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Fred. Olsen Cruise Lines Reviews 

17,998
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 10,399 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently mention the exceptionally friendly crew, delicious meals, and wonderful entertainment options that make every journey truly memorable. People consistently mention that the ships are kept immaculate and that staff members go out of their way to provide outstanding service. Some reviewers were not happy with certain food options, noting that specific meal choices or dishes did not quite match their personal tastes. A few other people also felt that the evening entertainment volume could sometimes be too loud or that certain daily activities were less engaging.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that people working on board are exceptionally... See more

Service

Customers consistently note positive experiences with service, highlighting that staff members are... See more

Quality

Consumers find quality to be positive, highlighting exceptional meals, comfortable cabins, and first-class... See more

Holidays

Customers had positive experiences with holidays, praising the lovely itineraries, very helpful staff, and... See more

Product

Reviewers highlight positive aspects of product, describing meals and entertainment as exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well organised, lovely staff and food. Entertainment was good and varied. Colours and tastes meals were exceptional. We also enjoyed all the places we visited. We would also highlight our excellent... See more

Company replied

Rated 5 out of 5 stars

There was plenty of help at the airports, both anrriving and departing. Boarding was an easy process and didn’t take very long. While walking about the ship members of staff greeted you cheerful... See more

Company replied

Rated 5 out of 5 stars

A truly relaxing and luxurious holiday. Fred Olsen staff were warm, friendly and worked really hard. We had an amazing time aboard a beautiful ship. Great choice of restaurants, variety of activitie... See more

Company replied

Rated 5 out of 5 stars

Most crew were friendly, helpful and welcoming. The food and entertainment was first class! The Balmoral appeared a little tired in places, including the bathroom in our cabin. Some shore trips were g... See more

Company replied


Company details

  1. Cruise line company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


Contact info

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We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

18k reviews

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4.6

All reviews

(17,998)

9,993 reviews in the last 12 months

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Rated 5 out of 5 stars

A 2 week cruise on MS Bolette to Andalusia.

Fred Olsen's MS Bolette is a comfortable, clean and well appointed ship.
A big plus for us is embarking on the cruise from a uk port and cutting out unnecessary airport stress!
Cabin standard is high, food excellent, staff friendly, polite and very attentive and itinerary a good mix of days at sea and shore visits.

16 October 2026
Rated 5 out of 5 stars

Second cruise with Fred Olsen

This was our second cruise with Fred Olsen and the ship, staff and food were excellent. As we were celebrating our 40th wedding anniversary we felt very spoilt with fizz, cake, a photo and photo frame, along with chocolates to help us celebrate. Thank you to all the staff you are a credit to your profession. The organised trips we went on were very good - Tangier better than Lisbon has to be said. We enjoyed all ports of call.

3 November 2026
Rated 5 out of 5 stars

The Bay of Kotor Cruise aboard Fred…

The Bay of Kotor Cruise aboard Fred Olsen' Balmoral for my wife and I was excellent in every way. It was relaxing, stimulating, interesting and thoroughly enjoyable over the ten nights cruising the magical Adriatic and visiting the many atmospheric ports.
Life on board was very comfortable as the whole ship staff were "on point" throughout. A special mention for all the chefs/waiters etc and the spectacular food on offer.
Thank you to everyone throughout the organisation. We'll be back cruising again with Fred in 2027. Thank you.

19 October 2026
Rated 5 out of 5 stars

First cruise with Fred Olsen

First cruise with Fred Olsen . Very impressed with all aspects of my experience

3 November 2026
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Reply from Fred. Olsen Cruise Lines

Dear Margret,


Thank you for your 5* review! 


We're so pleased you enjoyed your cruise. 


We hope to welcome you back on board soon. 


Kindest regards 


Jess Ayriss - Guest Relations Team 

Rated 5 out of 5 stars

Ann & Dave's Recent Cruise

The things that made our cruise so enjoyable was the way we were looked after by all the staff on-board, the facilities available, the wonderful food and the shore tours, even though we only went on one. We would both recommend it to others who are thinking about cruising and we are looking forward to our next adventure.

3 November 2026
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Reply from Fred. Olsen Cruise Lines

Dear Ann,



Thank you for your wonderful review!



We're delighted that you both felt so well looked after by our fantastic crew and enjoyed the facilities, delicious food and your time exploring ashore.



Your recommendation means a great deal to us and we love hearing that you're already looking forward to your next adventure.



We hope to welcome you back on board very soon!



