JustPark Reviews 171,889

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward parking payment process, clear instructions, and the convenience of finding suitable parking spots. Many users highlight the ease of navigation on the site, the option for private parking, and the cost-effectiveness, especially in expensive areas. Consumers also value the helpful and efficient customer support, with some noting the availability of real people to address queries. People consistently praise the clear arrival instructions and directions to the parking locations. The user-friendly website, complete with photos of parking spaces and access instructions, is also well-received. While opinions on the booking process vary, the overall sentiment remains positive, with many reviewers expressing satisfaction and a willingness to use the service again.

Based on these reviews

Rated 4 out of 5 stars
Verified

Convenient on line booking, plenty of spaces available on an October Saturday morning. Could be quite expensive considering the minimum charge is per full hour even if you stay for or go over to the n... See more

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Rated 5 out of 5 stars
Verified

Reasonable cost for parking in Birmingham. Very easy access and plenty of spaces on our Saturday morning arrival. Only issue was exiting car park, it was so busy joining traffic, took 45 mins to get o... See more

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Rated 4 out of 5 stars
Verified

A number of parking options available with clear information as to the site, cost, distance, walking time to the destination. Extending the time for a small cost when my return was delayed was very st... See more

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Rated 5 out of 5 stars
Verified

Very easy to find a car parking spot within walkable distance and to book. I needed to take a different car to the one originally booked and it was no problem to change the registration the night befo... See more

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Rated 5 out of 5 stars
Verified

I wanted to reserve a Parking close to the Sting concert at the O2 Forum in Kentish Town. So I used the JustPark website , and reserved 24h in advance. In the end I did not use it, because I found a... See more

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Rated 3 out of 5 stars
Verified

While the parking itself was fine, it was pitch black as the lights didn’t turn on, an absolute ball ache to find and didn’t appear to be that clean a car park either. My car was completely fine and I... See more

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Rated 4 out of 5 stars
Verified

Saved a lot of time and inconvenience, which was good because 1 family member has trouble walking any distance. The only thing we found difficult was how to find the exit and later the entrance, we en... See more

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Rated 4 out of 5 stars
Verified

The initial booking process was easy and quick. The price charged seemed good value for money and the instructions were clear. It appeared to be an easy process to extend your parking time for a late... See more

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Rated 5 out of 5 stars
Verified

Great process and guaranteed a spot for parking. Plan ahead! Parking lot was full the day we arrived but we had a reservation and drove right in after scanning the QR code. Easy and very useful servic... See more

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Rated 5 out of 5 stars
Verified

Instructions for arrival were clear as were directions to the parking if you didn't know where it was at Buzz Bingo Brighton. I arrived on time and were plenty of parking spaces to chose from. Really... See more

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Rated 3 out of 5 stars
Verified

Parking was simple but I would have liked to have been told that I didn't need to scan the parking site QR Code, as the wall plaque suggested as I walked away. Some correspondence was necessary to res... See more

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Rated 4 out of 5 stars
Verified

Easy to use and easy to find a suitable car spot close to where I was heading for the day. The rate was about half that of the criminals at NCP and my parking was available until 11pm, even though I... See more

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Rated 5 out of 5 stars
Verified

Great way to park never used before and good value. My car is a BMW 5 series and is a sizable vehicle and fitted in no problem. I say this as other reviews stated that the space was maybe a tad small... See more

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Rated 5 out of 5 stars
Verified

Easy to book followed up with a confirmation. We received full directions so very easy to find. No problems on the day & a great location for Wembley Stadium. After the event we were on the M1 i... See more

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Rated 5 out of 5 stars
Verified

It was very easy to navigatethe site and find parking.The option for private parking on a drive suited us with vans so no worries about height restrictions.The cost for my space was very cheap especia... See more

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Rated 5 out of 5 stars
Verified

The process of paying for parking was straightforward. It was a bit odd that Just Parking were subletting parking spaces through a different company but it was clearly explained (after purchase) that... See more

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Rated 5 out of 5 stars
Verified

Looking for somewhere to park in Milton Keynes, I found JustPark by chance and thought this has to be too good to be true and we are always being told to be wary of such offers. However, the experien... See more

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Rated 5 out of 5 stars
Verified

Great parking spot! Received a text beforehand with clear instructions on exactly where to park, which made everything really straightforward. The whole process was quick, easy, and stress-free.

