National Tyres and Autocare Reviews 

First class experience. Problem swiftly identified and rectified while I had coffee. Faultless service from counter staff n guy who diagnosed problem. Did not meet staff who fitted new battery but it was an excellent all round service. Thank u all so much.

Jason was amazing at Totton branch. Had my Mercedes tyre fitted yesterday. Great experience. Great guy very helpful gave me all the options and help me make my decision to fit my tyre very easy. Was very professional.

Taking payment in advance, but can't deliver the service. This is the second time in 2 days. Now I'm waiting 5 days to get my £800 refunded, leaving me unable to get this fixed elsewhere.

Ordered online. Got 2 separate emails saying items out of stock then another one saying they don't do mobile fitting in my postcode - but the order went through online?

Anyway, waste of time, don't bother.

Very dangerous company who dont care.
I purchased 2 front tyres from them for home fitting, they got the incorrect location to start with. And when the tyres where fitted had a bad wobble. Took to a proper garage and both tyres where fitted without any weights or balancing. VERY DANGEROUS. they has also scratched the alloys. I emailed them twice and had no contact from them, they just dont care once they have your money, stay clear.

Order some tires to be fitted for an MOT, only to get an email three days later for this order to be cancelled because they couldn’t do the date, even with 3 other dates supplied over a 3 week period. No alternative offered, just immediately cancelled and expect a refund in 3 to 5 working days absolutely ridiculous.

Poor organisation not enough staff.
Booked a 10:00 slot several days in advance for tyres to be fitted at a Branch 80 miles away while passing by. Arrived to be told id have to wait around for several hours. Ended up with no apology and re booking for the following day to be a guaranteed time slot. What a joke. This was after originally arranging a mobile fitter from this company fully paid up to be told they couldn't cover my area and id have to wait for a refund. They need to think long and hard about the service they provide because I won't be coming back. Ill be using an independent company that values the customer.

Friendly knowledgeable staff, advised of work required and timescales. Very happy with today's service, have booked in again next week. Top marks

Really helpful service from Dan and Ben exceeded my customer expectations went above and beyond what I expected
Will definitely return
National tyres Newquay

Burton on trent branch. They got me in next day, first thing as was in a jam. I can't praise them enough, fantastic service and brilliant bunch of lads👍👍👍

Used this garage for many years, today was the last time!

Booked in for a free suspension check on my van as it makes a really loud bang when going over bumps.

Booked an appointment, dropped it off at 8:30am on Saturday, then at 5:01 had a call which was basically a one ring dial so you coolant answer it, then no reply to call backs as they were closed.

No voice message left either!

Finally get through Monday morning and the boy on the phone says “sorry love don’t know nuffin about it”

Apparently he just got back from annual leave: the technician that was meant to be looking at hot wasn’t there and the manager that called me was also now on annual leave.

I was left no voicemail and the Monday lot were left no notes! That is diabolical

So after some back and forth ‘because he was perfectly happy to leave the conversation at that and I was told ‘you need to understand people go on annual leave”

So by those standards that National Tyres will just down tools, leave no information to the customer or for the next person on the desk and leave you in the lurch if they have a jolly booked, I would not recommend anyone trust them with your vehicle, especially on a Saturday when they will close up and keep your vehicle all weekend.

Even when I called, not ONCE did he say; oh I apologise or we will look at it today! NOTHING other than I don’t know.

Diabolical service from management down

Great Friendly staff and quality service, I felt welcomed ☺️ looking forward to coming back again if I ever have an issue with my car tyres

Changed my tyres today at Guildford: Woodbridge Rd, Guildford GU1 1EG. Complicated works (R20, Nearly New Rims, RunFlat, tpms sensors), car with 3000 miles, a bit worried about scratches, sensors, etc
But all done just perfectly, quickly, no hassle. Reception guy is smart and effective. Clean: they use seat covers, i liked that.
Flawless work, rims and sensors ok, wheels well balanced. Tyres they supplied were 2415 (April 2024) which is quite good, not old.
The things i dont like: 1. Halfords "talanted managers" creared policy not to use non-halfords parts, so they could not put on my Mercedes OEM Tyre Pressure Sensors (in accordance with Halfords genius i must not use Mercedes parts, but to buy from Halfords - need to fire such policymakers, asap, in my opinion), and 2. Tyres were not clean. Clean car with ditry tyres - not so nice.
However, these are details, and these guys are good, Halfords dumbness is not their fault.
5 stars, very safistied, thank you!

The polite staff and attentive to the customer. Told the the information I wanted for AC health check then regas if needed. AC all OK. Just regas. So that was a saving. The quickness of the techican doing the job. Also the manager gave 5% of as could not order on line. Exceptional. Highly RECOMMEND THEM.

Anlaby Road, Hull branch.
First visit was to get a new tyre, was booked in for an hour slot and when I arrived was informed I’d need to leave it with them for at least 3 hours. Major inconvenience but at least it got done.
Second visit I booked in online for air con regas. Arrived to be told there wasn’t any staff on that day that could do aircon, despite the booking system letting me book it. No call to cancel and save me a wasted trip. No apology, the member of staff just stood looking at me brain dead like I was the one supposed to come up with a solution. I asked if I could rebook it for the following day, she said no because she didn’t know what staff would be in. I asked how they manage to book anything in at all. She said “we don’t, it’s the online booking system”, then stood and continued to look vacant until I eventually said I suppose I’ll need a refund then?!
Abysmal system and service, wasted 40min round trip and for my ride back too. Definitely won’t be trying a third time!

Great service and brilliant customer service.

Booked mobile tyres to be fitted time slot Saturday 10 - 12, paid fee, paid £300+ for tyres, then get a message 4 hours later saying mobile fitter can't make it in the morning but can do afternoon. So I can cancel but have to wait 3 to 5 days for money back, sorry but who's got a spare £300 to go elsewhere whilst waiting on refund. Even worse they have not even offered me a time in the afternoon it's just a case of waiting 5 hours (1 till 6) not even at home it's a storage so not comfortable. Very poor service and would advise all to avoid.

Excellent Service!

Visited the National Tyre Centre in Cannock today, outstanding service from Alex and Paul - you made a heavily pregnant women feel very assured and calm following a wild morning! Thanks for your promptness and excellent service, 10/10 would recommend.

Called 'on spec' to Crewe branch to have tyre safety checked. The reception I received was brilliant - prompt, very pleasant and importantly "no nonsense". The fitter made it quite clear that my tyres were fine and suggested that I would have no problem for at least 2 months, and that I was welcome to call back for a further check then. Very pleasing and reassuring

Dropped car off at 8:30am for service & MOT, took all day! i had to call at 3pm for an update, would not be ready for another hour, arrived to collect car at 4pm, told not ready for another half hour. I could see the car on ramps still and the technician too busty chatting on his phone instead of working on my car. Poor service.