Barker and Stonehouse Reviews 

72,071
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 12,021 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being extremely polite, helpful, and professional, making every interaction pleasant and stress-free. Reviewers often mention that sales consultants take their time to discuss various options without being pushy. People also highlight the exceptional delivery service, noting that teams consistently arrive on time and handle heavy items with great care. Consumers appreciate the high quality of the furniture pieces, describing them as beautiful, comfortable, and well worth the investment. Overall, buyers feel confident recommending this business for anyone looking for reliable service and excellent home furnishings.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, friendliness, and... See more

Delivery service

Customers consistently report satisfaction with the delivery service, praising the punctual, polite, and... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and knowledgeable... See more

Product

Clients share positive opinions on product quality, comfort, and design. Reviewers frequently highlight that... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their comfortable sofas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought our bedroom furniture from Barker and stonehouse. Delivery wasn't included but worth every penny. The delivery guys, Dave and Thomas were fantastic. They phoned prior to arrival to give... See more

Rated 5 out of 5 stars

Patrick and Jordan were fantastic. They called ahead of arrival and arrived exactly when they said. They were both extremely professional, polite and friendly. They took great care bringing the dining... See more

Rated 5 out of 5 stars

Arrived as booked to. Excellent service from a friendly, polite team! They respected our property and took great care in placing a very large sofa. Ensured I was completely happy with precise placeme... See more

Rated 5 out of 5 stars

Dale greeted us on our first visit and discussed the range of offers they had. As we needed to go back and measure he gave us his card and mentioned the day we were coming back he was on lates. We ret... See more


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Furniture accessories supplier
  4. Lighting Shop
  5. Living room shop
  6. Mattress Shop

Written by the company

Barker and Stonehouse is the UK's largest independent, family-run furniture retailer, bringing you the finest in quality, style and value since 1946.


Contact info

4.9

Excellent

TrustScore 5 out of 5

72k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(72,071)

11,299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was first class

Delivery was first class. Joe and Liam did a great job. They were friendly and respectful and made sure we were happy before they left.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. We were shown similar items of furniture to the style we had requested. Dale answered all our questions and queries straight away. Great service at Teesside Park store.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Purchased furniture from Gateshead…

Purchased furniture from Gateshead Metro site, very helpful staff, couldn't do enough to help! The order details for delivery were relayed the next day and there was plenty of choice of days. When the delivery arrived Dave A and Paul Y were very helpful and cheerful, they took all the rubbish away and moved the furniture where it was required. Could highly recommend for service!

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience shopping with B&S…

Brilliant experience shopping with B&S from starting in their Hull store and the unhurried, courteous and very helpful staff through to Joe and Wojeioch delivering and assembling the sofa where we wished it placed. 100% brilliant from start to finish.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Quickly resolved my issue

I had a problem with some chairs I ordered from Barker and Stonehouse . They were faulty and needed assembling (despite being advertised as fully assembled).
However when I spoke to Honey at After Sales she was so helpful and understanding and solved my problem. I went from dissatisfied to satisfied and now feel better about buying from B&S.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Jake and Stephen were the upmost…

Jake and Stephen were the upmost professionals, easy going and a fantastic delivery team.

Barker and stone house as a company, as well as all employees have been fantastic through the whole process, would highly recommend.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Davey and Jason

Davey and Jason called us to say they were on the way with our new suite. They are polite, friendly and very helpful. They appreciated that we had removed the lounge door to make entry easier. They offered to replace it for us. Heavy armchairs were expertly manoeuvred through tight doorways with great care. Excellent service.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Lucas and Wojciech

Lucas and Wojciech just delivered a bed to me, first man through door removed his shoes and they did this several times while bringing boxes in. They were extremely pleasant and negotiated the house bringing boxes in with ease. Excellent professional service. I didn’t realise a Rothbury bed would come in so many boxes though, just a little shock!

4 September 2026
Unprompted review

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