Marks and Spencer Reviews 

I have been shopping in my local Marks and Spencer store in Basingstoke for a good number of years now but today I was left feeling very upset as today I was accosted by two black security guards who gave me a very harsh look as I walked into the shop I purchased two pints of milk and saw a nice female cashier but as I was walking out of the store one of the security guards stopped me and asked me if had purchased my two pints of milk I told him that I had and I told him that I even remembered the name of the staff member who served me she Vouched for me the security guard in question never apologised and remained very rude this experience has now left me feeling very upset and uncomfortable and I may not enter the establishment in the near future

Delivered large expensive range cooker, had a small lifter and offered larger truck to carry the cooker and refused. The proceeded to drop the cooker off the small lifter with little to no acknowledgement. Then asked for a review on here

22/07/26 - Chloe at M&S Merry Hill / Menswear was very helpful.
She went above & beyond to help me with looking for a Dark navy Linen shirt I was looking for agift for my husband, she located it online & ordered it for me.
And I also told her which days did & didn't suit - she was ver polite & Helpful. Thank you!

Next day delivery is actually 5 days..? What happened! You used to provide a really good next day delivery service but not anymore.

Ordered the technical cargo shorts. For my husband... he has had lovely cargo in the past, made of cotton . This is awful
dreadful, horrid material. My husband would not even put them on Really nasty material. Please bring back the traditional cargo at a decent knee length.

I purchased a Katsu chicken poke bowl however this is more rice than substance barely any protein I wanted to leave a review for the individual product but unable to. These are the poke bowl range for £6 avoid

I wouldnt purchase anything from their fresh bakery department. I went into the store at Leytonstone their unbagged bakery items had flies all over the items. When we told the staff they just said that there's nothing they can do. When i spoke to their store manager she stated that she has told head office and they are trying to find a solution. Meanwhile while they are trying to find a solution people are buying these UNHYGENIC items, that the flies have contaminated. Simple solution, BUY PLASTIC COVERINGS IF YOU ARE GOING TO SELL UNBAGED BAKERY ITEMS. ABSOLUTELY DISGUSTING.

Unbelievably poor (well non existent) customer service. I retuned goods on 13th June and still waiting for confirmation of any refund. Have yet to get a reply or response to any emails or actually work out how you contact anyone. How can a company with a track record of strong customer service do basic things so poorly now is beyond me. Do not shop here.

Really easy and simple process of exchanging trousers bought for a better pair, staff made it extremely easy and were really helpful

Very disappointed with the new M&S rewards. I don't really understand the way they do it and would like to go back to the old system.

Absolutely appalling service from M&S, in store 2 weeks ago and a big food crate fell on my leg and foot, causing great pain and later - a huge bruise, just missing my young daughter! I have not received so much as an apology from Marks and Spencer’s, just a chain of holding emails and excuses. I have been a very loyal customer for 20 years, they know me very well in store and to not even have been acknowledged properly or received an apology shows me you value nothing about your loyal customers. Truly disgusted.

Incorrect description of Joules balloon trousers: websites describes item as " Pure cotton pleated balloon trousers" and under materials and care "100% cotton" on the website.
So I was shocked when I unpacked the item to discover that they are actually "78% Viscose, 22% Nylon."
This is a shocking misrepresentation of what is actually being sold. I doubt I would trust any future description of materials on the marks and Spencer website. I wasted a good hour going to pick up this item and will waste another hour traveling to return them.

I have been happily drinking Le Froglet red wine(shiraz?) sold in Bordeaux style bottles but yesterday at the Hampton Court M&S BP shop only Burgundy style bottles were available - there is no indication on the label as to which variety of grape but the wine is dry, rough and has a bitter after-taste. Very disappointing.

I bought a fittingly titled “green goddess” salad for my beautiful goddess of a girlfriend.

Which made her terribly unwell. Partly because she’s not supposed to eat salad because of a health condition, but also because she ate all of a 4-person box of it.

The labelling did not warn people who are allergic to salad that eating the salad could make them unwell. Nor that one person eating a meal for four people could also be bad. How am I as a boyfriend supposed to know that my salad-allergic partner should not eat a family sized salad?

In another damning oversight, it was apparently “delicious “ and so M&S are doubly to blame for luring innocent people to eat themselves in to a situation as painful as it was messy.

I’d knock off stars for this shocking episode, but their biscuits are rather nice. Pity that the yumminess sets off my diabetes, which is obviously another disaster thoughtlessly created by M&S.

Ordered in store on 2nd July paid cash, got delivered promptly but didn't fit so sent straight back. Had email on 7th to say refund would be 3 - 5 day's sending a cheque. Phoned on 15th they were going to contact finance department and get back to me. Phoned again today as hadn't heard back, cheque was sent out 8th July. I did say when I ordered nothing was mentioned about 10-14 day refund, I thought paying cash would have been easier but not. Definitely won't be ordering anything again if this is the way you treat your customers

Really dissatisfied with the M & S response to my complaint about their stated leg length on womens trousers. For their petite size, on their website, it was stated this was for a 27" inside leg requirement. I measured these myself because the trousers I bought were too short and found they only measured 24.5" inside leg. I emailed them about this and their reply - "Please be aware that the trouser length refers to the body measurement of the inside leg (top of inside leg to floor) rather than the physical measurement of the garment itself. As a result, the actual inside leg measurement of the trousers may differ from the stated size." Does this then mean if you intend to always wear high heels, you should buy the "longer length" sizing!?

This is the most stupid sizing decision I have ever come across.

Impossible to communicate a complaint online if your issue does not come under one of the headings they provide. On 29th June, I bought a T shirt as part of a larger order. The other items arrived but the T shirt, which was being delivered by Evri, didn't and, on looking at the order in my M&S account, I saw that it had been 'misdirected'. I heard nothing further until finally it was delivered on the 17th July while I was away on holiday. Fortunately, it wasn't stolen from the doorstep where it had been for 2 days when I arrived home. This sort of poor service should be flagged up by M&S and they should keep the customer informed as to what has happened to the package and when it is is expected to be delivered, along with some sincere apologising.

Marks and spencer is one many western companies that has there garments made in Bangladesh . Your clothes will have label that says made in Bangladesh where workers are paid very low wages for long hours. These garment factories exploit workers to manufacture clothes for multi national companies for cheap labour. Its time companies like M and S and others paid workers decent wages so.bangladehi workers can support there families

Website is easy to navigate and ordering is simple.
Made an order as a click and collect at my local Simply Food store.
Order was available within a couple of days, notified via email.
Went to store, entered the collection code and my order was with me in a couple of minutes.
Very helpful and friendly staff.