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Rated 3 out of 5 stars
Verified

Staff at the car park were useless. Some poor frozen teenager who (fairly reasonably) didn't care. Despite me entering the car details in advance he seemed to have no ability to work out if that was... See more

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Rated 5 out of 5 stars
Verified

Great instructions on how to get there where to park by owner. She gave me her number to call if I had any problems which was nice but her instructions were very clear so I didn’t need to. Very han... See more

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Rated 3 out of 5 stars
Verified

I thought the photo was misleading. Whilst I don’t have a big car, my car was sticking out of the driveway onto the pavement. Anyone walking past would have had to walk around the car. As well, I... See more

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Rated 5 out of 5 stars

Just Park is a great service. Customer Support is always brilliant. Both the service & Customer Support are professional, organised & efficient. I have used this app for about 4yrs now & I recomm... See more

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Rated 5 out of 5 stars
Verified

No issues, other than we had to use the emergency entry code to gain access when we arrived. The normal key-pad entry code wouldn’t open the roller shutter door. The car was fine when we returned f... See more

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Rated 5 out of 5 stars
Verified

Despite the parking space I booked being cancelled by the owner, I managed to quickly find another one nearby, which I found to be easily accessible upon arrival. To book a space on this app is easy,... See more

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Rated 4 out of 5 stars
Verified

Good location in Bristol centre. Friendly convenient departure/exit arrangement. Note: this car park has tight bends on the ramps going up and down.

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Rated 4 out of 5 stars
Verified

Was good. Be good to know whether I needed to park in a certain bay and how pay in advance works as went to the pay machine and entered car registration and asked for £8, even though I paid in advance... See more

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Rated 3 out of 5 stars
Verified

The booking process was efficient with excellent instructions on finding and entering the car park. There were plenty of spaces available, but the spaces themselves were very difficult to access in al... See more

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Rated 5 out of 5 stars
Verified

Perfect Easy to find Easy straight forward walk to the stadium. Decent parking spaces Took 20 minutes to walk to the stadium Plenty of lighting so would be appropriate for those with childre... See more

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Rated 3 out of 5 stars
Verified

Great price and very easy to pay. However, very difficult to find the carpark, mainly as I later found out it was down a small road that was blocked at the end by bollards. My sat nav kept trying to... See more

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Rated 5 out of 5 stars
Verified

Very easy & convenient place to park in order to pick up the coach for our trip to Liverpool. I had a few queries before hand and was able to talk to someone on the phone, a human being not some rand... See more

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Rated 5 out of 5 stars
Verified

Having never used Just Park before, this was really easy. Space booked, directions to the space took me straight there. Needed to extend my parking on day 3 and this was easy to do in the app. Can h... See more

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Rated 4 out of 5 stars

Having used JustPark for over 10 years, I used it for first time in ages, booked space for immediate use, turned up and there was a car already parked there. Annoying as it was making me late for a cl... See more

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Rated 5 out of 5 stars
Verified

The paperwork was brilliant - the place was bright and clean throughout - the security people were both bright, cheerful and helpful. If I am coming to London again - I will Park with you!!

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Rated 3 out of 5 stars
Verified

Shuttle hours are not offered to coordinate with flights before and after 8-5 therefore costing and additional £20 each way in taxi. This cost is not accounted for and should be reimbursed in parking... See more

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Rated 5 out of 5 stars
Verified

Smooth and easy. Communication was great Our arrival time was delayed for a number of reasons, but the driveway owner really inderstanding Definitely made it worry free whilst we was away

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Rated 5 out of 5 stars
Verified

The parking site was perfect for my visit to the Hammersmith Apollo. Just a short walk along the path to the venue. The only improvement I could think of is a little better signage or a bay number t... See more

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Rated 3 out of 5 stars
Verified

I took the last space in the carpark which was in a corner between two larger 4x4s. I have a small car (micro) so anything other wouldn’t have got in. Of course it was a relief but if I hadn’t have be... See more

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Rated 5 out of 5 stars
Verified

Great price, great secure car park, 5 minute walk to central Leeds city centre, easy to drive to, brilliant communication to access car park & the app is so simple to use.

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Rated 3 out of 5 stars
Verified

Booking process was ok - found my space ok but instructions where just to park on gravel which I did - returned to find another car squeezed in alongside mine in a space that didn’t really exist

Company replied

Rated 3 out of 5 stars
Verified

So it is easy to use but it is hard to get the times right. We had a ticket till midnight and needed to up it till 11 am. So when in at 11:58 and put in all the details by the time I had done that it... See more

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Rated 5 out of 5 stars
Verified

Excellent parking spot. Easy booking process, 10 minute direct walk way to venue with a tram stop just outside if needed

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Rated 5 out of 5 stars
Verified

No problem parking. But a thought as its a supermarketabdcustomers get two hours parking, can you park earlier than your allotted time slot if you arrive early?

