OK Mobility Reviews 

The experience was fine, but the cancellation of my car reservation made through Booking.com was caused by both companies and I was retained a significant amount of money.

First time using these guys
Got to say fantastic service from pick up to drop off
Would definitely use again
⭐️⭐️⭐️⭐️👍🏻

Fast delivery and simple process to pick up the car.

Do not use! Booked through EasyJet, had to pay for insurance again at the desk before they would give me the car AND paid for a secondment driver never added to the rental agreement even though we had all the relevant documents.

Pre-read your hire documents and check-in information before you arrive and you should have no problems. I knew exactly what additional cover they would offer me, what deposit I would need to pay and which documents I needed to bring.

Always check the damage they have recorded before driving away. They emailed me the damage document after check-in, so it was available by the time I reached the car.

I would also strongly recommend taking photos and/or videos of the car at both pick-up and drop-off. That gives you evidence if there is ever a disagreement about damage.

Fortunately, I had no accidents during my trip and received my deposit back within 24 hours of returning the car.

OK Mobility would have received 5 stars from me, however…

They push very hard to sell their premium cover. There are several levels of cover, with different deposits and costs, and the amount of information given at check-in could easily confuse or worry a first-time hirer.

I was also told that I currently had no cover and that I would have to purchase additional cover to be insured. My understanding is that car hire companies must include the minimum legally required third-party insurance in the standard rental price. If that is correct, I think the way this was explained to me was misleading and unnecessarily alarming.

For a first-time hirer, I can see this being quite intimidating and potentially leading them to purchase cover they had not intended to buy.

My advice is simple: read the different types of cover before you check in, understand what is already included, know your excess and deposit, and decide beforehand whether you want additional cover. That way you can make an informed decision without feeling pressured at the desk.

Overall, my actual rental experience with OK Mobility was smooth, the car return went well and my deposit was refunded quickly. I would definitely book with them again. My main criticism is the pressure and lack of clarity around the additional insurance.

Stay away from them . 04/09/2026 booked car from tia airport for 23:30 I was there 23:40. The little office was with open window and me and some other customers waiting in case they will come in few minutes. After 30minutes 00:00 I tried to call them but the phone was dead and then I called booking.com from where I make the reservation. The answer : You were late you lost the car. And if you don’t have an evidence you arrived 11:30 you won’t get any refund. You had to get a picture 23:30 with closed office . Thank you have a good night.

Large additional fees which exceed the entire rental cost

HORRENDOUS COMPANY, DON'T USE THEM. DAYLIGHT ROBERRY

Flight delayed - they close at 2am. Stayed in the Airport all night waiting for them to re-open and surprise surprise, when they did reopen, although the car was right outside, they would not let me continue because its was the next morning so i was marked as a 'no show' by their system EVEN THOUGH they closed! COMPLETE ROBBERY!!!! They kept 23 days worth of my car rental because my flight was delayed and they closed their shop 9min before I arrived there!

I am a regular customers of OK mobility in Spain, I've rented more than 20 times from them however, they have become ATROCIOUS. I asked the attendant in the shop to apply discretion given my loyalty and the fact i had no control over the flight delay, she giggled at me!!!!! and said, 'it not matter how many times you rent'

Customer service is horrendous, no response to complaint in over a month. Staff at the new office in the car park at Alicante airport are terribly exhausted, rude and careless.

We had paid for 23 days rental but our flight was delayed and when we arrived the rental office was closed and the alleged 'customer service person' told me I should have read my contract!

The no-show clause is enforced without any care or consideration for their customers circumstances. It is simply a money grabbing exercise. No doubt they subsequently also re-rented the car thus making a fortune in the process.

I found WIBER who surprise surprise were considerably better than OK mobility and the cost was less than 1/2 what i paid OK Mobility to rob me. God knows why I have rented from these scammers so many times. Actually they used be OK but now they are NOT OK!

Shame on you, OK Mobility! I arrived at your Milan Malpensa branch with a valid, fully prepaid booking (Ref: 10886574) worth 768.00 €, and your staff had the audacity to refuse my car or demand cash payments for a service already paid in full. Because of your unacceptable behavior and leaving me stranded at the airport, I was forced to rent another car from Sixt (Rental Agreement: 9045823639) out of my own pocket to fix your mess, costing me 1,108.22 EUR in rental fees (with a total card hold of 1,408.22 EUR). Treating customers this way is pure theft and fraud. Expect full legal action and recovery of all expenses. My formal complaints to the Italian AGCM and ECRCS are already moving, and you will be held financially responsible for every single cent!

Poor service and complaint handling

Our OK Mobility rental car broke down during our holiday. A replacement was offered, but collecting it required around four hours by taxi and train, which was not practical. We did not refuse a replacement.

We were left without a car for the final five days, had to rely on public transport and incurred a €225 taxi fare to the airport.

Most disappointing was that OK Mobility took over two months to respond to my complaint, eventually rejecting it.

A breakdown can happen, but I expected much better assistance and complaint handling.

The single worst car hire experience of my life. At pick up they forcibly try to sell you every possible upgrade, extra or insurance. The car was damaged with several scratches and dents everywhere, but they refused to note it on the contract, claiming that I would need to cancel the contract and make a new booking. Upon returning the car, they recorded the pre-existing damage as my own, ignoring all evidence (including pictures and video recordings made at pick up) that proved that the damage was already there. They also charged me a full tank of petrol and a petrol admin fee, despite the fact that I returned the car with a full tank. They did this without any warning, by charging my credit card. I only found out a few days later by looking at my bank statement. I complained and all I was offered was a 10% discount upon my next rental. No refunds. An absolute joke and a scam. Avoid at all costs!!!

The worst service and company they are scamming you

Excellent customer service by Rita. She was friendly and efficient. She was able to quickly change our vehicle to a newer car.

NIE KORZYSTAJCIE Z TEJ WYPOŻYCZALNI TO SA ZWYKLI ZŁODZIEJE I NACIĄGACZE !!!! NIE POLECAM!!!
⚠️ STRONG WARNING — DO NOT USE THIS CAR RENTAL COMPANY!

Based on my personal experience, I strongly advise everyone to stay away from this company. I feel that I was treated unfairly and that I was not given the service I paid for. Despite contacting them and requesting a refund, I have been extremely disappointed with the way my case has been handled.

In my opinion, their customer service is unacceptable and their business practices are highly questionable. I absolutely do NOT recommend this company.

Think twice before booking with them — you may regret it.

Deposit reimbursement needed, customer service good tho

Excellent service

They do a great job at a great price.

Ruined my holiday.

I was robbed of my wallet days before going to holiday and my driving licence was in it. In Italy in this event you go to the police and you are given a provisional permit.

Despite even in their own Faqs says is allowed, i called them beforhand and they do not want to.release the car.

Is ridiculous for the following reasons : they would have had a file with a copy of my licence and i.offered to bring that and the police paper. They would have had a complete file..I called 17 days Before my holiday and here i am...