peterj

GSA were absolutely hopeless in everything they have done for me. One speed, which is unimaginably slow in doing anything.
They act like they are an unaccountable public sector organisation, arrogant and totally inefficient.
Quite how the CEO, Ruth Cooke, and the Board, chaired by Colin Dennis, sleep at night with 88% 1* Trustpilot reviews is beyond me, but they must not care at all about their reputation and their customers.

I have an annual policy with a competitor, but I wouldn’t consider All Clear, because I just cannot get past the absolutely nauseating TV adverts. That smug couple of actors are awful.

Absolutely hopeless. A package that they picked up should have been delivered to me, but now they say they can’t deliver it and recommend I contact the supplier for a replacement or refund.
Did they just lose the package or wreck it? Who knows since you cannot speak to any human, just a bot going round in circles.
Evri are rubbish, and you have the order number, so don’t bother leaving your usual formulaic response asking for more information!
Update: THEY JUST CAN’T HELP THEMSELVES! THEY DON’T READ A REVIEW, JUST USE THE SAME USELESS RESPONSE.

Once again, more evidence of how National Tyres have been hollowed out by Halfords.
I booked an MOT online at the beginning of December for mid-Jan. I called the NT branch last week to see if I could change the timing slightly, only to be told that they don’t do MOTs on that day of the week.
BUT IT WAS BOOKED AND CONFIRMED ONLINE!
If I hadn’t called, I would have turned up and been turned away!
So I booked elsewhere, and sent a complaint to the NT customer support email address given on the website. This duly bounced back because “the target computer refused it”!
So I have now complained to Halfords customer support, who tell me they are investigating.
Total omnishambles!
What value destruction Halfords are achieving from their NT investment. Very sad, as NT used to be a great business.
And to pre-empt the vanilla response requesting details, my complaint case reference is 27905315.
UPDATE: Unbelievable that Halfords have just called me asking me if I’d like to rebook. The guy had zero knowledge of why this had happened, blaming “another department”! SHAMBOLIC.

Had a cold call on Friday from a lady who, as soon as I expressed some interest in their January discount warranty scheme, transferred me to a slick “closer”. As soon as I confirmed that I already had breakdown cover, he said that the Plan A Lite cover would be perfect and gave me the impression it would be all encompassing. He did not reveal that there are different levels of cover. He was keen to close the deal, but I said I would think about it, and he promised to call me back on Monday. At no time during the call was I told to review the website, that Lite was not recommended, or that there are traps in the labour cost covered.
Over the weekend, I did some research, which uncovered the following:

- the Lite policy only covers failures requiring roadside recovery. Any repair work found whilst driveable or during MOT and servicing is not covered. This had not been mentioned, which appears to be a consistent telephone sales tactic highlighted by several other reviews, or that I could have full cover at more than twice the price.

- I was assured that all repairs would be settled direct between the garage and Motoreasy in a seamless manner.

So I spoke to the boss at one of the local approved garages they recommended, who told me that the Motoreasy labour allowance of £60 per hour was well below actual and he would invoice me for the shortfall!
He also warned that Motoreasy would only cover the cheapest possible internet sourced parts and are very reluctant to pay for genuine manufacturer parts. He explained that he would not fit such lower quality parts in his business, and so he would invoice me for the difference.

Luckily, Mr Slick did not bother calling me back as he had promised.
All in all, I feel I dodged a bullet.
Do your research and Caveat Emptor!

UPDATE:
Despite the brouhaha of the PR response below, regarding what should happen, I was on the cold call from Motoreasy and nothing of the sort was explained to me at all! I was not on “an online journey”!
Where was it explained on the call that Lite is not recommended, he suggested it without mentioning any other cover levels or that “refurbished” parts are used?
I could easily have bought the cover and repented at leisure.
I also refute your earlier assertion, since removed, regarding my lack of response to your request for further details, as I provided them to Trustpilot within 5 minutes of their request.
None of my comments are incorrect, as you allege, and I stand by them all.
No doubt you record phone calls, from Raphael Cimmino last Friday, so I invite you to email me a copy of the file and then let’s reconsider our remarks.
I won’t hold my breath.
EDIT: No manager has bothered to contact me, and no transcript has been supplied.

I’ve received an email from Centauro saying that customers’ personal data, including mine, was hacked and stolen on 18th December! AVOID.
UPDATE:
Boilerplate reply is silly. It was Centauro who told me about the data breach!

Group1auto have just closed down their BMW franchise in Bishop’s Stortford / Stansted.
That’s of course up to them.
But I have a booking there on 14th January, and they have not had the decency to contact me, or presumably all their other customers that Group1auto could not care less about, that there’s no point in turning up.
So they treat their customers with appalling disdain.
UPDATE: re the disingenuous reply, I’ve rebooked elsewhere, thanks. You had your chance.

After 64 reviews, all of them genuine, trustpilot have removed 3 reviews which they say, whilst providing no evidence, that I have breached their guidelines. What nonsense.
Trustpilot take the side of the vendor who pays them, even when reviews are obviously fake.
I am closing my account.
Bye.
UPDATE: see PR response below. Even after appeal, you just get a generic and inapplicable reason. Yada, yada, yada. Case closed.

