Tim Collis

I have been with Paystream for years. They are very easy to work with as they respond promptly to emails and have people who answer telephone calls.

We have been with EE since they took over broadband from BT. We have just renewed our broadband with new equipment.
EE make it really easy to contact them when setting up. I particularly like that you get a link which lasts 7 day to contact them with any issues.
I have used it this and it’s really helpful.

I was very impressed with Ecotalk. Unusually in this day and age and really helpfully, they have made it very easy to get through to a person on the phone to discuss any issues.
Both myself and my husband have transferred from 3 mobile to Ecotalk. My transfer was not quite that smooth as the first SIM did not arrive. Their customer services team dealt with it really efficiently and it was soon sorted with another SIM quickly sent out.
Both transfers across were straightforward.
The thing is to make sure you get your PAC code from your previous provider if you want to take your phone number with you. We both did this and transferred our numbers over – it took a couple of days from when you supply the PAC code.
We are getting 30GB for £14 a month - more than enough for us- with Ecotalk putting money towards nature restoration, which we think is excellent.

I was extremely impressed with Retirement Line.

Oliver Scott initially took my enquiry and went through all of the questions with me. This was then passed onto Andrew Rist who worked with my pension provider, NEST, to move it into an annuity.

They made the process really straightforward and were very professional and competent.

I would highly recommend Retirement Line for managing your pension.

I’m amazed Evri are still in business. They must be extremely cheap.
Every single time we have a delivery and they are the courier it never gets to us.
The last time, as per usual, we were both at home, I received a message saying they had ‘attempted to deliver’ complete with a picture of a black screen, which I think we’re supposed to proof of delivery?

STW responded very quickly when our water was inadvertently cut off.
Antony Turner (job ref 14255549) was particularly helpful. He explained what the issue was and showed me how it had happened so I will now know if it ever happens again.
Also Harry who fielded the initial call through WhatsApp was helpful and quick to respond.

It’s very convenient and easy to use and the collection point is not far from home.

We found the card very easy to use, easy to transfer credit onto from our current account and it saves travelling around with €100s in cash.
It works very well with the app for checking balances etc.
Will definitely be using again.

We joined TrustedHousesitters last year as pet owners is looking for sitters.
So far we have had three sits and on every occasion the sitters we used have been excellent.
The website is very easy to use, albeit quite a lot of information is required.
We have been very happy with this company and intend to continue to use them for our future sits.

Friendly and helpful customer service. They tyre fitted was mid-range and good value for money.
Will definitely be back.

We have been waiting for a smart meter installation for months. Today for the third time, despite waiting in all day from 8am to 5pm, no engineer has turned up.
Octopus are unable to provide correct readings and keep mixing up the day and night rates/readings and having a smart meter was their recommended solution.
We have raised a complaint with the ombudsman and await a fourth appointment.
Not holding our breath. Unbelievable level of incompetence!

Really disappointed in the 2025 Valentines meal deal. I appreciate that for £25 you get quite a lot for your money but unfortunately, this year anyway, it’s come at the expense of quality.
The prawns in the prawn cocktail starter had a strange texture to them almost grainy and not particularly tasty.
Then for the main course we went for the sirloin steaks as these are usually a good cut of meat. I have a griddle and have cooked steaks many many times. Sadly they were completely tasteless, my husband and I both thought the same.
Having done some research I believe that this must have been ‘bottom sirloin,’ but even then it ought to have had some taste to it.
We have an Ocado delivery every week, which is excellent quality food, so I think that next year I will just buy quality ingredients, make up the meal myself and not go for a meal deal.
Lesson learned.

I was extremely impressed with this service. They obtained a better price than I had been offered when I approached the market and it was a quick and efficient service.
They were very prompt in contacting me and providing me with all the information required.

Item arrived on date promised and was left in safe place as requested.

I was delighted to discover fish can be sent via a courier. I ordered 3 Green Grass Carp which I am hoping will help keep the algae and duck weed down in my pond.
The courier used were DX and the fish arrived the very next day after I ordered them.
They arrived in perfect condition and are now happily settled in my pond.
I am very happy with the level of service from Aquatics To Your Door and would definitely use them again.

It was extremely easy to book the parking space and very good value for money.
I will definitely be using QPark again the next time I come into Birmingham.

Excellent customer service from Electric Combi Boilers. Our unit suffered a faulty diverter. They paid for a new replacement and contributed towards the labour cost of our plumber.
They were very helpful and easy to communicate with.

The bulbs are good quality and exactly as required. Plus when I inadvertently ordered the wrong ones LightBulbs Direct managed the returns and refund process very efficiently and I received a refund promptly.

The quality of the finish was excellent just what we were looking for.

This is only recent experience. Generally I have found the app useful but the information now showing has been missing all income and expenditure information for several days and consequently is showing very strange data.