Centauro Rent a Car Reviews 

Have always had great experiences with Centauro until last week.
Dropped off the car as usual but guy in the office said didn't need to check it as long as full tank.
There was minor damage to the rear bumper on pick up which I have photos.
The day after I noticed that they charged me 270 euros for minor damage on the bumper.
Have contacted them several times ,no response.
So the lesson is never walk away till fully checked.
Shame as always liked using them.

This was overall a horrible experience, they tried to force upon us extra insurances even though we told them multiple times that we bought the insurance through booking. Then the man at the desk started to question our insurance and said like «I don’t know if that going to work if something wrong happends» they tried to make fear upon us so we would take the offer from them and double insecure the car even though we bought the best insurance through you. You should really think about quitting your relationship with Centrauto car because they are going back your backs making people questioning their desicions and stating that there is no guarantee from booking and they don’t know if you could trost booking, that’s the litterly words the man in the desk told me. Just trying to scam us customers, a really unhappy experience

I see some people had poor experiences, we rented a car at Alicante airport All well until the last day. We were in the mountains in NE Andalusia when we had a puncture. It was not repairable and we were 400 Kms from our airport hotel in Alicante
We had Gold Club with Centauro which I always do for peace of mind. A bit more expensive and until now not needed it
Centauro were amazing
Initially were going to take us to nearest office Murcia for new car though that was 4 hours away
They didn’t have a car there so in the end took us by taxi to Alicante our airport hotel
Could have been a disaster as flight home was early next day
I will always use them from now on. Test of a good company is how they help in an emergency
I recommend their gold club reservation you never know when that little extra cost might save your holiday

-WARNING-
Do not rent a car from this company! Their prices might seem alright but the rest is a scam. Do not trust other positive reviews! They will most likely charge you for extras, without any proof or probalbe cause. They don't answer emails and will likely reply to this review like they always do - contact us via email - that's a joke as no one replies.
-WARNING-

Stay completely away from Centauro, they are doing fraudulent business! I ordered a car without the extra insurance package, because I have a private rental car insurance covering the same. When picking up the car it turns out they anyway added extra insurance as default without informing me clearly - they did not even ask me. They requested me to pay 318 euro extra, whereby I asked if that sum was just a deposit, and the service desk worker confirmed yes it was. Then I was presented a small signature screen without seeing the whole contract. And dumb as I was, I signed. Turning out they fooled me, did not inform me, incorrectly confirmed it was a deposit. And afterwards? Well, of course they reject to refund, because they are criminals. Amazing, you cannot trust this company at all.

Just some hours after I submitted this review, Centauro responds and asks me to submit a case to their customer service. Which is exactly what I have done already to try to resolve the issue before giving this review. I guess Centauro is just playing a game and pretending to be helpful - which they absolutely are not.

I have claimed refund after hiring car through Ryanair. I stated at the desk that I was covered with insurance from home. They reserved for fuel and car insurance. After rental they refunded fuel but not the insurance. They insist that I paid for full insurance which I never asked for.

Very, very unprofessional company!!! We left the car on September 26th without any damages and with a 95% filled fuel tank (received the car with 75%). It has now passed more than 6 weeks, we still didn’t receive our fuel deposition of 90,75€ back, although we called and wrote XY-times.
Since Saturday (2026-10-31) the phone number is unreachable.
Shame on you Centauro Crete!

Never use this company. I booked a car from home and paid for it in advance, yet I was charged a deposit upon pickup—which has never been refunded. They don’t respond to emails, so rent your car somewhere else; they cheat and scam customers, taking advantage of them through their aggressive salespeople.

Nunca recurras a esta empresa. Reservé un coche desde casa y lo pagué por adelantado; sin embargo, al recogerlo me cobraron una fianza que nunca me han devuelto. No responden a los correos electrónicos, así que alquila tu coche en otro sitio; engañan y estafan a los clientes, aprovechándose de ellos a través de sus vendedores agresivos.

