Hobbycraft Reviews 

I just visited my local Hobbycraft [ Basingstoke] to buy Merry Christmas peel offs . I searched the Christmas area & eventually asked an assistant who was filling up shelves in that area. She said " if we've got any they'll be at the front of the store with the Christmas bits " ! I looked again & asked the lady on the checkout . She came out but although she was helpful, she didn't have any idea . She asked another assistant who said " we haven't got any " . I said it was strange to have all this card making craft & no peel offs . One of the assistants said " we'll it is only early November " . Well , yes it is but it's not like they haven't got anything out yet ! I said , that i was making my cards & unable to finish tham & some I have to send abroad so I don't want to hang about . I was told to try again in a couple of weeks when they migjt have some in .I said I would go online , which I did & they will arrive tomorrow, free of postage , courtesy of Amazon Prime . I was not happy to do this as I like to support my local shop but I really got the impression that the staff , who were not busy & had no customers at the checkout , couldn't have cared less . I certainly will not be making Hobbycraft my 1st choice in the future . The Works in town has a very good craft selection & are very friendly & Amazon always come up trumps .

I thought stock systems knew when an item is instock in the store and not.
Apparently not. Ordered online after the store was closed for pick up. Been told that from me ordering to the item being picked it has been sold. Even with the store being shut!
It may turn up today or may not was the response from the online customer service. They dont know as it is the store who know about stock!

I have placed many orders with Hobbycraft over the years and I never had any issues. Two days ago I ordered some colours which I needed delivered today. I have paid £8 for next day delivery, meaning the parcel should have been delivered this morning but it hasn't come, probably because it left the warehouse last night at 8pm. Disgraceful service considering I have paid £8 for next day shipping guaranteed. Won't be using this service again.

Horrendous company. Ordered 29.10. for in 1hour pick up, needed this items fast, only to receive email that it would be ready within 24hours, nothing, called customer service, rude, obnoxious, dropped the phone and telling me she doesn’t know when it will be delivered to the store but definitely not 24hours, couldn’t even apologise. Absolutely useless as from
1 hour to 24hours to -THEY DONT KNOW. This should not be acceptable after taking someone’s money -it’s it false info, false promises. I needed all the items to make school project and now am looking elsewhere, totally ruined my 2 days. This company use to be good, not anymore, just lies, rude customer service, not interested at all in resolving problem they created.

Becose staff are helpfull nice and polit

After ordering a couple of canvases for next day in-store collection - I am so frustrated to still be waiting and find no help or customer support, apart from an awful AI that has done nothing except ask the same question repeatedly. I'm still waiting for a real person to respond and explain why the item is not in store yet 36 hours later. Terrible customer service.

I ordered an item for a special event. On the day of the event I went to pick up my order to be told 'we don't have it, here's a refund'. Yes, a minor problem in the scheme of things, but had I been informed the item was out of stock and not been charged for it I could have ordered from an online store. So, Hobbycraft will have had my money for over a week by the time I'm refunded and I won't bother to support a local shop next time.

I received my fabric order realised I made a mistake with measurements. However they were very helpful and exchanged it for the correct one. Yes they are slightly on the pricey side on some items, but the quality is always good

I wasn’t able to give no stars to hobbycraft which would be an honest review.
I went to there website to place a click and collect order at 10:36 this morning and the site said I could pick it up in an hour.
I went shopping in the store area and finally got to hobbycraft at 11:50 to pick the order up.
I was told the order hadn’t been picked and I would have to wait. I explained to the woman the website said an hour and I needed to be at the hospital in a while for an appointment but she just repeated I would have to wait.
When I asked why it shows on the website a one hour pickup time she just said “we are in the middle of changing the website”.
When I said will the order be ready before my 13:15 hospital appointment that was a thirty minute drive away all I was told it may be.
I asked another assistant to see the store manager and was told the woman I already spoke to was the manager.
I eventually got my order at 12:25 and by the time I drove back across the city I was ten minutes late for my appointment and had to wait around till I could be fitted in.
Thank you hobbycraft for nothing.
If you can’t keep the click and collect promise on your website it shouldn’t be on there and you certainly shouldn’t be charging £2 for an order under a certain price that you can’t fulfill.
My family give me hobbycraft gift vouchers for Christmas and birthdays but I will tell my friends and family not to get me any more because I refuse to use the hobbycraft rooksley Milton Keynes store until the manger has some training in customer service especially as when she did eventually pick my order I wasn’t even offered an apology!! How rude.

Hobby craft will not accept my review.

I purchased four baskets from Hobbycraft and, when they arrived, I noticed that the colour was significantly lighter than it appeared on the website.
To ensure I had received the correct product, I contacted customer services, who confirmed that I had. As the colour was not what I expected, I decided to return the items.

Wanting to help other customers, I submitted a review explaining that the baskets were considerably lighter in tone than the website images suggested. However, my review was not accepted. I have since amended and resubmitted it four times, yet it continues to be rejected.