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Rated 5 out of 5 stars
Verified

Description of parking location was accurate. Information provided was perfect and timely, including a link to directions. Host Ash was lovely, friendly and welcoming. Would definitely use again.... See more

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Rated 4 out of 5 stars
Verified

It was all good but possibly the owner came out asking for proof of booking etc I thought I just parked and was all ok but apart from that excellent

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Rated 4 out of 5 stars
Verified

searching a parking to go to the castle, I found the Car Park on Distillery Lane, EH11, which gave a time to go on foot to the castle of 16 minutes... finally it took 30 minutes, even by walking at a... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy website to handle, gives you all the information you need to know - photo of the parking space, instructions of how to access, and if you have any problems you can join a live chat.

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Rated 5 out of 5 stars
Verified

Very clear instructions where to park. Needed to extend the parking - it was very easy to do. Great price, convenient location - perfect

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Rated 5 out of 5 stars
Verified

Lovely gentleman, parking was easy to locate with instructions on how to park simple. Would highly recommend and would use again.

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Rated 5 out of 5 stars
Verified

I would use this company again. Kept in contact and was given advice that I had been thinking I need to ask them. It made the whole experience gratifying.

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Rated 5 out of 5 stars
Verified

I arrived 30 minutes earlier than the booked time, went on line to pre-extend the booking which was for 7 hours and was given the 30 minutes free of charge. Most commendable.

Company replied

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Company details

  1. #9 of 22 best companies in Car park
  2. #24 of 30 best companies in Electric vehicle charging station
  3. #109 of 208 best companies in Online marketplace
  4. #3 of 9 best companies in Parking Garage
  5. #3 of 8 best companies in Public Parking Space
  6. #8 of 11 best companies in Valet parking service

About JustPark

Written by the company

JustPark makes parking easier for over 13 million drivers, helping them find and reserve a space via 5 star-rated app and website products.

On the other side of the marketplace, JustPark offers an online platform for over 45,000 property owners to earn money from spare parking capacity - from driveways and spaces at private residences, to empty bays in car parks at hotels, churches and offices.

Winners of Sir Richard Branson’s VOOM competition, backed by BMW and Index Ventures (Facebook, JustEat, Dropbox) and chosen as one of WIRED’s hottest European startups, JustPark is leading the disruption of a £50bn global industry. With the highest-rated apps and over 1.7m customer reviews at an average of 96% satisfaction, we are UK drivers favourite parking app.

JustPark

Written by the company

The Parking App
The UK's favourite parking app, on a mission to make parking easy. Over 13 million registered users, over 50,000 managed locations. Find parking in seconds as a driver - or manage parking intelligently as an owner/operator.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Perfect parking space, and very cheap.

Parked car for 4 days and was exactly as I left it.

No issues, and although it states 16 min walk from Clayton Hotel, the walk is very easy, with no steep hills or challenges.

I would definitely recommend, as it’s cheaper than city centre!

30 October 2025
Rated 1 out of 5 stars
Verified

I couldn't find your carpark and missed my train

I couldn't find your carpark - no signage - and drove round the whole Elder Gate area of Milton Keynes twice, trying to find Just Park, in vain. I missed my train and had to park somewhere else - paying an extra £30 to do so. I will never use your website again and will be claiming a refund.

28 October 2025
Rated 2 out of 5 stars
Verified

Exit failed

Barrier opened automatically when arriving but when leaving didn't work tried the ap open barrier yes locations were on and it failed. Cars lining up behind me final reception opened barrier

30 October 2025
Rated 1 out of 5 stars

JustPark no refund policy…

How difficult to get a refund…sent in three request forms did eventually get a response…However because I didn’t take picture of the offending vehicle they (JustPark) will have to contact the space holder…I tried to contact the space owner…no reply…so people if your space is occupied take a photo…apart from it messing up your plans and spoiling the event you can then try and get a refund…might take sometime…a long time…JustPark might take so long you get fed up and they keep you payment for a service they didn’t provide…I get a third party is involved but the customer comes first…

17 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

A great spot for getting to the station…

A great spot for getting to the station and even quicker than Google suggested. A quiet little cul-de-sac, and you're not likely to get your car dented like in a car park in town! Excellent value for money, will definitely use again.

29 October 2025
Rated 5 out of 5 stars
Verified

Great private parking spot!

Easy, conventional and cheap! Great place to leave your car if plan to head to the city centre and not wanting to stress about parking in the city! Definitely would use again :)

30 October 2025
JustPark logo

Reply from JustPark

We're so glad to hear that you found our service easy to use, affordable and convenient for your city trip! We appreciate your intention to use us again.

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