OVO Reviews 

I've been trying to get our boiler serviced for weeks (we pay a plan fee for this) explaining that it was already overdue and we needed the boiler serviced before going away mid-September. Repeatedly told by OVO that it would be organised for August but nothing. Now we're in September and I've had to chase OVO again - the service is still not booked to happen before we go away. I've phoned several times and always told it would definitely be serviced - hmmm!??
Boiler was last serviced at the beginning of July 2025 - so the service has already been slipped by 2 months.
Here's hoping someone can work a miracle and we get it serviced in the next week. Time to reconsider whether we renew for next year.

It was a really good experience and really helpful.

Called me and emailed to to explain what they had done to help me.

Very helpful prompt tesponse to query about SEG payment. All sorted! Many thanks!

The 2 engineers were extremely efficient and even removed boots without even asking!

The engineer was polite and friendly.

Great service Job done very quickly and very respectful of my house shoes off at Door Gave explanation of how it works Thanks for sorting it all for ne

The service I received was great, very helpful and good advice from axel i believe his name was, told me everything I needed to know and talked me through the meter changes
Customer service was professional and helpful
Thank you.

Consistently good prices with no fuss, easy to use app, although it updates quite a lot.

I was offered a deal on Thursday with a adviser.i agreed the deal then the next day it changed a lot.
I have been with u a long time and I am £600 in credit.i think it is appalling.
considering leaving with my £600

Nothing went wrong, I will be with Ovo, until Wednesday 9th September at the most, im a temporary customer, now the telephone call went well

The associate I spoke with was very nice and professional. We have noticed however that OVO as a company used to make the FIT payments within a month or so and although OVO are still within the service level agreement time of the next 3 months after the readings are taken, OVO will pay the 1st September readings in November just before the 1st December readings are due.

The advisors that helped me, Thomas and Dominic were excellent. Both went out of their way to resolve my query.

Thomas was extremely knowledgeable, patient and calm. he explained everything clearly, which resulted in me signing up for another fixed term contract

Dominic resolved my worry about the new payment, sorting it out to my satisfaction.

Very helpfull

Good and quick job.

I have used OVO Home-care for several years and they are very efficient. On the occasions when I have needed a call out the tradesperson rings within a few minutes after my phoning OVO. The problem is sorted very quickly.
Great for piece of mind.

Polite and professional

Don M was amazing, truly so helpful and kind. Brilliant customer service.