Kindest regards 



Jess Ayriss - Guest Relations Team 

Rated 4 out of 5 stars

Some of the Vegetarian meals were a bit…

Some of the Vegetarian meals were a bit small. A couple of potatoes would have bulked out a bit.

3 November 2026
Fred. Olsen Cruise Lines logo

Reply from Fred. Olsen Cruise Lines

Dear Elizabeth,



Thank you for review.



I would always recommend asking the team on board if you require any additional items of food. They are always happy to oblige!



We hope that we can welcome you back on board again very soon.



Regards,



Emma Tucker - Guest Relations

Rated 4 out of 5 stars

Italy with the Amalfi Coast

The staff are excellent and we can see that they are proud to work for Fred Olsen.
We really enjoyed the talks and the shows were superb.
We chose short excursions which were enjoyable and gave a taste of the places visited.
I must say taking the tender to shore at Sorrento was an experience but the tender crew got everyone on and off in a safe way.
The food is excellent both in the restaurant and the buffet. I only have one complaint the pizza ordered on room service was under cooked and the cannelloni in the restaurant was over cooked. My mother was Italian so I have many years experience of eating Italian food. However, I really enjoyed the curry meals.

15 October 2026
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Reply from Fred. Olsen Cruise Lines

Dear Anthony,


Thank you for your wonderful review.



It’s lovely to hear how much you enjoyed your time with us, particularly the talks, superb shows, excellent food and the care shown by our crew. We’re also pleased that your excursions gave you an enjoyable taste of the destinations you visited and that our tender crew made your experience in Sorrento feel safe and well managed.


We certainly appreciate your experienced perspective on Italian food. We appreciate your comments regarding the pizza and cannelloni and are sorry these dishes weren’t quite up to the standard you expected. We’ll be sure to pass your comments on to our culinary team. It’s great to hear the curries were much more to your taste!

We hope to welcome you back on board for another enjoyable cruise in the future.

Kind regards,



Emma Tucker - Guest Relations.

Rated 5 out of 5 stars

Every member of staff made me feel…

Every member of staff made me feel special. Nothing was too much trouble for them they all go above and beyond.
The food was lovely and plentiful and really varied.
The entertainment was really good and the activities on offer was as well.
I have only cruised twice and both have been with Fred so have no other to compare with however I don't feel the need to try another cruise line as I've been 100% satisfied on both occasions.

3 November 2026
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Reply from Fred. Olsen Cruise Lines

Hi Susan,



Thank you for your lovely review.



We're delighted that you felt so well cared for by our wonderful crew and enjoyed the fantastic food, entertainment and activities on board.



To hear that you've been completely satisfied with both of your cruises with us means so much.



We hope to welcome you back on board again soon!



Kind regards 



Jess Ayriss - Guest Relations Team 

Rated 5 out of 5 stars

Great crew & delicious food,

Great crew & delicious food. Enjoyable entertainment
Looking forward to our next cruise in April.

3 November 2026
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Reply from Fred. Olsen Cruise Lines

Dear Mrs Hughes, 


Thank you for your lovely review so pleased you enjoyed! 


We look forward to welcoming back in April. 


Kind regards,


Jess Ayriss - Guest Relations Team 

Rated 5 out of 5 stars
Fred. Olsen Cruise Lines logo

Reply from Fred. Olsen Cruise Lines

Dear Leslie, 


Thank you for your 5* review glad you enjoyed everything! 


We hope to welcome you back on board soon.


Kind regards,


Jess Ayriss - Guest Relations Team 

Rated 5 out of 5 stars

Great Ship.

Great Ship.
Great Staff.
Great Food.
Great Entertainment.
Great Facilities.
Great Suite.

16 October 2026
Fred. Olsen Cruise Lines logo

Reply from Fred. Olsen Cruise Lines

Dear Ray, 


Thank you for your great review!


Hope to welcome you back on board again soon. 


Kindest regards, 


Jess Ayriss  - Guest Relations Team

Rated 5 out of 5 stars

FIRST CLASS CRUISE,EVERTHING ABOUT IT…

FIRST CLASS CRUISE,EVERTHING ABOUT IT WAS EXCELLENT,STAFF VERY ATTENTIVE FOOD VERY GOOD WITH LARGE CHOICE.NOTHING AT ALL TO COMPLAIN ABOUT.

3 November 2026
Fred. Olsen Cruise Lines logo

Reply from Fred. Olsen Cruise Lines

Dear Mrs Brian, 


Thank you for your lovely review. 


Hope to welcome you back on board soon! 


