Halfords Retail  Reviews 

Very helpful staff, kept me up to date with progress

I was relieved that l could find a place to check my car while you wait. Great service in time of need!

Great team all genuinely want to provide information and we're so helpful and knowledgeable. Lovely, kind people made all the difference coming in to buy a bike/accessories as a beginner

Everything went well and good service at a price I thought was good. I gave four stars as I never give five. no company is that good.

Everything worked well and the price was excellent.

Purchased a Road Angel Halo Pro 2k (award winning!) dashcam and had it fitted.

Reviews of the dashcam were encouraging. Appointment was made for fitting.

On collection (all at appointed time - well done!), I inserted an SD card as instructed but couldn't get connection to the app.

Return visit to the store revealed that rear camera had been installed upside down (i.e. not tested) and connection to the app was established.

However, it doesn't remain connected for more than a couple of minutes. It suggested to me that I give the camera a wobble from time to time to get connection. This can't be right.

Another visit to the store is coming up.

The Staff are very helpful, and product knowledge was excellent plus the parts I needed were on the shelf .

Product Improvement Suggestion: Standardizing Modular Foam Inserts for Halfords Advanced Torque WrenchesProduct Affected: Halfords Advanced Torque Wrench (20-60Nm) / Halfords Advanced Modular Storage EcosystemThe Problem:As a loyal customer investing in the Halfords Advanced modular tool control system, I have noticed a frustrating inconsistency in product presentation and compatibility. While the standard modular trays (such as the plier and screwdriver sets) utilise a high-quality, dense, dark charcoal foam tray that fits perfectly into the case slots, the 20-60Nm torque wrench arrives in a light gray, low-density packing foam.This causes two major issues for the user:Visual Mismatch: The light gray foam disrupts the uniform, professional "shadow-board" aesthetic of the Advanced range when stored alongside other modular trays.Poor Fitment: The torque wrench foam insert is not sized to seamlessly lock into the standardised grid of the modular tool cases, leaving awkward gaps and allowing the tool insert to shift.Proposed Solution:Please update the packaging for the Halfords Advanced Torque Wrench lineup to include a standard-sized, dark charcoal modular foam tray that matches the material, colour, and footprint of the existing screwdriver, socket, and plier modules.Even if the torque wrench is sold as a standalone item, designing its foam base to double as a standard-fit modular insert would drastically improve value for your core demographic of mechanics and serious DIY enthusiasts who take pride in neat tool organisation .

Good customer care and knowledgeable about the oil I needed

Checked out the model and price of a new battery for my Ford Fiesta, made an appointment one hour ahead, turned up at their Kirkstall store and was dealt with by a very polite young man and lady who said to come back in 30-45 mins and so I went to do some shopping and when I returned my keys were handed to me and the car, which was in the parking spot that I left it, was ready to drive away. Great service, would highly recommend.

Visited Cribbs Causeway branch today to collect an online order. I was greeted by a young lady who gave me a very genuine warm smile and was super efficient with getting my order for me. I failed catch this ladies name, however, for the management to pass on the fact that she is a credit to Halfords, she had strawberry/red hair and some facial studs. Customer service with a smile-many thanks. Top lass-

Super quick collection and staff were helpful

⭐ Halfords Leicester – Serious failure with Click & Collect order

I’m extremely concerned about how my Click & Collect order was handled at Halfords, St Margaret’s Way, Leicester.

My order/booking number was 2236396453.

I ordered a bike together with several accessories. Halfords’ own confirmation gave different collection dates for the individual items and specifically stated:

“We’ll email and text when your other items are ready to collect.”

The collection dates shown on my Halfords order included:

Halfords 17cm D-Lock and 120cm Cable – £26.99
Ready from Thursday 27 August 2026 at 5:05pm

Halfords Engine and Parts Degreaser 500ml – £5.39
Ready from Thursday 27 August 2026 at 5:05pm

Halfords Universal Bike Stand – £17.99
Ready from Thursday 27 August 2026 at 5:05pm

Halfords Super Bright LED Bike Light Set – £9.00
Not ready until Wednesday 2 September 2026 at 4:00pm

Mucky Nutz Rear Mudguard – £34.20
Not ready until Thursday 3 September 2026 at 4:00pm

The bike had its own collection/build arrangement, and I authorised somebody else to collect the bike only.

I gave that person a written letter on headed paper containing my contact details, address and order number. The letter explicitly stated that they were authorised to collect ONLY THE BIKE.

Despite this, Halfords say they handed the person several additional items from order 2236396453.

What is particularly important is that Halfords did acknowledge in store that items had been handed out before the collection dates that had been arranged and shown on my online order.

When I placed the order online, I knew the collection dates in advance. I therefore had every reason to believe that nobody would be able to collect those items before those dates, especially when Halfords’ own email said they would contact me when the other items were ready.

That is why I was comfortable allowing somebody else to collect the bike. I knew the other items had later collection dates and I had not authorised that person to collect them.

The LED bike light set was not due to be ready until 2 September, and the rear mudguard was not due until 3 September.

So the obvious question is: why were items apparently handed out before the dates Halfords themselves had given me?

When I later went into the store to collect the outstanding items, I was told they had already been handed to the person who collected the bike.

Two items are now disputed. The person who collected the bike says they did not receive them. Halfords say they were handed over.

Halfords also appear unable to provide me with a signed receipt or clear collection record showing exactly which items were handed over, when they were handed over and who received them.

What made the situation worse was the way I was treated when I raised the issue in store.

The store manager in the bike department blamed me for the entire mix-up because I had given the collector the order number. I was effectively told that because I had given the number out, it was my fault.

There was no accountability for the fact that my written instructions had not been followed. There was no apology. There appeared to be no proper acknowledgement of the seriousness of handing over goods outside the collection dates I had been given.

I accept that at this stage I lost my temper. I was asked to leave the store and I was happy to do so.

However, the fact remains that the collector had the order number because they needed it to collect the bike. They also had a written letter specifically stating BIKE ONLY.

Halfords’ own system had given later collection dates for other items, and the store acknowledged that goods had been handed out before those dates.

From my point of view, that meant I had no reason whatsoever to believe those items would be released early.

My complaint is therefore about both the security of Halfords’ Click & Collect procedure and the complete lack of accountability when something goes wrong.

If a person can apparently be given multiple goods simply because they have an order number, despite written instructions restricting what they can collect, and despite some items not even being due for collection until several days later, that is a serious concern.

I would like Halfords to explain exactly what was handed over, on what date, what checks were carried out, why my written authorisation was not followed, and how items with later collection dates were apparently released early.

After the way this was handled in store, the lack of apology and the attempt to place all responsibility on me, I will not use this Halfords store again.

Order/Booking Number: 2236396453

I was charged for an air freshener that I was told was free due to me spending over £30. Totally lack of training and a display of "can't be bothered attitude "

Staff as usual friendly,polite and willing to help.

Amazing!
Helpful and patient staff

Excellent staff. They make you feel at home.
Good quality products.

I need a satnav for a holiday journey and the offer from Halfords was the best I could find. I ordered it online, picked it up at the store and later on the same day added updated and ready for use for the holiday. Couldn’t be happier.

Knowledgeable staff and good service.