Andrew Hampson

Hi Andrew, Thank you taking time to give us your feedback, we appreciate this may have been disappointing for you, this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9760648.- Carole.

We appreciate your five-star review! We're happy to hear that ordering online was easy, you were kept informed, and your order arrived quickly and carefully packed.

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Hi Andrew,
I understand how frustrating it must be to have your parcel delivered so late without any updates, and then to have it left on the step in such a manner. Your feedback is invaluable in helping us enhance our service and provide better experiences for all our customers. Please accept our sincerest apologies for any inconvenience caused. We appreciate your patience and understanding during this time. 

Thank you for your positive feedback! We're delighted to hear that you found our ordering process easy, and that you were pleased with the packaging, delivery speed, and quality of the item. We strive to provide our customers with a positive shopping experience, and we appreciate you taking the time to share your thoughts.

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Thank you very much for taking the time to leave us a 5* review!
Kind regards,
Thomas

Hi Andrew,

Thank you for taking the time to leave us your review. We're so sorry you've received vegetables in such poor condition. We set ourselves a high bar here at Oddbox, and it’s disappointing to hear your boxes haven’t met the mark in terms of quality and freshness.

While the produce we rescue may be odd or surplus, it certainly shouldn’t be low quality. If you do ever get any fruit and veggies that are less than fantastic we would love to hear from you as we can make sure these issues are looked into and that you are compensated for them.

Since we are grower led, the produce that is in your box is determined by what fruit and veg needed rescuing that week. However, with this in mind your feedback is very helpful and we have passed it on for proper consideration, as we are always looking for ways to improve.

We would love to learn a bit more about your experience with us Andrew, to find out more about how we may provide better service, so we have sent you an information request to get in touch.

Best,
The Oddbox team.

Thank you for the positive feedback! It means a lot to us.

Hello Andrew

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Our online Click and Collect in store option will be available again shortly. We look forward to welcoming you back soon.

Take care, RL