OVO Reviews 

Prompt reply and action

The company is not transparent on their charge. Still can't understand how i got the ridiculous bill for just 1 adult and an 8 years old even when we are hardly home.

well even though it took ages to get through I was treated so well and times taken to sort out my problem. Both advisors I spoke to were just lovely. Nokuthula and Meg especially helped me so much and it was a very good outcome for me because of these ladies.

Extremely poor service from OVO Energy! I moved out of my property in August 2025, reported my move and closed my account. Yet, more than a year later, they are still emailing me and demanding payment for a property I no longer live in.
How incompetent can a company be? Why should I keep dealing with their mistakes? Their poor account management and complete lack of professionalism are absolutely unacceptable. I would not recommend OVO Energy to anyone!

They are honestly the worst company going. Absolute daylight robbery!

I’ve ended up cancelling my Direct Debit and now pay monthly by debit card through the app. I refuse to let them dictate how much I should be paying based on their predictions. I’ll pay what I owe, and what I owe only!

Why on earth should I let them take an extra £100 a month just so it can sit in their bank account earning them interest? And that’s not even mentioning the fact that I’m already £652 in credit, yet they still have the audacity to increase my monthly payment to £311!

An absolute joke of a company. The whole thing is ridiculous!

I called OVO to report that my mum(the account holder) had passed away. Everything was explained to me in detail wirhout any fuss efficiently regards setting a new account up for myself and explained the next steps. Thank you OVO 100%

Good communication, sorted my changes swiftly. Was happy with outcome.

Great telephone. Manner and very helpful.

James was extremely helpful great customer service

Great customer service so helpful

The bereavement advisor was very good and finally resolved my complaint.
But my overall experience with OVO as a bereaved relative was dreadful and they are possibly the worst company I have ever dealt with. I would not recommend OVO to anyone.

Esther was very empathetic , explained things well . Listened well and gave the appropriate advice in a friendly manner .

Very helpful

Mary was very helpful,explained all the options available to me,and put them into practise for me.Excellant service. Thank you.

Tolu was fabulous. Really knowledgeable and informative. Explained everything I needed to know in a clear concise and engaging manner. Such a joy to have human engagement.

Ryan did excellent for my problem, hopefully it will get sorted out but I'm still waiting!!!

Sam was clear and easy to understand his explanations re transferring the supply to the new property.
Unfortunately he was unable to give me a quote for dual fuel at the flat we will be moving into. This would have been helpful but, as promised, he emailed details of our conversation.

The person I spoke to was very informative and helpful and I could understand most of the conversation that was nessessary.

My experience with ovo was excellent. The time and information given to me on my renewal couldn't have been better

Very polite caller who messaged me before the telephone call which made me feel
Happy to answer the call