AVOID CENTAURO! TERRIBLE EXPERIENCE IN ALICANTE!
This was our first car rental experience, and unfortunately, it was absolutely awful.
Everything seemed fine on the first day. We paid for the rental, decided not to purchase full insurance, and took photos of the car before driving away. The car already had a significant scratch and several other visible damages, which we carefully documented.
When we noticed the scratch, we specifically called a member of their staff over to inspect it and pointed it out before leaving with the car. We were told that it was fine and that there was no issue.
When we returned the car, we handed it back in exactly the same condition in which we had received it. We also pointed out the existing scratch again to a member of their staff during the return process. We were told that our deposit would be refunded within approximately 30 minutes, minus €280, which they decided to withhold because of a scratch that WAS ALREADY THERE when we collected the vehicle!
We immediately contacted them, explained the situation, and sent them the original photos proving that the scratch existed before our rental. They told us the case would be reviewed and resolved within approximately 10 days.
Well, today is day 11, and we are STILL waiting for our money and a proper resolution.
What makes this experience even worse is that we are being charged for damage we did not cause, despite having photographic evidence. Nobody should have to deal with this kind of stress, especially when they have done everything correctly and documented the vehicle beforehand.
This was our first car rental experience in Alicante, and honestly, it has made us afraid to rent a car from any company again.
Stay away from Centauro! Extremely disappointing service, unfair practices, and absolutely no confidence in how they handle customers’ money and damage claims. They seem perfectly happy to charge you for damage you didn’t cause and leave you chasing your own money afterwards.
I would never rent from them again, and I strongly advise others to think twice before booking with Centauro.

Disgraceful customer service at Centauro Palma Airport. I would not rent from them again.

We hired a Kia Niro from 22–29 October 2026. The parcel shelf was already missing when we collected the vehicle. We did not remove or lose it.

At return, staff insisted that it “should be there” and told me €360 would automatically be deducted from my deposit. When challenged, they provided no evidence that the shelf had actually been supplied with our car.

A shelf being standard equipment does not prove it was there at handover. Surely a rental company should understand that before charging someone €360?

I disputed the charge immediately and complained in writing, asking for the collection records, evidence that the shelf was present and a breakdown of the amount. Centauro took the money from my credit card anyway.

To make matters worse, their automated response explained deposit refund times and declared my query “resolved”. My complaint was about a disputed charge—not how long a refund takes. I had to reply again to request an actual investigation.

As of 31 October, no supporting evidence or substantive resolution has been provided to me. Taking the money was apparently straightforward. Giving a proper explanation has been another matter.

WARNING TO OTHER CUSTOMERS: film the entire car BEFORE driving away—EXTERIOR AND INTERIOR. Open the boot, film the parcel shelf and under the boot floor, and record all supplied accessories. Photograph the wheels, glass, bodywork and seats. Get missing items and damage acknowledged in writing. Do not rely on their checks.

This experience has destroyed my confidence in Centauro. The dismissive treatment at the airport and the handling of my complaint have been completely unacceptable.

I will update this review if Centauro provides evidence or resolves the dispute.

After 2 months they have charge my credit card to pay for the car that was broken
They don’t care about the casco and a law suit is open

Always reliable with a very good service.
Regular bus at pick-up point and convenient location.
A lot of dodgy car hire companies out there but Centauro is certainly not one of them. I strongly recommend them.

