Nectar Sleep Reviews 

The most comfortable mattress we have ever used. We bought the memory foam option after couple of unsuccessful trial from other online providers and to our surprise it fits all our criteria. Not too farm not too soft. Perfect for pressure release. It’s been over 5 weeks and I appreciate it every night I lie on it.

Bought a nectar premier hybrid mattress in January 2024. The mattress became increasingly uncomfortable due to a lack of support as it sagged increasingly. The mattress ended up with a substantial dip on both sides and this meant that we rolled towards the edge of the mattress as it sloped downwards. The result was an aching back every morning. We have changed to a Simba mattress-and, wow, what a difference.

No choice but to order a boxed mattress because of problems getting a king size up our staircase.We chose Nectar classic,it is by far the best mattress we have ever purchased our previous purchase was double the price however the classic is comfortable,well made and supportive without being too firm,my husband loves it,no more complaining of aches and pains long may it last.

The usual warning to research a company before buying from them. Waited in all day for a delivery (Wednesday) to suddenly now get an email asking me to confirm a delivery for Saturday. Fortunately, I take screenshots which I’ve sent them of the delivery date as this is the kind of shoddy service I’ve come to expect in this broken country. If you don’t mind incompetence and have plenty of free time, it might be good stuff, otherwise maybe give a wide berth to this lot with their overpromising and underdelivering. We put up with too much crap in this place, I’m not in the habit of writing reviews. Not even close to the due date, mattress remains on the floor!

Bought a Nectar mattress trusting their lifetime warranty and return promises. Over time, it developed severe sogginess that ruined my sleep and left me with constant back pain.
An inspector confirmed the sagging in person, but Nectar refused to replace it because it sits just millimeters under their strict warranty measurement cutoff. When I asked to simply return it and buy from another brand, support flat-out refused, hiding behind technical loopholes.
They won't help you unless the mattress collapses past their arbitrary limit. Save your back and your money—do not buy from Nectarsleep.

Customer service was spot on with their advice. Most helpful. I could choose my date of delivery and the lads who delivered it were most helpful. And the biggest factor was the 365 day return service. I won't need to use that because it is the most comfortable bed I have ever slept in. Thank you Nectar.

I ordered a mattress and at the time, even now still, their website says "in stock" and "ships within 3 days", yet am now being told excuses about manufacturing delays and its going to be over 3 weeks delay
Why is this information still on the website, why do I have to pester to actually receive updates? Mattress hasnt even arrived yet and I'm already massively put off by these kinds of deceitful practices. Anything to get the money off of you and then just excuses about delays

We bought a medium-firm mattress, which we thought would be ideal for us, given our back problems. Unfortunately I developed arthritis after a few months and the mattress became very uncomfortable to me - I realised this was something that was just not getting better so we used the guarantee and changed the mattress - we now have a medium - soft - there was a difference in money between the 2 mattresses and I received this money quite quickly on return of the mattress - good company and good communication

Excellent service, very prompt delivery came in a small box which surprised me but made it easy to move about. The mattress was for the spare bed and each occupant so far has said its the best night's sleep they've had. Personally I was sceptical about memory foam but time will tell

Bought a mattress, which wasn’t cheap. After about 12-18 months I stared to get neck and back pains. Realised it was the mattress and it had lost its shape - no worries, it has a lifetime guarantee!! What a joke, it is so disingenuous, the warranty is just a marketing ploy and nobody in the history of Nectar sleep has ever got a new mattress! (Just my opinion!). If they just said it would last a limited time and we will replace for x amount then it would be okay, it comfortable for a very limited time. If you are buying because of the warranty, don’t bother it is worthless.

Before making a choice I asked lots of questions on different occasions and always found the Nectar staff very helpful and courteous. The mattress - Classic Memory Foam - arrived promptly, on the due date, and has proved very comfortable. An efficient company with an excellent product; recommended.

Found this mattress poor from day one. We’re now a little over a year in, as they’re not cheap, and the mattress has sunken in the middle. There is no heat control, the material is scratchy and can say with chest that I will never have the misfortune of sleeping on another Nectar mattress again. For the premium price paid, I shouldn’t be expecting to change this mattress less than 24 months of owning. I have an Emma we upgraded from in the spare room (originally moved to a bigger bed frame) that is still like a cloud in comparison nearly 8 years later…

It took a long time to get the mattress (about 6 weeks), but when it came it was conveniently packaged. It was rolled making it very easy to get upstairs and into the bedroom. My first nights sleep was fantastic - clearly demonstrating how rotten my old mattress was. Over time it's gotten a little worse to be honest, I guess this is the memory foam adjusting to me. I'll give it a few more weeks before I make a final verdict.