I have been informed that the review does not meet the review guidelines, but I have been unable to locate any specific guidance explaining why a factual description of my experience would not be permitted.

This is disappointing, as reviews should help customers make informed purchasing decisions.

Had I seen a similar review before ordering, it would have saved me considerable time, effort and the cost of arranging a return.

Bought some Glow in the Dark paint for grandkids Halloween decorations etc but even after applying several coats, this paint does not glow in the dark, not even a little bit! Disappointed kids AND Nana.

I can't stop getting marketing emails. I paused them for 30 days on 10th October, but got another one on 11th October. I paused a second time, but got another on today, on 15th October. I have paused again. Third time lucky, perhaps?

I visited the Wednesfield store today early afternoon around 2pm…I needed some fusible wadding off the roll..a member of staff needs to cut this….there was a notice on the cutting table ‘Bell out of action please find a member of staff who will be able to help’ and that’s where I had the problem, I walked the length of the shop looked across each aisle, I didn’t find a member of staff until I reached the checkout,, there was a young lady serving customers..what was I supposed to do wait in a queue until it was my turn so she could then call for another assistant ? No Thankyou, I walked out..
Hobbycraft were more expensive for the item I required but I tried to do the right thing and support the local shop…how much does it cost to put a free standing bell on the counter?..I came home and made a purchase on the internet…

Excellent customer service. I purchased a box frame and finally finished the artwork. I opened the box frame that was sealed in cellophane. However, the glass/plastic panel was scratched. I was worried that I wouldn't be able to replace the item. However, Elise was amazing, I was so impressed by the service that she provided. Elise allowed me to choose a replacement and check it wasn't scratched. Grayson served me and kudos to these two individuals for providing exceptional customer service which can be rare these days - thank you for caring

I have been doing etching onto glasses. I am new at this and just learned that I should use an etching cream before hand. So I purchased one from hobby craft yesterday. 'MAGIC GLASS ETCHING CREAM'. There was no warning or a list of ingredients on the bottle. So, I used my hand to smear the cream onto the glass before etching. Fast forward 30 minutes later and the pain that kicked in was horrific. My whole hand felt like it was burning from the inside out. I had to put my hand under cold running water and after half an hour of standing there i took my hand out and the pain started again. Altogether I had my hand under a running tap for roughly 2 hours before having to ring 111. The emergency department instructed me to remove and change all my clothing instantly and get rid of anything that could be contaminated. I had touched my ear and face after using this cream the then my ear started to burn as well. The emergency department wanted to send me an emergency ambulance but my partner was with me so he took me to A&E instead. This product is highly corrosive and has acid in it, So, should be used with care and with PPE. The product I bought from hobby craft had no warning on the bottle but the doctor at the hospital noticed on the back of the bottle that there was a little arrow instructing you to peel the label off to read the warning instructions. I have tried to leave a review on their website to warn potential buyer's of the danger's, especially if you are not familiar with using this product. But after several attempts to do so, Hobby Craft have emailed me back saying 'They have reviewed my review but unfortunately it does not meet the sites guidelines, so can not be published'. My review is not offensive or abusive, it is simply just trying to warn others of the dangers prior to purchasing it. Rejecting my review is terrible and I will be taking this further. They do not have any warning information about this product on their site nor do does the google description.

Please any one using this product, PLEASE make sure you ware the correct PPE as exposure to the chemicals within this product can have lasting tissue damage. I would rate this zero if I could because of the customer service and lack of warning NOT for the product itself and I would upload the response from hobby Craft about my review and a photo of the state of my finger after using this product if I could but there is no option to upload photos.

Hobby craft as now joined in with those are actively ruining the pokemon hobby for fans. Turned up and queued early for a launch of a new set release of pokemon cards, only to be told by the male manager that the shipment had been lost and that it wouldn't be available for purchase. Was told a couple of days later that the shipment was lost and won't be coming to the store. I made a complaint and the regional manager who investigated told me that the the shipment arrived the next day and was sold out quickly. Which ever story you believe, one thing for certainly is that someone profited from the "lost" shipment and genuine fans lost out on what should've been a unprecedented release. Back dooring needs to be banned

The best craft shop without a doubt. Great products and fantastic support. I'm going to do a shopping haul on my birthday. Treat myself, my mind needs it. Thank you hobbycraft :)

I bought a black cat crochet kit from Hobby Craft, and when I got home, the instructions were unusable. I researched online, and it seems the instructions are AI-generated. Very disappointing

I am in the middle of a large project, went to buy some more yarn only to find that the yarn has been completely discontinued without warning. sent a formal complaint about it and was dismissed, and had the blame turned on me for not purchasing an adequate amount of yarn before the project. Incredibly dismissive and passive aggressive too. As its not the first time this has happened, I won't be returning.

I really love the shop!❤️They are very kind and helpful.So Lovely 🥰.I really love buying things from there .They greet me very well every time I go there . Their
always there when I need them.And I am hoping to win the 100 pounds prize at Hobbycraft . I really love them so much 💞that I buy so many things from there !!!❤️so helpful to me