emails and stopped responding altogether.
Charging a personal card for an unused account and then ignoring customer requests for a refund is completely unacceptable. I demand an immediate full refund for this unauthorized charge.

scam all the way, stole my card details and blocked me from closing my account ..ACCC is investigating and a police resort has started

I am not a Lusha customer — my data was scraped/added to their database without my consent. On 29 April I sent a formal GDPR request to access and delete my data. I got only a generic auto-reply, no substance. Two months later, still no confirmation of deletion, and on 25 June I was contacted by a third party who got my details from Lusha — proof they kept processing my data well past the legal deadline.
If your company uses Lusha, be aware you're exposing yourselves to reputational risk. People whose data was scraped without consent are increasingly filing complaints, and non-compliant vendors reflect poorly on the businesses that use them.

I have never signed up to them or even heard of them but they have listed my name and number as an electrical equipment supplier and I have had a dozen unsolicited calls from companies who have presumably paid for this misinformation (I am barley qualified to change a light bulb)

Awful company, that do not respond to emails or account requests. Completely ignored when ask to consider requests, no allowance or negotiation with account and only interested in securing a new fee for the year. Be very careful, and tread carefully as other reviewers have said.

Will not renew and looking for a new provider.

Lusha is the typical example of a „spam factory“.
- To their customers, they are claiming that they are „fully GDPR compliant“, which is complete nonsense.
- They are obtaining their data through some dark backwater online channels. There is a presumption that individuals have agreed to their data being used, which is untrue.
- When individuals ask for their data to be removed, Lusha does not action these requests. Instead, they are directing people to „opt-out links“ of different sub-providers (which do not work).

I continue to receive unsolicited sales calls from companies who state they have received my number from Lusha, despite the fact my (personal) telephone number is registered with the TPS. When this happens, I collect all details of the caller and then explain that they are in breach of local legislation by using the information obtained from Lusha.

When based in the UK, my recommendation is to:
- report every unsolicited sales call to 7726
- report every call & email received to the ICO.

My number is personal and yet - you somehow manage to list it on your website for people to call and sell my details. Reporting to ICO what a disgrace!

They take your unused credits that you paid for :)

Despite multiple requests the are still illegally selling my contact details to their customers. How can a company as immoral as this operate in the uk legally? UK companies using this service do so knowing the data they receive was obtained through illegal means.

My details are listed on Lusha's database despite me not having any connection to the business associated with my name and number, i've contacted Lusha 9 months ago and they confirmed via email that my details have been removed, despite this i'm still getting weekly calls from sales teams using Lusha's database

I am a Jeweller!
I have been having several calls recently from people trying to get ahold of someone with a similar name to mine about an IT job and selling IT services. They all got my number from Lusha. Not a verified service. Scammers and fraud.

This company harvests data obtained illegally through data leaks and then sells it to other companies. Fair warning to ANY organisation if you call me on my personal number that you have obtained from this awful service then you WILL get some rather choice language and hung up on. You will be remembered as someone who had intruded on my personal time on a number obtained illegally and I will most likely never consider you for any professional sales Or engagement. DO NOT USE LUSHA all you will do is severely upset the people You are trying to court as a customer.

Lusha Customer here - DO NOT PAY THEM FOR DATA.

Highest inaccuracy and bounce rates out of all providers I've used (cognism, apollo, clay, hunter.io) around 17-40% bounces or risky emails.

Also doesn't seem to adhere to GDPR - plenty of prospects questioning how we've got their personal cell (no work cell listed, or mobile listed as work cell).

Lusha also will periodically rate limit our accounts - they claim "unlimited manual emails and phone reveals via extension". However we've been blocked from revealing phone numbers less than halfway through the month - support gave no advice other than to "Wait for the next month reset" - hence we are in the market for a new provider.

I wouldn't go for Lusha, regardless of use case.

Worst company I've had the displeasure in dealing with. They have the wrong number but will not change the details, I don't even work for company the sales people are trying to contact. Cold calling at its worst!!!!

Many companies are calling me to my private number to try to make business with the company I work for. When I ask them how did they get my number... they got it form Lusha.com.
Well, I haven't sent my data to Lucha, I haven't Authorized Lucha to collect and save my private (nor professional) phone number.

WHAT A TOTAL SCAM...I HOPE SOMEONE LOCATES THE CEO AND THEIR TEAM OF FRAUDSTERS AND GIVES THEM A WAKE-UP CALL...THIS SYSTEM IS STRUCTURED TO DRAIN YOUR MONEY WITHOUT PROVIDING ANYTHING IN EXCHANGE. I JUST PURCHASED 600 CREDITS FOR A DATA SET...IT CONVERTED THEM AND THEN INFORMED ME THAT I MUST SPEND AN ADDITIONAL 600 CREDITS TO DOWNLOAD THEM.....

The worst customer support I have ever experienced. I raised an enquiry to change an email login over a month ago and keep being asked the same questions over and over again for information I have already given. They take a week in between each reply which is them repeating what they have already asked...

Lusha is selling personal phone numbers and emails without consent. My details were harvested from someone else’s phone via a contact-merging app, passed to a third party (LS Mobile Apps Holdings), then sold to Lusha and distributed to their customers for marketing. I never provided my data, never consented, and had no relationship with any of these companies.

They claim “legitimate interest” to justify commercial resale of contact details obtained indirectly from other people’s address books. This is extremely intrusive and results in unsolicited calls and outreach from random companies.

Avoid. This is data harvesting and resale without consent.