Simba Sleep Reviews 

62,484
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 5,120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is completely smooth, while delivery drivers are consistently helpful, polite, and efficient. Many people deeply appreciate the high quality of items like mattresses and pillows, which provide exceptional comfort, excellent support, and ensure restful sleep night after night. Some reviewers were not happy with product longevity, noting that unexpected issues like sagging, structural faults, or lumps developed over time. A few consumers also experienced frustrating delivery delays, damaged packaging issues, or missing components when setting up their new furniture items.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting speedy arrivals, helpful... See more

Quality

Clients share positive opinions on quality, frequently praising the comfortable design and supportive build... See more

Order

Reviewers mention positive feedback about order processes, highlighting that everything is easy to order,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Clean delivery and fast, good communication. I bought the super king size and the sides are very deep ,deeper than my mattress and my matress is a deeper than average resulting in the protector not be... See more

Rated 4 out of 5 stars

The Body Pillow is truly excellent for a supported, comfortable night’s sleep on your side. Love the cooling feel from the cover too as a perimenopausal woman. However, the only reason I have not give... See more

Rated 5 out of 5 stars

Hi. We purchased a Portobello bed, a Hybrid pro matress and 2 hybrid pillows and we've never slept so well. The comfort of the mattress is awesome. I can't feel my partner moving as the mattress a... See more

Rated 5 out of 5 stars

Chat with robot who quickly passed me onto a real live person (still on chat but that was ok). Mpho Mcoyana Was brilliant and very professional. Made me feel like she was personally interested in m... See more


Company details

  1. Mattress Shop
  2. also in
  3. Bed shop
  4. Bedding Shop
  5. Bedroom furniture shop

About Simba Sleep

Written by the company


TOP RATED AWARD WINNERS

We have 400,000+ five-star reviews globally, and we're the world's most five star rated mattress brand in the world*. We've also won over 100 sleep industry awards.


A PROUD BRITISH COMPANY


Simba mattresses are designed in the UK, creating local jobs wherever we can.


SLEEP EXPERTS

Using the data of 10+ million body profiles, our mattresses have been designed by experts to suit every sleep style and body type.


 SHOP NOW   

CONTACT US 

SIMBA SERVICE PROMISE

Free delivery and returns with a 200-night trial and 10-year guarantee.



200-Night Trial

We’re so confident that you’ll love your Simba, we offer a 200-night trial. As you’re in it for the long haul, this is plenty of time for you to get both acquainted and ensure Simba is right for you.

10-Year Guarantee

Our sleep technology is built to last - so we’ve got your back for a decade. If it fails during that time, we’ll swap it for a brand new one!

0% APR Finance

Spread the cost of your order over 12 months with 0% APR. Or up to 4-years with 12.9% APR for smaller monthly payments. Finance is subject to affordability, age and status. Minimum spend applies.(See more info).

Proud to be B Corp

Awarded to select companies who strive for planet and society, there’s no accolade we were prouder to receive. With our impressive score of 97.5, we’ve developed B Corp™ values that form our framework for the future.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

62k reviews

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4.3

All reviews

(62,484)

4,651 reviews in the last 12 months

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Rated 5 out of 5 stars

Simba mattress Pro Luxe - amazing!

I heard of Simba mattresses before but now I was referred by a friend. And I just purchased my first Simba mattress Pro Luxe edition. I also received 2 free pillows for the referrel and I can not wait to get them. Mattress was delivered next day, packaging was good and sturdy, the mattress was impecabil. Money well spend!

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Delivered next day

Delivered next day. Purchased the topper and so far so good. Improved sleep comfort and i run a little cooler.

5 November 2026
Rated 3 out of 5 stars

From a service perspective Simba was…

From a service perspective Simba was absolutely fantastic. Time from order to receiving the product was brilliant so no complaints.
The pillow itself had been a disappointment especially with the cost. I have removed the nanocubes to get a flatter softer pillow as a front sleeper but I haven’t really found it very comfortable ot helpful.

5 November 2026
Rated 5 out of 5 stars

PERFECTION!I recently ordered a mattress online…

I recently ordered a mattress online from Simba Sleep, and I just had to leave a review to highlight how wonderful Tom from the online customer experience team has been. Throughout the process Tom has been emailing me with incredibly helpful information and updates regarding my order. His communication was clear, reassuring and genuinely excellent.
Even though I only know him by his first name, his outstanding support made a huge difference. He is an absolute credit to Simba Sleep! Thank you Tom!"

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Best. Mattress. Ever.

Bought the Hybrid mattress, mattress protector and a quilt back in April. It now being November, and all I can say is that this is the best mattress both myself and my husband have ever had. I also gave birth in May and have spent longer in bed than usual, and I generally suffer with a bad back too - and this is still the best bed ever! Order process was simple and easy, delivery was amazing (choose your preferred delivery date, and very soon too!), and the courier company were excellent (even though they arent meant to, they took everything upstairs for me, noting I was 8m pregnant). Faultless and highly recommend

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Simba pillows worth trying them

Excellent pillows, have ordered many different pillows over the years and have finally found great quality simba pillows expensive but worth the expense as I am sure these pillows will last for a long time

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Delivery went very smoothly

Delivery went very smoothly. Arranged to have old mattress taken away. It was very heavy and us two pensioners struggled to get it in the supplied bag! Delivery men were courteous and kept us informed about when they would arrive. A good experience overall.

3 November 2026
Rated 1 out of 5 stars

The most overpriced mattress on the…

The most overpriced mattress on the market. If you want to be woken up 4 times a night with intense back pain this is the one for you. At first I thought it might be the frame but turns out its the mattress
We bought the 2nd most expensive model ironically to support good posture and sleep ive never had more pain in my life im 29 with no back issues... ive had to take days off work because of this terrible product. My advice save your spine and your wallet and buy something else the marketing is pure lies. Terrible quality, Terrible product.

4 November 2026
Unprompted review
Simba Sleep logo

Reply from Simba Sleep

Hi Kevin, 

We're sorry to hear that the mattress wasn't the right fit for you, and we appreciate you giving Simba a try.

We understand how disappointing it can be when a mattress doesn't provide the comfort and support you were hoping for. Thank you for taking the time to share your experience and feedback. We genuinely value all customer comments and will ensure your concerns are passed on to the relevant teams for review.

We wish you all the best in finding a mattress that better suits your needs.

Best Wishes, 
Simba Team

Rated 5 out of 5 stars

Best mattress you can find and trust.

I first purchased a SIMBA mattress five years ago, and I loved it so much that when I decided to upgrade to a different size and model last year, there was never any doubt about which brand I would choose!

I honestly cannot recommend SIMBA enough. The quality, comfort and overall sleeping experience are simply outstanding.

And now, even when it comes to my children, SIMBA is our first choice! They are absolutely delighted with their mattresses. They used to always sneak into our bed, but now we have a new favourite family routine: staying in their lovely SIMBA beds, cuddling up and reading bedtime stories together. ❤️

That says it all! From the comfort of our own bedroom to our children's rooms, SIMBA has become part of our family's everyday happiness.

Without a doubt, SIMBA makes the best mattresses. Once you've experienced the comfort, you simply don't want to sleep on anything else! Highly, highly recommended! ⭐⭐⭐⭐⭐

3 November 2026
Unprompted review

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