JustPark Reviews 

201,479
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42,203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the easy and straightforward booking process, along with the convenient, safe locations often close to their destinations. Many people also find the pricing very reasonable, offering good value, and describe the overall user experience as easy and stress-free. However, some customers also noted difficulties with navigation, as provided postcodes or directions sometimes led to incorrect or hard-to-find locations. A few other people also felt that issues arose with booking modifications or refunds, with some experiencing difficulty canceling or receiving reimbursements.

What people talk about most

Location

Customers had positive experiences with location, often finding it easy to locate and conveniently close to... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use of the app and... See more

Booking process

People report positive experiences with the booking process, finding it easy, simple, and efficient to use... See more

Price

Customers consistently note positive experiences with price, often finding it reasonable and a fraction of... See more

Service

Users describe positive interactions with service, highlighting the ease of finding convenient and safe... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service and very friendly staff. The only issue is that there is no wheelchair access from the car park to the ground level . You have to drop off the wheelchair user before accessing the... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic parking space. Large drive with plenty of room for the car. It is a nightmare parking in Brixham so having this safe parking space is perfect. It takes all the stress out of findi... See more

Company replied

Rated 5 out of 5 stars

This space has been my 'go-to' parking space in Richmond for some time. It's in a quiet, safe and secure small close of houses close to Richmond Railway Station and also Kew Gardens. We use it mai... See more

Company replied

Rated 5 out of 5 stars

Easy to find and definitely 3 spaces available with room to open your car doors without hitting other vehicles. One thing to watch is the middle space infront of the house door, if your car is a lon... See more

Company replied


Company details

  1. #12 of 19 best companies in Car park
  2. #23 of 31 best companies in Electric vehicle charging station
  3. #100 of 201 best companies in Online marketplace
  4. #4 of 8 best companies in Parking Garage
  5. #3 of 7 best companies in Public Parking Space
  6. #8 of 9 best companies in Valet parking service

About JustPark

Written by the company

JustPark makes parking easier for over 13 million drivers, helping them find and reserve a space via 5 star-rated app and website products.

On the other side of the marketplace, JustPark offers an online platform for over 45,000 property owners to earn money from spare parking capacity - from driveways and spaces at private residences, to empty bays in car parks at hotels, churches and offices.

Winners of Sir Richard Branson’s VOOM competition, backed by BMW and Index Ventures (Facebook, JustEat, Dropbox) and chosen as one of WIRED’s hottest European startups, JustPark is leading the disruption of a £50bn global industry. With the highest-rated apps and over 1.7m customer reviews at an average of 96% satisfaction, we are UK drivers favourite parking app.

JustPark

Written by the company

The Parking App
The UK's favourite parking app, on a mission to make parking easy. Over 13 million registered users, over 50,000 managed locations. Find parking in seconds as a driver - or manage parking intelligently as an owner/operator.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

201k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(201,479)

41,249 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to find

Very easy to find. Great parking space. About 20 mins walk from stadium. Just a bit of a nightmare getting away from the area. Otherwise good space.

22 July 2026
JustPark logo

Reply from JustPark

Thank you for your positive feedback and 5-star rating!

Rated 1 out of 5 stars

Booked a space in Matlock

Booked a space in Matlock, Derbyshire. When I arrived I couldn’t find it and realised the space was in Folkestone! I’m not sure if it’s a bug or clever marketing to sell unused spaces in other towns. Because I cancelled on the day I lost all my money. Tried several times to contact them but the forms crashed or I got no reply. Be very careful when booking.

16 July 2026
Unprompted review
JustPark logo

Reply from JustPark

We're sorry to hear there was an unexpected issue with your booking - that's very unusual and not something we have seen reported commonly at all. We'll look into it.

If wishing to contact our team, we'd advise to please send details to help@justpark.com. Thank you.

Rated 5 out of 5 stars

Great facility

Excellent facility, easy to find a access

18 July 2026
JustPark logo

Reply from JustPark

Thank you for your review! We are so pleased to hear that you found it easy to locate and access.

Rated 5 out of 5 stars

Safe

Safe, plenty of space for an A4 Estate, 5-10 mins walk from Wembley Stadium.

22 July 2026
JustPark logo

Reply from JustPark

Thank you for your fantastic 5-star review! We're so pleased to hear you found the parking safe and spacious.

Rated 1 out of 5 stars

The road to the parking had road works…

The road to the parking had road works on it and I could not access the parking after 3 attempts from different places. I wasted an hour.

22 July 2026
JustPark logo

Reply from JustPark

We're sorry to hear there was difficulty locating the parking area - we will have the directions and road closure details reviewed to ensure this is made clearer.

If you ended up parking elsewhere, please send us details of any alternative parking payment made to help@justpark.com and we can assist you further.

Rated 5 out of 5 stars

No issues, all good

Easy to book. No issues with finding and parking in driveway.

17 July 2026
JustPark logo

Reply from JustPark

Thank you for your positive review! We're so glad to hear that booking was easy and that you had no trouble finding parking.

Rated 1 out of 5 stars

The car was not open so had to park…

The car was not open so had to park elsewhere

22 July 2026
JustPark logo

Reply from JustPark

We're sorry to hear there was difficulty accessing the parking area - that should not be the case and we are looking into this.

Please send us details of the alternative parking payment made to help@justpark.com and we can assist you further.

Rated 5 out of 5 stars

Very easy to use

Very easy to use
All info very clear. Booking was quick and straightforward

22 July 2026
JustPark logo

Reply from JustPark

Thank you for your wonderful 5-star review! We're delighted to hear that you found the information clear and the booking process quick and straightforward.

Rated 5 out of 5 stars

greaqt experience in Saltburn

greaqt experience in Saltburn

22 July 2026
JustPark logo

Reply from JustPark

We are so pleased to hear you had such a great experience. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

I set the APP up and enable location…

I set the APP up and enable location services as recommended. The APP tracked my location. The gate will not open until you are close enough to the parking location. Once you're in proximity of your parking you can just click on "open gate" in the APP. Convenient. I used it for parking in central London, Grosvenor area. I found it reasonably priced for what it offered me: secure, flexible, short notice, automatic access to parking in central London. Ticked all the boxes for my need. Top.

17 July 2026
JustPark logo

Reply from JustPark

Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy to find

Easy to find, easy to park.

17 July 2026
JustPark logo

Reply from JustPark

We're so pleased to hear that you had an easy time finding the space and that parking was convenient for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great host

Great host. Text on the day with all information, met us outside on arrival. Will use again.

22 July 2026
JustPark logo

Reply from JustPark

Thank you so much for your wonderful review!

Rated 1 out of 5 stars

The owner of the parking space at AGA…

The owner of the parking space at AGA Motors in Wembley was a nasty piece of work. A despicable human being. After the Bruno Mars show we found our car blocked in. When I ask him to move his car he said he will do it in his own time of which he did half an hour later. He was vulgar and said he doesn’t care about just park. Never ever use his parking space. Hopefully just park will remove his account!! Spoilt our wonderful night!!

22 July 2026
JustPark logo

Reply from JustPark

We're very sorry to hear about this experience and the unacceptable behaviour you encountered. We will certainly investigate this matter thoroughly and have raised this to our Space Owner team to look into it further. Thank you for raising this to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look