Absolutely rubbish performance by Sky+ on the Southampton vs West Brom match tonight. You’re watching live football and get a blank screen saying “technical problem, please try later”.
REPEATEDLY!
Awful.

I am a customer and I would like to refer a friend under the ID Mobile referral scheme. So I applied for a link and received an email inviting me to activate my referral account. I then discover that this requires a password that is 10+ characters, plus the usual 1+ upper case, 1+ lower case, 1+ special characters. Fair enough, that’s good security.
However, when I input a password qualifying for the above, I get a display saying “you cannot use a word that is in the dictionary”. So, ID Mobile, you require a set of 10+ random characters that nobody could possibly remember, and that is far more restrictive than the password requirement when opening a credit account. What nonsense.
I’m trying to refer a friend, not break into GCHQ!

I am at Alicante airport, with a car booking for 4pm. The Centauro desk has no clients, just staff standing around. My flight arrived early. It is 3.09pm. The jobsworth staff refuse to talk to me until 4pm, even though the car is ready now. I have phoned Centauro Customer Services who would not help. I rent about 10 cars a year, often from Centauro, but I am now a former customer. They are totally customer unfocused. They couldn’t care less.
UPDATE: following the response below, I completed their form as requested and received an immediate reply saying "At this time, your query is considered resolved". No, it isn't and you have made zero effort to do so!

Excellent customer service. Recommended.

I joined IDmobile recently and had been happy with it. However, this morning I received 2 marketing emails. This is irritating as I have my comms preferences all set to off. I went to the “live” chat service, but gave up and ended the chat with my query unresolved as every response from the agent took more than 5 minutes! It seems my best option is to block IDmobile’s email addresses…

UPDATE: The response below is completely disingenuous. My phone has been on since 7am this morning. ID mobile have neither phoned me nor had sent me an email. After their response was posted, I received an email saying at the end
“To enable us to look into this further can you please provide the below information:
[completely blank!]
Thank you,
Zandile
The iD Mobile Team ”

Hopeless!

FURTHER UPDATE:
ID Mobile has finally phoned me 3 days later, and their highly technical solution is to block their email address. Doh…

Absolutely rubbish service used by Viking. My order was promised for Wednesday, I stayed in all day, and the tracking says they attempted to deliver and left a card. That is a LIE.
On Thursday, I stayed in all day, and the tracking says they could not access the property. That is a LIE.
On Friday, I cancelled the Viking order.
DX are duplicitous liars to cover up their delivery incompetence.

Absolutely rubbish service used by Viking. My order was promised for Wednesday, I stayed in all day, and the tracking says they attempted to deliver and left a card. That is a LIE.
On Thursday, I stayed in all day, and the tracking says they could not access the property. That is a LIE.
On Friday, I cancelled the Viking order.
DX are duplicitous liars to cover up their delivery incompetence.
UPDATE: ref the response below, I can confirm that I’ve cancelled the order!

I used to think that OKMobility were ok, and have used them frequently, about 6 times a year. This week, Antonio at Alicante airport told me that if I did not buy their insurance, my liability is unlimited. That was a complete lie, as my liability is limited to the excess blocked on my cc, for which I have an annual insurance policy. When I declined his kind offer, he became rude and offensive. He clearly did not like not earning a hefty commission from his mis-selling.
When I complained to “customer services”, I got the usual fob off and a 20% off discount provided I booked direct. Given booking direct is twice the cost of using a car agent, that’s not an enticing offer.
I have now filed OKMobility in the same bin as those other sharks, Goldcar, and won’t be using them again.

Both my wife and I received unsolicited sms messages inviting us to apply for travel insurance quotes. There was an option to send an sms to opt out of future marketing. We then found out that the STOP message was to a premium number, not part of our call package. So we were both charged 15p to stop these sms messages, which no doubt goes to Staysure.
What a scam!
In future, we’ll just block these unwanted and unsolicited nuisances.
UPDATE: ref the reply below, we have never had any policy with Staysure. Why is your ‘stop’ sms address a premium number?

Excellent and prompt service, especially the delivery driver who was great.

The grass collector on my new Al-Ko ride-on is very poorly designed, in that it gums up if there is the slightest moisture in the grass, necessitating removal of the very heavy storage bin and then digging out the blockage. I wish I had not replaced my Westwood, which was excellent. This is a definite downgrade, and not recommended.

AVOID! One of the many Asian operated clickbait travel websites that quote amazing online prices, which you can't book online and that are "just sold out" when you speak to them. EG today I spoke to "Mark" about Emirates LHR to MEL in business, on the website at "from £2600", actual price quoted to me £6300! Haha.
I had not even given him the dates before he told me that the website prices are not available.
You only have to look at every single 5* reviews on Trustpilot that quote an individual name who was very helpful. How unusual, and how obviously dodgy.
Absolute classic ramping, exactly the same as theflightsguru.co.uk who are also scurrilous clickbaiters like this lot.
EDIT: the response below is of course entirely disingenuous.