Simon and Marc worked very diligently on job 14391857! They kept us informed periodically as they battled a three house sewer blockage. They looked exhausted by the time they'd finished and a cheer we... See more
Company replied
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Ref. No. -14393689 I reported a blocked sewerage drain yesterday pm (29/08) and was told it would be within 36hrs due to recent weather problems. Engineers Sean Hudspeth and Joe Townsend arrived... See more
Company replied
I called Seven Trent after finding out our drains had overflowed into our garden. After reporting the problem and having had some discussions via WhatsApp they sent a Technician out to investigat... See more
Company replied
Ref number 14392860, engineer Liam o' Hara. Liam attended my property very promptly. He was polite and friendly, asked me to explain the issues. He told me what his assumptions were, then checked t... See more
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Company details
- #1 of 18 best companies in Water utility company
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
41k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
14398444 DAVE JONES The man showed us…
14398444 DAVE JONES The man showed us actually what was wrong and explained the job so well to us and so grateful for his help
7 September 2026
Unprompted review
Reply from Severn Trent
Shannon Gould,
We appreciate your five-star rating! We are delighted to hear our colleague clearly explained the issue and the work involved, and that you are grateful for the help received. Thank you for sharing your positive experience.
Kind regards,
Henry - ST Trustpilot Team
Reply from Severn Trent
martek martek,
We understand your concern about high bills. We are here to help review them with you. If you need any further support, please do reach out to our Billing Team: https://www.stwater.co.uk/help-and-contact/contact-us/bills-and-payments/
Kind regards,
Henry - ST Trustpilot Team
Ian smith and Paul Scott
Ian smith and Paul Scott, really friendly and sorted the issue straight away for me. Highly recommend!
14395736
7 September 2026
Unprompted review
Reply from Severn Trent
Millie Wilkes,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear that our colleagues were friendly and sorted the issue straight away. Thank you for your recommendation!
Kind regards,
Liv - ST Trustpilot Team
deon campbell 14395657 Great service…
deon campbell 14395657 Great service very happy
7 September 2026
Unprompted review
Reply from Severn Trent
We appreciate you sharing your feedback with us. We are happy you were pleased with our service. Thank you for your kind words and five-star rating!
Kind regards,
Liv - ST Trustpilot Team
Ian Smith and Paul Scott found stop tap…
Ian Smith and Paul Scott found stop tap for me in less then 60 second 14398308
7 September 2026
Unprompted review
Reply from Severn Trent
Lukasz Mikoda,
We're delighted to hear that the stop tap was located so quickly for you. Thank you for taking the time to share your positive experience with us!
Kind regards,
Liv - ST Trustpilot Team
Excellent and Professional Service
Excellent service from Darren Monks (14398941). He attended promptly, cleared the drainage blockage efficiently, and thoroughly washed and disinfected the affected area afterwards. He was professional, helpful and left everything clean and safe. Thank you for the excellent service.
6 September 2026
Unprompted review
Reply from Severn Trent
Ahmed Megahed,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member attended promptly, cleared the blockage efficiently, and thoroughly cleaned the area. We are so pleased they were professional and helpful.
Kind regards,
Liv - ST Trustpilot Team
Jimmy Brown was great
Jimmy Brown was great! He was helpful, informative and waited patiently as I got late to give access to the property. He assessed the whole situation very professionally and guided me through the next steps.Reference 14387988
3 September 2026
Unprompted review
Reply from Severn Trent
Amanpreet,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague was helpful, informative, and professional. We are so pleased they assessed the situation and guided you through the next steps.
Kind regards,
Liv - ST Trustpilot Team
I would like to thank Gaz (Gary Dulon)…
I would like to thank Gaz (Gary Dulon) for exceptional customer service he has provided for a leak I have been trying to get fixed for the last 7 months. He was very supportive and carried out the work efficiently and has since been in touch to check that everything has been repaired.
Thank you so much
Ref _14383158
A Balia
3 September 2026
Unprompted review
Reply from Severn Trent
Argee balia,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member provided exceptional customer service and was very supportive. We are so pleased they carried out the work efficiently and followed up to ensure everything was repaired.
Kind regards,
Liv - ST Trustpilot Team
A leak in the street
A leak in the street: but Jake came out and sorted within the hour. Probably a simple job for him: but prevented a lot of water loss. Thank you for the speedy response
5 September 2026
Unprompted review
Reply from Severn Trent
We appreciate your five-star rating and wonderful feedback! We're delighted to hear our team member was able to sort out the leak quickly, preventing water loss. Thank you for sharing your positive experience.
