Halfords Retail  Reviews 

I attended Halfords in Limerick, Ireland, just today, 23 July 2026. I was seeking a headlight bulb. I endeavoured to remove the old bulb myself but had difficulty - it seemed to be stuck and when I tried to use the blade of my key to help prise it off, the key fell into the deep cavity beneath the bulb housing. Not clever, I know. I solicited help from the staff and a young female member of staff, Lia, came to my aid. She had a great problem-solving attitude and managed to get both the old bulb off and, after some tremendous efforts, the key retrieved (her far smaller hands)! She also replaced the bulb and ensured it was working before she finished. I want to compliment her on her attitude, her refusal to be beaten in a tricky challenge that was partially created by me! Well done Lia - you did a great job!!

Placed order through app
No order confirmation took money, getting contact 10 days later. Still, no refund a no contact from herefords. Said they were gonna call me back
Would not recommend buying from this company
Total shambles in how they deal with complaints

Told me I needed a new exhaust and new coil springs when I went to another garage it was small fixes that needed done that they did for free! Was going to cost me a grand to fix! Robbers

Bought a bike last Septrmber. Needs repairs. I need to know if it is covered by guarantee...should be. They closed my store and all local stores this month. Phone line had no options to help. Just hung up on me. Not sure how I'd even get the bike to a store so far away. Needless to say I'm no longer a Halfords customer. Clearly a company going down. Shane

Great dash cam install! Many thanks to Luke at Llandudno.

Very poor service at Worcester Halfords today. Ordered a flush rail for my car set i1. Not ready over an hour later. Quicker to buy it in store made when there were lots available. Made to to wait at Worcester whilst they tried to sort it. They should have just given me the rail bars that were in the store. They could see I had ordered and paid for it from the confirmation on email.

I have been to Halfords in Scarborough, N Yorks three times recently to get my car fixed and I have always found the staff there fantastic! They are extremely helpful, polite and prompt. I recommend them

I ordered several items using their Click and Collect service and received an email confirming they were ready to be collected. When I visited the store next day they had a record of my order but could not find the items. I said I would call back later. 30 minutes after my visit I received an ’e-receipt’ from them stating I had collected the goods 4 hours earlier and taking payment. Their customer service is dreadful, no email, you have to phone them. I had no response to my complaint for over a week and had to ask my credit card company to stop the payment. I’ve been a customer of Halfords for over 50 years but not any more☹️

Went to Inverurie halfords to get help with my sons bike. The staff were extremely helpful and friendly. They managed to swap out the pedals after they appeared to be stuck. Very happy with the service I received from each member of staff.

Roof bars & fitting booked with a timeslot, went there for it & the parts weren't there plus there was no-one even trained to do it working that day.
Returned 2 days later & the bars don't fit my car, despite being told they were universal & the Halfords online site saying they were suitable.
No other bars in stock either.
2 trips & had to get a refund!

We ordered roof bars, plus the correct fixings, and booked fitting. When I arrived for the fitting appointment (having driven over 45mins because we don't live close to a store!) I was told the fixings hadn't arrived so they couldn't fit the roof bars. There were numerous staff just standing around chatting, no exactly busy so I questioned why someone hadnt checked through the fittings for that day and checked they had everything they needed so they could have called me and saved me an entire wasted afternoon. I was told they had no way of checking where the items where, just that they could see had been dispatched, but had no way of tracking any further. I was assured I would be called over the weekend with an update, no call came. I spoke to someone online when I got home from store, and their suggestion was the call the store for an update (the store I had literally just got home from). On Monday I called customer service, they tried to get through to the store but noone answered the phone. They asked me to wait a further 48hours for them to investigate. I explained that we are due to go camping this weekend and will have to cancel the trip if we don't have roofbars so if they cannot locate the missing part (which is now out of stock online!!) that I would need to go elsewhere to source them. Last night I was over the moon that my online tracking updated to say the part had arrived. So I called customer service again and after half an hour on the phone was finally transferred to the store (Epsom) to be told that they didn't know why my tracking had updated because the item isn't there. So it's now over a week since the items were due into the store, I have no update, I have two days to resolve it so it's too late to order it from somewhere else. No one has called me with an update. They have £260 of my money and no idea when/how this will be resolved. All round a horrendous experience with staff in all departments with no knowledgeable of where the item is or when it will arrive.. absolute shambles.

Very disappointing as a paid up member to have two sums taken from my bank account with no item actually available to click n collect. No customer service available online or by phone.

Should be on Rogue traders!! Halfords did a service last year & said the sump was damaged. They said it must have been the garage that did the service the year before - guess what - it was them! So they said they would repair it - went for a service elsewhere this year & guess what the sump is an issue again. Halfords hadnt repaired properly - but after complaining, Halford say it is the new garage's fault. REALLY! what a coincidence - we now have a £700 bill & Halfords are saying "case closed" - not even honouring their 24 month gtd of works!! Unbelievable - they have done a bodge repair and think they can get away with it!

After having my Ford C-max annual service done with Ford for the last few years and feeling I was ripped off, I can happily say I am more than pleased with the annual service Halfords provided, going above and beyond again. I will be returning for my MOT when it's due and I have no doubt whatsoever that I will continue to use them for all my motoring need in the future.

Kallum is my hero.

He talked me through the whole process whilst fixing a chip in my front windscreen. He was warm, personable and humorous and went the extra mile the entire time.

Thank you Kallum, you’re an asset to the Halfords Team. ⭐️⭐️⭐️⭐️⭐️

COMPLAINT:

Paid for puncture protection for my little boys bike which is gauranteed for 2 years. Now, after 19 months the bike has a puncture and is within warranty and Halfords have refused to fix it. I have called the helpline and was promised a call back within 48 hours which has not happened. It's urgent and the call centre reassured and promised me this would be rectified! I am a single parent, and I am also housebound with a disability. My young son is a carer to me and needs his bike for transport. The woman actually promised someone would call back asap from my local store but I have heard absolutely nothing. The customer service is ablosutely disgraceful, Halfords have shown a complete disregard for their warranty promise and customer service, which seems to be non- existant. I really hope you put this right Halfords, we have been loyal customers to you for decades. Customer ref number is 01119903.

Bought latest 150 advanced socket set, most reduced set so far. No 3/8 deep sockets, no ratchet spanners, loads of spline tools but now lacking the individual 3/8 drive holders, lots of fillers not much substance, each set has got worse and this is the crapiest set they have released to date, we want socket spanner sets not all the stocking filler fiddley bits

I went to Halfords Selly Oak and had my indicators changed by Karum, what a fabulous chap! Efficient, kind and quick, an absolute gem. Thank you Halfords. I was also served at the counter by Javed and he again was very helpful

I booked my car in for a MOT at the Aintree branch in Liverpool and received some reminders which where not invasive like some companies. It was booked in for 8:30am and I turned up 10 minutes before. I was informed that if I returned an 9:30 it would be ready. I was confident that the car would pass. I was very impressed by the professionalism and friendship. Thank you Aintree Halfords.

Online support is absolutely shocking. I can’t access my account and the link to reset password will not come through.

I’ve paid for a tent which I expected to arrive yesterday as I am
Supposed to go camping today. The tent hasn’t arrived and the online staff have said it will take 7 days for someone to sort my password to get into my account to check details of the order.

Not good enough.