Kwik Fit Reviews 

81,142
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,658 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, describing it as efficient, quick, and professional. Many people praise the staff for their helpfulness, friendly demeanor, and extensive knowledge, often going above and beyond. Reviewers appreciate the thoroughness of inspections and clear explanations, fostering confidence in the work done. However, some customers noted dissatisfaction with the booking process, citing issues like delayed arrivals, last-minute cancellations, or no-shows for appointments. People also mentioned problems with services being unavailable upon arrival or parts not being ordered in advance, leading to extended waiting times.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, helpfulness, and... See more

Booking process

Users describe ambiguous interactions with the booking process, with many finding it easy and... See more

Product

Consumers find product experiences to be ambiguous, with some expressing satisfaction with services like tyre... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices to be competitive, fair, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really excellent service on my second attempt at booking. First attempt, I was informed no tyres in stock so had to call back. Called back the next day, tyres available, booked in for following day. S... See more

Company replied

Rated 4 out of 5 stars

Tyres were available, fitting at home, needed Tyron bands (which other companies would not touch), booking process should have been easy and prices were competitive. Unfortunately due to issues with... See more

Company replied

Rated 4 out of 5 stars

I hesitated to return to Kwik Fit West Norwood for my vehicle MOT, having previously experienced poor service. This time there was a hiccup, but the team went out of their way to put it right. Wi... See more

Company replied

Rated 5 out of 5 stars

Many Thanks to the Kwik Fit Team Your Tyre technicians arrived on the specific chosen day and replaced two tyres within 30mins. Alloys weren't at all damaged during the tyre change and wer... See more

Company replied


Company details

  1. #23 of 25 best companies in Tyre shop
  2. #16 of 19 best companies in MOT Centre
  3. #52 of 62 best companies in Vehicle Repair
  4. #45 of 53 best companies in Car service

About Kwik Fit

Written by the company

Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.

Book A Free Vehicle Safety Check
Buy Tyres Online
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!

Buy Tyres at Kwik Fit
Vehicle Servicing To Suit Your Needs
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.

Book Your Service
Same Day MOTs Available
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!

Book Your MOT
Mobile Tyre Fitting
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.

Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.

Kwik Fit

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(81,142)

4,586 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was extremely impressed with the mobile…

Was extremely impressed with the mobile tyre fitting service and would highly recommend.

15 July 2026
Kwik Fit logo

Reply from Kwik Fit

We're so pleased to hear you're impressed with our mobile fitting service. We really appreciate you recommending it to others, too. Thank you!

Rated 5 out of 5 stars

Slick Tyres fitted fast on the drive !

Had two tyres fitted on my drive to my old classic temporarily non running XJ6 . Arrived on time , gave advance warning of arrival , carefuly jacked up the car and got on with the job . The old perished tyres were off in no time and the correct new ones fitted fast . The guy who did the job was local, very slick and professional, despite it being a blazing hot day for which he accepted a cold drink . Booked and paid for the two tyres online and as such got a 10% discount. Subsequently got a full tyre report and invoice via e mail . Would highly recommend and do this again, as I was very impressed at how slick and easy it was , excellent customer service.

25 June 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this wonderful review! We're delighted to hear you're impressed with the communication, promptness and caring ways of our mobile fitter. It's feedback like this that makes us so incredibly proud, thank you!

Rated 1 out of 5 stars

Wont be using again

Appointment cancelled at short notice & rearranged appointment happened 8 hours late

20 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

HI there, Peter. Thanks for taking the time to share your experience and we're sorry to hear you're feeling let down on this occasion. It's disappointing that the team had to cancel your appointment. To get this looked into in more detail, please can you submit the following form with additional information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will then be in touch with you directly to offer support. Thank you.

Rated 5 out of 5 stars

so easy

quick, simple and reasonably priced

20 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for taking the time to share this fantastic review, Nick! We're so pleased to hear you're impressed with how quick, simple and reasonably priced the service was. Thank you.

Rated 5 out of 5 stars

Great service!

Very quick and reliable.

15 July 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this review, Richard. We're delighted to hear you're impressed with how quick and reliable the service was. Thank you!

Rated 5 out of 5 stars

Booked online for 4 tyre changes on the…

Booked online for 4 tyre changes on the same day, fitted within the hour at Bulwell, Nottingham Store, by Lance. Amazing, quick service. Lance was very friendly, approachable and knowledgeable. Highly recommended.

21 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this fantastic review, Miss Mills. We're delighted to hear you're impressed with how quickly the team were able to help with your tyre replacement. Thanks so much for your kind words and for recommending us to others. Thank you.