Kind regards,
Liv - ST Trustpilot Team
Alix came out to check on the issue…
Alix came out to check on the issue today and was thorough in his explanation of the issue, I was able to show him a picture of said issue and he explained that this looks to be a drain problem for the council - however he advised that as he works in the area he will keep an eye on it after bad weather to double check next time.
Professional, smart and knowledgeable, ref 14397924
Thanks
6 September 2026
Unprompted review
Reply from Severn Trent
Paul Carter,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was professional, smart, and knowledgeable, and thoroughly explained the situation. We are glad they will continue to monitor the issue.
Kind regards,
Liv - ST Trustpilot Team
Seven Trent call out
Quick to respond, lightning fast repair by a very good workman (stephan) ref 14398979.
6 September 2026
Unprompted review
Reply from Severn Trent
Matthew Turner,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that our team member provided such a quick and efficient repair.
Kind regards,
Liv - ST Trustpilot Team
Awesome!!!!!
JORDON was friendly, efficient and extremely knowledgeable. What more you could you ask for??
6 September 2026
Unprompted review
Reply from Severn Trent
Roberta Evans,
We appreciate your five-star rating and positive feedback! We are delighted to hear that our colleague was friendly, efficient, and extremely knowledgeable. Thank you for sharing your experience.
Kind regards,
Liv - ST Trustpilot Team
Stuart Webber came to repair a water…
Stuart Webber came to repair a water leak near our house. He was very polite, friendly and helpful. My English is not very good, but he took the time to explain clearly what had happened and reassured me about our water bill. He fixed the problem very quickly. I’m very happy with the service. Thank you, Stuart!
Reference number: 14398991
6 September 2026
Unprompted review
Reply from Severn Trent
Bożena,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was polite, friendly, and helpful, taking the time to explain everything clearly and reassuring you about your water bill. We are so pleased the problem was fixed quickly.
Kind regards,
Liv - ST Trustpilot Team
Patrick Saul and Dean Ferris came out…
Patrick Saul and Dean Ferris came out on a sunday to deal with a block, listened to my concerns and managed to solve the problem and clear the sewerage issue
6 September 2026
Unprompted review
Reply from Severn Trent
Jacob,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team listened to your concerns and successfully resolved the sewerage issue, even on a Sunday.
Kind regards,
Liv - ST Trustpilot Team
14397297 Dave Jones
14397297 Dave Jones
I am happy with the service, Dave is very kind and mentioned all clear and done, gave us some advice too.
6 September 2026
Unprompted review
Reply from Severn Trent
Kaman Yu,
We're delighted to hear about your positive experience and that our team member was kind and provided clear information. We're especially pleased that advice was given. Thank you for your five-star rating!
Kind regards,
Liv - ST Trustpilot Team
Shaun Fotheringham & Stacie Charlton…
Shaun Fotheringham & Stacie Charlton 14320583 came to my property today to do some maintenance work on the line. They left everywhere clean, tidy and ready for the the engineers to come to complete some repairs.
6 September 2026
Unprompted review
Reply from Severn Trent
AJB,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members left everything clean, tidy, and ready for the engineers to complete repairs.
Kind regards,
Liv - ST Trustpilot Team
Stopping the leak by Jimmy Brown
From the initial request made online for a engineer to investigate a possible leak on my property to the arrival of Jimmy Brown job ref 14391776 who investigated & very soon confirmed I had a serious leek,naturally I was quite concerned as what actions I needed to do.Jimmy was able to reassure me on what I should do next in a very professional manner,by his advice & providing info on contacting Watersafe Plumbers which Ive since done I now feel assured of a positive outcome,thank you Jimmy Brown & et al
3 September 2026
Unprompted review
Reply from Severn Trent
anthony brooks,
We appreciate your positive feedback and five-star rating! We are delighted to hear that our team member promptly investigated the leak and reassured you with professional advice. We are glad you feel assured of a positive outcome.
Kind regards,
Liv - ST Trustpilot Team
Reference 14397844
Quentin and Kyle were very friendly and proffessional in carrying out the job to clear our blocked drains. They kept us informed of what was going on and so we were very happy with the overall experience
5 September 2026
Unprompted review
Reply from Severn Trent
Chris Wilcox,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members were friendly and professional in clearing your blocked drains. It's great to know they kept you informed throughout the process. Thank you for sharing your positive experience.
Kind regards,
Liv - ST Trustpilot Team
Respectful polite and got the job done…
Respectful polite and got the job done Thankyou so much
Attend was
Paul s
Reagan B
Job ref 14394866
6 September 2026
Unprompted review
Reply from Severn Trent
Kirsty,
We're so pleased to hear you had such a positive experience with our team members. It's wonderful that they were respectful, polite, and got the job done. Thank you for your kind feedback!
Kind regards,
Liv - ST Trustpilot Team
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