Kind regards, 


Jess Ayriss - Guest Relations Team

Rated 4 out of 5 stars

Disappointing trips

Generally things were as we expected. Good service from the maids, and the staff in general. However our excursion to Apulia was a waste of time and money. The excusion to the Koper coast and farmers market was advertised to be over uneven ground however we went a different way to the church which meant we had to go up a steep hill, not good for someone with arthritis.

3 November 2026
Rated 4 out of 5 stars

Beautiful boat

Beautiful boat, excellent food and service. Staff fantastic. Main show production needs improving with modern choreography and use of electronic background. Theatre sound was poor quality. Entertainment arund the boat was excellent, as were the lectures and classes.

3 November 2026
Rated 4 out of 5 stars

I was on Balmoral from Alicante to…

I was on Balmoral from Alicante to Crete. The first week was spent in an inside cabin where I was surprised to find the wash basin was a rectangle without a plug. The staff were all excellent. I was disappointed with some of the changes to the ship since my last cruise on her.

3 November 2026
Rated 5 out of 5 stars
Fred. Olsen Cruise Lines logo

Reply from Fred. Olsen Cruise Lines

Dear C. Robinson,



Thank you for your lovely review. 



Hope to welcome you back on board soon!



Kind regards 

Jess Ayriss - Guest Relations






Rated 5 out of 5 stars

Fred Olsen cruise

Straight forward booking process. Everything happened in the timescale detailed. Everyone pleasant and helpful.

3 November 2026
Fred. Olsen Cruise Lines logo

Reply from Fred. Olsen Cruise Lines

Thank you for your review, It is great to hear that you found our process very simple and our team members so helpful. 

Rated 5 out of 5 stars

Cruising Again with fred olsen!

A super cruise on Bolette NOVEMBER 16 TILL 29th.
We both enjoyed every minute. The ports and the trip. The food. The care and attention from staff.
Our only comment is that tours are vey expensive, even walking tours over-priced, so is the Cruise video at £50 for about 1 hour

3 November 2026
Fred. Olsen Cruise Lines logo

Reply from Fred. Olsen Cruise Lines

Dear Mr Price, 



Thank you for your lovely review.



We’re delighted to hear that you both enjoyed every minute of your cruise on Bolette, from the ports and experiences ashore to the wonderful food and care shown by our crew.


We also appreciate your honest feedback regarding the cost of our tours and the cruise video. We understand that value for money is important and your comments are valuable to us and will be shared with the relevant teams.

Thank you again for sailing with us, and we very much hope to welcome you both back on board for another memorable cruise in the future.

Kind regards, 



Jess Ayriss - Guest Relations



Rated 4 out of 5 stars

Lovely ship

Lovely ship, excellent crew. Shame the entertainment has gone downhill in the last 2 years and lecturers are too “serious“.

3 November 2026
Fred. Olsen Cruise Lines logo

Reply from Fred. Olsen Cruise Lines

Dear John,



Many thanks for taking the time to leave us review.



We have recently changed over our entertainment to RWS Global Ltd. This means that we are offering more shows and that each ship also has their own unique shows.



We offer a wide variety of guest speakers on each of the ships who talk about a variety of topics.



We hope to welcome you back on board again soon!



Regards,



Emma Tucker - Guest Relations Team.






Rated 5 out of 5 stars

What can I say that others haven't…

What can I say that others haven't already? Excellent staff, brilliant food. Superb ship - The Bolette. Very clean. Did I mention the staff? Our waiter in the Bloomsbury known as I Made was so accommodating. He introduced us to a few unfamiliar drinks which we both now enjoy, very good at customer interaction. Our assistant waiter, Dimas, was also excellent in his role & was a pleasure to have look after us. Channapa, our maid, was very understanding and always made sure our room (1944) was clean every time we returned to it. Our trip was T2626. We will certainly be returning again! Please give these staff members in particular the recognition they deserve!

29 October 2026
Fred. Olsen Cruise Lines logo

Reply from Fred. Olsen Cruise Lines

Dear Paul,


Thank you for your wonderful review.

We’re delighted to hear how much you enjoyed your time on Bolette, from the excellent food and beautifully maintained ship to the fantastic service provided by our crew.

It’s especially lovely to hear your kind words about I Dimas and Channapa. We know how much of a difference those personal touches and friendly interactions can make to a cruise and we’ll be delighted to ensure your compliments are shared with our on board colleagues so they receive the recognition they deserve.


We’re thrilled to hear that you’ll be returning and we very much look forward to welcoming you back on board for another memorable cruise.



Kind regards, 



Jess Ayriss - Guest Relations



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