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Superdry Reviews 

316,918
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 13,816 reviews, reviewers had a great experience with this company. Consumers frequently praise the friendly and helpful local store staff, alongside the fantastic quality and everyday comfort of the clothing. Shoppers also find the online ordering platform wonderfully straightforward, and many people are genuinely delighted by how quickly their packages arrive home. Buyers often highlight that finding what they need online is a breeze. Though some shoppers noted that clothing sizing can be rather inconsistent or tend to run quite small across various items. A few other people also felt that delivery could sometimes face delays or that packages occasionally arrived with security tags attached.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and stylish designs... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the materials and... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many consumers praise the fast and efficient... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. While many... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and polite across various locations. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ultimately I got what I want at the price I was willing to pay. Ordering was easy and delivery was reasonably quick. Sizing is often tricky with Superdry - sometimes I'm a small, sometimes I'm a mediu... See more

Company replied

Rated 4 out of 5 stars

I ordered a jacket for an upcoming holiday. The ordering process was very straightforward and I received the item within a few days. Unfortunately it wasn't long enough in the body for my height which... See more

Company replied

Rated 4 out of 5 stars

Excellent chino shorts with consistent waist fit relative to long chinos recently bought from Superdry. I come here for the vivid colours that are astonishing hard to find in smart clothes. The blu... See more

Company replied

Rated 4 out of 5 stars

The free delivery was great and my t-shirt arrived on time if a little creased. The t-shirt was of good quality and very soft material, however it was a lighter green than advertised. It was a generou... See more

Company replied


Company details

  1. #419 of 590 best companies in Clothing Shop
  2. #184 of 231 best companies in Men's clothes shop
  3. #26 of 34 best companies in Outerwear Shop
  4. #45 of 68 best companies in Streetwear store
  5. #175 of 249 best companies in Ladies' clothes shop

About Superdry

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info


4.1

Great

TrustScore 4 out of 5

317k reviews

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4.1

All reviews

(316,918)

13,033 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The shorts are a great fit

The shorts are a great fit, well made and a really vibrant green colour which is fun and stands out. I appreciated the extra coverage at the back and they were comfortable worn for a whole day. The delivery was also quick and efficient.

26 August 2026
Rated 1 out of 5 stars

Very disappointed …

I recognise I missed the 14 day window for a refund . Considering I simply wanted the exact same item, which is still available, in a smaller size, it would be good customer service to accommodate

6 July 2026
Rated 1 out of 5 stars

A total joke.

This company is a total joke.in the sale a knickers i wanted was 21 euro.how do they expect u to pay that.well out of reach for me.i go to marks and spencer and get brauitful knickers for 6 euro.will not use them again.i would give no star if i could.i have unscribed from them.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

No interest in customer service…

No interest in customer service whatsoever. Has echoes of the way Jack Wills went down the pan a few years ago...

Terrible website with glitches right left and centre, offers designed to look good and then catch you out at the checkout, hidden costs that appear at the last minute and stock that disappears the moment you reach checkout. I've spent over an hour trying to place an order and given up.

When you do contact customer services you get an AI response designed to fob you off with no solution or way to reach a human.

Very disappointing after being a customer for the last ~20 years, but the steady decline has been clear for a while now.

5 September 2026
Unprompted review
Rated 3 out of 5 stars

ordered L size

ordered L size , neck & sleeve perfect but body way too tight so returned. So then ordered XL ( never been XL in my life ), body perfect but neck & sleeves too big , so returned. Given 3 stars just because easy to return .

28 August 2026

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