Diane

Delivery instructions followed! I live in a remote area and most delivery drivers can’t find me so they leave it at a random house nearby!

Staff not very friendly and don’t seem that interested in delivering a good level of service. Room was fine. Clean… though the coffee cup (used) was still there even though the housekeeping and been. The bar area can be very busy, and during happy hour Only two staff…. They couldn’t cope. So long waits to get served. If you want a large glass of wine - forget it - They don’t appear to have large glasses. Food was tasty enough. The bed was okay, but pillows are lumpy (staying with a group and they all agreed - not just me!). I would book a premier inn next time.

Decided to drive to the flagship store @ Teesside Retail Park - even though Gateshead was closer. So glad I did. I was after accessories & the selection was vast! I quickly located lots of items. They wrapped them with care. We couldn’t carry them all out to the car at once. So we proceeded to take what we could and pop back for the rest. 2 members of staff … Julie & Meg scooped up the remainder of our purchases and delivered them to our car for us. Above and beyond. See you guys again soon!

Both parcels delivered to the incorrect address. Paid for next day delivery as the order was time critical. Wasn’t delivered next day.

Fantastic quality. Quick delivery

Prompt delivery & great price.

Fantastic quality. Looks amazing. Good value too.

Quality of furniture is fantastic & great price too. Great communication regarding delivery etc.

Polite, courteous & great communication

Ordered pair of joggers for my husband. Selected Xl as suggested by Superdry size chart. OMG they’re huge!! Like XXL huge. Now got to find a returns locker. Not easy to return. Have bought alternative elsewhere.

My car had to be recovered in by the AA for a new tyre. They didn’t have one available in stock but got me one the same day. Offered me a drink whilst I waited for a Taxi to work. No fuss. No hassle - and a reasonable price too.

The product may be good - but my experience was appalling. Delivery date chosen at point of order. Chose a weekend as we work and someone has to sign for goods. No delivery. Enquired via email (you can only contact via email or chat) asking for redelivery the next Saturday. Email on the Thursday advising goods out for delivery. Contacted via online chat. Promised delivery the next weekend. Again they tried to deliver on a weekday - the email said not weekend slots available! At this point they’d already taken the money from my account!!

I emailed again explaining the history and told them I would be cancelling my order and request a refund if it wasn’t delivered this weekend. Low and behold they delivered it (but I’d been told there were no slots avail earlier in the week??). Considering I’d spent over £1000 with them the customer service is appalling.

Very easy to use website. The bird table was great value for money and looks great. Good quality. I like the extended feet for added stability in stronger winds. The birds are definitely happy with their new feeder! I have bought a 3 piece set (from elsewhere) of additional bird feeder stations (mesh dishes not hangers) which are on brackets and fixed them to the post for additional feeding stations. Maybe it would be a good idea to offer these products? Also cleaning sprays etc ... would have saved me visiting 3 other sites. But would definitely recommend.

No pressure to buy at all. Love the no commission/ no salespeople approach. Went twice to make sure it was definitely the sofa for us. Barry looked after us and was fantastic. He answered all of our questions with ease - clearly knows his products. He helped us make decisions regarding various options available to us. We didn’t want credit and he didn’t push us on it. Was also good to see the store manager fluffing all the sofas up & being on the floor not sat in an office somewhere! This is the 2nd time we’ve bought from Sofology. It won’t be the last! Barry - 10/10.

Extremely competitive. Easy app to upload readings. Straightforward bills. Easy to contact via phone or email. Best energy supplier I've ever used.