Do overall, good. Wished it hadn't taken so long for delivery, that was below my expectations on ordering. But everything else, good so far.

WARNING
PLEASE DO NOT BUY ANY BED MATTRESSES FROM (NECTAR BEDS) OTHERWISE YOU WILL REGRET ANDCRY EVERY NIGHT LIKE ME.😭👎🏻

Easy ordering and mattress is excellent

I would have given it a -5 star if I can.

We are on their second mattress in 5 years. The first one only survived 3 years, the 2nd ones is even worse, only 2 years, and both of them show extreme dipping.

We get the 2nd mattress because when we claim for insurance, the inspection person told us, it is ALL because of our bed slate damaging the mattress. Hence we bought a new bed frame with flat base, and a new mattress hopping everything will be good.

Unfortunate, it is not the case.

Avoid at all costs.

We now need to get another mattress again.

Whilst the product I wanted was not available, the service provided was excellent.

The mattress is great. We did have a problem with a bed base ( not divan ) but the customer service staff are wonderful and quickly sorted it all out for me.

Honestly what can I say, we're now on year 4 of the nectar mattress, we tried to get refunded or a new mattress by a year and a half but they sent some mattress inspection person who told us our bed slats are too far apart etc etc the mattress itself is worn out and we both sleep in massive dips so constant back and neck aches, before that it was pretty good and comfortable, unfortunately I haven't had a pleasant time with the company and everything is obviously our fault and the whole if you're not happy thing, it's bullshit, they don't actually care, the only real reason for these mattresses is they're easy to ship but I'm almost 100% sure now that you need a spring base for support or you're sleeping on uneven ground, honestly my opinion is but a real mattress not some fad that will die out when everyone realises they're paying extortionate money for some foam. These stipulations should be stated when you buy the mattress because we apparently ruined ours with slats to far apart, if I had known previously I would have put a board under it but unfortunately putting a board under it after inspection didn't help so that's waisted money and me and my partner with bad backs until we replace it

APPALLING CUSTOMER SERVICE. I purchased a mattress two year's ago for my daughter and thought it would be a good idea to get something for myself as our mattress had become too firm.
Spoke to customer service and advised that I had purchased the basic hybrid and so instead of buying this, I was advised that they had an offer on with the premier hybrid and so, thinking it would be the same, I purchased. Sadly this was not the case. The mattress was too hard for both me and my husband and decided after ten days to return it. I would purchase the normal hybrid. I submitted a return and had to call them to ensure they had received my request. I explained what had happened to customer service and they said that we would have to return the mattress and then they would refund. I would then need to purchase the new mattress separately. That's fine. I get an email confirming that I was able to return the mattress but needed to photo the mattress, photo the fire certificate and confirm all my details via email. None of that was I told on the call! Delay tactic of course. I did all what they asked immediately on receipt of this email and sent it off. I had not heard anything so called on 1/7 and was told they had not got my email! I advised I would send again, but they said no they would process the return over the phone. Why did I need to send the email. Delay tactic again. They would get the charity to contact me to collect the mattress and, as soon as that had been done, I was to send the collection note to them via email. This would then expedite the refund. I clearly did not want to buy another mattress until I got the refund. However, the drama to get this sorted with them has been ridiculous. I get a call on 1/7 from the charity collecting the premier hybrid. They collected on 2/7 and gave me the confirmation (they were brilliant). I immediately emailed this to customer service. Again, no acknowledgment, nothing. So I have called this morning and told they had not received my email! Of course they hadn't! They didn't receive my original email! They deliberately avoid refunding! I spoke to a woman who now tells me that it will now take 14 days to get a refund when I was told it should be refunded within 24/48 hours of receiving the mattress. But because I didn't send them the email, they say it will now be delayed! Are you serious? I asked to speak to a manager and of course they are too busy to talk to me. You could not make this up! Meanwhile I have ordered the basic hybrid which arrives on Tuesday and I will invoice Nectar for my time for trying to sort this out. And, no, a manager has not called me as yet despite requesting them to do so. I was on the phone 35 minutes!

Update : manager called to apologise for failing customer service. My emails had been received but had gone into another inbox that customer services were unable to see. This has now been rectified. They have refunded returned mattress to my credit card today and I receive new one on Tuesday, it is a shame that one has to get so irritated that you need to complain to get action done.