Mrs Dorothy Lumley

Sam was clear and easy to understand his explanations re transferring the supply to the new property.
Unfortunately he was unable to give me a quote for dual fuel at the flat we will be moving into. This would have been helpful but, as promised, he emailed details of our conversation.

Finally cracked it.
Lovely member of Tesco’s staff stood by to see I’d done it correctly. Many thanks to her

Your staff were so friendly and were always happy to provides good service

First time on Balmoral.
Looked tired and the cabin was in need of some TLC.
Cannot fault the staff and Guest Services prompt in addressing issues. Toilet either flushed numerous times or not at all. Plumber quick and courteous in dealing with this. Our mattresses were very thin and were changed within short period of time (Put this down to the thorough deep clean prior to boarding).
As usual entertainment a mixed bag as realise you have lots of different tastes to cater for. The films (in cabin) were a bit out of date.
Despair at some passengers who seemed to ignore captain's repeated requests to wash hands/use sanitisers. However we were fit and well throughout the cruise with the diligent cleaning by your crew to be praised.
We prefer Bolette and have changed our next cruise to this ship. Balmoral seemed very cramped in comparison.
Am coeliac and there was ample choice on the menus.
Again, cannot fault the ship's company. They made the cruise for us.

We knew what we wanted when we went to see Caroline in the Ripon Office. She was able to complete the booking in record time

When I ring up the member of staff I speak to is always friendly and cheerful.
Now managing website better and can change order easily.

Delivered as promised on Sunday morning.
Flowers sent to recently widowed friend. She was delighted with the flowers

Caroline must find us easy customers...she knows our preference and this last booking must have been done in record time.

Delivered on time and the size of logs as requested

Although there was a bit of a delay, the logs arrived with an apology from the driver as weather conditions were dire that week. (arrived on a Sunday)
Emails were answered promptly but trying to phone is obviously a nonstarter as couldn't get through.
The discount was promptly added as I was a local customer when I pointed this out.

We always go to Caroline at Ripon branch. She knows our requirements and finds us relevant holidays

Not received item. Credit card has been debited. Company assured us this is ‘in the post’. Should have been delivered before now

JUVELA always helpful and cheerful if I have to cancel an order.
Only problem is with carrier who takes the order away if not in. Even with instructions left. Can be problematic over weekend so bread left with them.

Always use your Ripon branch.
Caroline knows what we like and expertly guides us into choices which will suit our needs.

We always contact Caroline in the Ripon branch for holiday advice and she knows our preferences.
This time we rang her with our requirements and decided on a time to go into the branch to discuss. She had done her homework in advance so we didn't take too much time to choose and book.
The personal touch is so important these days...no bots to consult!!!!

Straightforward. If I have to change order it’s lovely getting a cheerful voice on end of phone or prompt email.

Always contact Caroline in Ripon to find the right holiday for us. Used Hays travel going abroad and this is our first trip by air since Covid

Friendly staff who, although following a script, answered questions when asked.

Clean, well appointed one bedroom flat near the centre of Buxton. Quiet with good parking so we left the car for most of our stay and used public transport.
Minor problem that the owners were apologetic about. It happened at the end of our stay and we decided to cope with it, instead of requesting assistance.
The area of Buxton in which the flat was situated was really interesting to walk around.

Bought trousers for my husband. They fitted perfectly and he is very pleased with them. Will certainly order more when he wants new pairs as we seem to have hit on the right size.