AllClear Travel Insurance Reviews 

232,771
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and friendly, making interactions pleasant and clear. Many appreciate how thoroughly everything is explained, especially complex medical details and policy terms, which helps them feel confident. The overall process is often described as easy, straightforward, and efficient, contributing to a positive user experience. People also found the pricing competitive and reasonable, offering good value for the service received. However, some people mentioned concerns about pricing, with a few finding the service expensive or experiencing unexpected price increases during the purchasing process.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the professionalism... See more

Price

Reviewers mention positive feedback about price, often finding it competitive and reasonable compared to... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Jonathan today, what a lovely person he is and such a credit to your company. My Insurance company decided to cancel my policy due to a diagnosis of lung cancer, throwing our travel plans i... See more

Company replied

Rated 5 out of 5 stars

I felt really at ease giving away personal information about my health and I never felt rushed into providing medical details. Other policy providers take note as rushing people can lead to errors/omi... See more

Company replied

Rated 5 out of 5 stars

Was passed to this company due to existing conditions after notifying previous one I was waiting for an ultrasound on something simple which cancelled out my insurance . Was given a 0300 number . Jay... See more

Company replied

Rated 5 out of 5 stars

Jonathan was extremely knowledgeable and helpful. There were a few things that were not made clear to me last year which would have meant any claim may have been invalid. Jonathan went through rather... See more

Company replied


Company details

  1. #4 of 68 best companies in Travel Insurance Company
  2. #39 of 230 best companies in Insurance agency
  3. #14 of 137 best companies in Insurance company

About AllClear Travel Insurance

Written by the company

AllClear Travel
Medical Travel Insurance for all

We believe everyone has the right to travel. Our policies have no upper age limit, and we can cover over 1,300 medical conditions. We provide specialist Medical Travel Insurance for people with pre-existing conditions who may find it difficult to find cover elsewhere.

Join the 3.5+ million people we've covered today.

Travel Insurance approved by experts

Our Gold Plus and Platinum Travel Insurance is a Which? Best Buy. We are also Reader recommended by Good Housekeeping and have won numerous industry awards for our customer service.

Choose from 5 star Defaqto rated policies, available online and over the telephone.

AllClear Travel
24 hour emergency medical support

Our emergency medical assistance team are available 24/7. All policies cover medical expenses and repatriation.

Freephone our UK Contact Centres

Speak with our UK-based expert agents. Freephone 0800 848 8608 and plan holidays with peace of mind today.

Travel Insurance Annual Travel Insurance Medical Travel Insurance Seniors Travel Insurance Contact Us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

233k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(232,771)

38,224 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

I phoned to get a quote and the person I spoke to was very helpful and explained everything very clearly. I have today phoned and bought the Annual Travel insurance with George who was also very helpful and answered a couple of questions I had in detail. I would definitely recommend this company

23 July 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent service clear and understanding of my needs. Explained everything to me carefully
James helped me through the process he was very knowledgeable and rang me back when he said he would plus he was the reason we took this policy out
The price of the policy was good and much better than other providers whose customer service was terrible compared to All Clear
Will recommend to family and friends

22 July 2026
Rated 5 out of 5 stars

In my opinion this is how arranging…

In my opinion this is how arranging insurance should be.
You can speak to a person who understands your requirements and you can explain in more detail than to a generic computer program.
From my phone call I was very impressed by the overall response from the very helpful and friendly staff

21 July 2026
Rated 5 out of 5 stars

The service that I received from…

The service that I received from Tristan was professional, friendly and helpful. My requirements were not straightforward, but at no time did I feel rushed into making a decision. I hope that all your staff are this good.

22 July 2026
Rated 5 out of 5 stars

Although I always choose All Clear to…

Although I always choose All Clear to be my insurers i was truly upset this last time as my premium had literally doubled in price since I last visited Tunisia in April 2026 to insure me to go back to the same place inOctober this year.
Unfortunately next time although your advisors are lovely I will be forced to shop around.
The staff at your centres are always helpful friendly and efficient

18 July 2026
Rated 5 out of 5 stars

Great website making it very easy to sort out My insurers of the last few years made…

My insurers of the last few years made an error on my renewal and the whole process was tortuous.
AllClear had just sent me a marketing piece offering 20% off.
So I thought I would sit down and apply on line as it was a Sunday.
I have a number of medical conditions and usually you cannot get a quote on line until you have spoken to an operator. No the ALLCLEAR website application form is excellent and asks all the right questions under your circumstances and finally a quote was generated.
We were so pleasantly surprised that we added in my husband as well!!!
Result….. two valuable policies to competitor cancelled ( cooling off period!) . I have total faith in my new insurer.
I would recommend them to anyone with pre existing medical conditions.

19 July 2026
Rated 1 out of 5 stars

Very poor help with medical emergency

We have experienced, and continue to experience very poor customer service from Allclear.
My wife broke her ankle whilst on holiday, and the medical support team provided very little help, and would not help with repatriation to the uk, leaving me to spend 9 hours on the phone to airlines trying to arrange a flight. To add insult to the injury we have filed a claim for expenses on the 9/6/26 and haven’t heard anything from the company regarding payment, or questions about our claim. So much for settling claims in 5 days!
They seem very happy to take your money, but that’s where it ends.
I cannot recommend using them unless they up their game.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Spoke to Alfie who was excellent in reviewing the quote I had been sent and ensuring I received a competitive price.

14 July 2026
Rated 5 out of 5 stars

First time using this company

First time using this company ,
⭐⭐⭐⭐⭐
I couldn't be happier with the service I received from AllClear. The price was very fair, and I now have complete peace of mind knowing I'm fully covered for my previous health conditions while travelling.

A big thank you to Chloe, who was incredibly helpful throughout the whole process. She explained everything clearly, didn't try to sell me lots of unnecessary extras, and made sure I understood exactly what I was covered for. The whole process was straightforward, stress-free, and much easier than I expected.

I'll definitely be using them again next year!

22 July 2026
Rated 4 out of 5 stars

Easy to Book

Easy to compare rates and competitive pricing.
I have taken off a star as the insurance is for a booking that is a surprise for my husband.
It is hard to keep things secret if I keep being sent requests for an insurance review!

19 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look