Rated 5 out of 5 stars

Great service a and fitter

Lee the fitter was a great guy, very friendly, helpful and efficient.

15 July 2026
Kwik Fit logo

Reply from Kwik Fit

Hi Dean, it's wonderful to hear that you found Lee to be friendly, helpful and efficient during the tyre fitting. Thank you!

Rated 5 out of 5 stars

First time using kwik fit and first…

First time using kwik fit and first time needing a tyre change. Online booking was seamless and mobile tech service was on time and a quick job. Would highly recommend

20 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hello Jill, we're delighted to hear that your first experience with us was a success, that you found the online booking easy and that the fitting was done on time. Thank you for choosing us.

Rated 5 out of 5 stars

Brilliant fast and efficient service

Brilliant fast and efficient service, used the home service again and it was great and always kept in touch to let me know where they were

15 July 2026
Kwik Fit logo

Reply from Kwik Fit

Hi Scott, we're pleased to hear how happy you were with the fast and efficient service and that the team kept you well informed. Thank you!

Rated 5 out of 5 stars

Great experience with Kwikfit mobile…

Great experience with Kwikfit mobile tyre fitting the other day. Great communication from start to finish. Very convenient as I had my tyres replaced at work. Definitely recommend and will use again myself

20 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi Gary, it's great to hear that you were pleased with the mobile tyre fitting service and that the team kept you well informed throughout. We hope to be able to help you again should you need it.

Rated 1 out of 5 stars

Dishonesty and wasting time

Called on Friday to book a battery replacement and explicitly asked whether they could code the new battery. They took my registration, said they’d order it, and told me I’d get a call in around three working days. No reference, no email that anything was ordered.

After hearing nothing, I called back on Wednesday and was told they can fit the battery but can’t code it. Even worse, the original staff member claimed he’d already told me that, which is simply untrue.

If I’d been given the correct information on Friday, I wouldn’t have wasted nearly a week waiting. Poor communication, misinformation, and a complete waste of my time.

22 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi Meisam, we're sorry to hear about the miscommunication regarding the battery coding and that the team didn't get back to you within three days as promised. If you'd like to discuss your experience in further detail with our Customer Care team, please don't hesitate to reach out to them via this link - https://www.kwik-fit.com/contact-us/customer-contact-form Many thanks.

Rated 1 out of 5 stars

Tyres fitted but not balanced

Tyres fitted but not balanced - will Kwikfit will not come back to correct - I have to take the car to them.

10 June 2026
Kwik Fit logo

Reply from Kwik Fit

Hi Michael, we're sorry to hear that you're disappointed with the tyre fitting service. Could you please contact our Customer Care team via this link so they can offer you further support - https://www.kwik-fit.com/contact-us/customer-contact-form Thank you.

Rated 5 out of 5 stars

Used the mobile service

Used the mobile service, much easier than taking to the garage

23 June 2026
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this amazing review. We're delighted to hear you made the most of our Mobile Service! Thanks so much!

Rated 1 out of 5 stars

Abysmal Service

Kwik Fit failed to meet their booking on 4 occasions.

14 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Andrew. We're sorry to hear you're feeling let down by the service. When you have a moment, please can you submit the following form with additional information? - https://www.kwik-fit.com/contact-us/customer-contact-form - A member of our Customer Care team will then be in touch with you directly to offer support. Thank you.

Rated 5 out of 5 stars

Great experience at St Helens Kwik Fit

Great experience at St Helens Kwik Fit, turned up on the chance to see if they could do my wifes air conditioning recharge on a Toyota aygo. They were friendly and accommodating. Would definitely use them again. Great experience.

21 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Hi there, Robert. Thanks so much for sharing this wonderful review. We're so pleased to hear you're impressed with how the team were so friendly and accommodating when you visited with your wife's car. We look forward to helping you again in the future if it's needed. Thank you.

Rated 5 out of 5 stars

Although my experience at their Dundee…

Although my experience at their Dundee Perth Road branch was less than a happy one I have to say their speedy resolution of my complaint could not be faulted. I think that says more about the company than anything. Their Regional Manager called me, listened to my complaint leaving me full of admiration as to how things should be done. Well done Liam and well done Kwikfit

9 July 2026
Unprompted review
Kwik Fit logo

Reply from Kwik Fit

Thanks so much for sharing this amazing review, Iain. We're so pleased to hear you're impressed with how quickly the team were to help with your complaint, although it's disappointing that your visit wasn't a positive one. Thanks so much for sharing your experience with us, we really do appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look