When booking our last flight on Wizz Air, they offered a rental car option, and we took it. We booked and prepaid the car. When we received the receipt for 280 Euros, we noticed that it was through a subcontractor, CarTrawler. CarTrawler’s instructions for picking up the car at Venice airport told us when would be getting it from their local agent, Centauro. When we arrived to pick up the car, Centauro went through all the usual questions—drivers license, passport, days we’d use the car, etc. But then she asked me if I’d be driving in any other country, and I answered honestly that we’d be going to Croatia, 150 km away. At that point, she told me she couldn’t rent me the car. That this was buried somewhere in the fine print. OK, nothing I could do about it, standing at the rental car area with no car and a need to go to our next appointment. I had to rent from the next company in that same rental car area, for a price of 600 Euros. But the Centauro woman told me that, since they were only the local agent, I’d need to contact CarTrawler for a refund of my advance payment. When I contacted CarTrawler, they told me that there would be no refund, since I “cancelled my rental, less than 24 before pickup.” To repeat, I didn’t cancel my rental; CarTrawler’s agent refused to give it to me! And so I’m out 600 Euros, plus the inconvenience of wasting my time checking in for a car I never received, finding another car, writing 2 emails trying to get a refund from CarTrawler, etc. So I thought I was renting a car from Wizz; it turns out I wasn’t renting from anyone, just having my money taken by Wizz/CarTrawler/Centauro, who never delivered a car. So disappointing!

Picked up car at Alicante airport late at night around 30min before office closed. Booked car through Wisecars basic small car no extras. Car and collection was fine however when i got my credit card statement i noticed additional charge for Super Cover. This was not offered or quoted to me. Wisecars trued to resolve this but no joy. I trued 4 times to contact Centauro directly and eventually someone responded. I accept i signed the paperwork but was not informed of additional services added or quoted any additional costs. If anyone is renting from this company make sure you read the small print and get everything checked. Dont assume you get what you pre-booked. Terrible misselling practice!

I've used Centauro many times in the past and have always received good service, which makes this experience even more disappointing. I'm not sure whether the franchise at Chania Airport, Crete, has changed hands, but the service is now appalling.
I booked and paid for an automatic car in June for our holiday in September. When we arrived at Chania Airport, we were simply told that no automatic vehicles were available. There was no explanation and no apology. We were advised that if we wanted an automatic, we could return the following day. As our accommodation was a two-hour drive from the airport, this was completely impractical, leaving us with no choice but to accept a manual vehicle instead.
Despite receiving a lower-grade vehicle than the one booked, there was no adjustment to the rental price.
To make matters worse, I paid a fuel deposit for half a tank of fuel. We returned the vehicle with the required half tank and were assured that the fuel deposit would be refunded. It has not been.
After numerous attempts to resolve this issue, I continue to receive automated responses stating that the matter is resolved and that refunds can take up to 15 days to clear through the banking system. Those 15 days passed a long time ago. My Centauro account still shows a credit balance for the fuel refund, yet no attempt has been made to release the money back to me.
Failing to provide the vehicle that was booked is bad enough. Continuing to withhold a refund while repeatedly claiming the issue is resolved is unacceptable.
Unfortunately, based on this experience, I can no longer recommend Centauro. The customer service has been terrible, and the handling of this refund has left me questioning whether the company can be trusted to honour its commitments.

I was very disappointed with the service provided by Centauro. I should have read the Trustpilot reviews first. However, I booked a car for my holiday in Madeira through Zest, a broker service who, bizarrely, rated them highly. Irritatingly, when I arrived at the company office after a long day’s travelling they refused to let me have the car. The reason? I had used the shortened version of my name, Geoff, on the Zest booking form rather than writing it out in full i.e. Geoffrey, hence there was a disparity between the booking form and my passport and drivers licence. Apparently, Centauro were concerned that I was not who I said I was. This despite having a booking voucher, a driving licence containing the same address as the booking form, emails from Zest confirming the booking, and text messages telling me all was well.

Centauro was prepared, however, to rent me a car directly, for 3 times the price including non-negotiable ‘smart cover’ at extra cost. They were also more than happy for me to use my shortened name on their paperwork. Make sense of that if you can.

As an aside, Zest were hopeless when I asked for their help in resolving the issue. ‘Not our problem’ was their response.

The car I eventually rented from Centauro was clean, somewhat dented, with 95,000km on the clock.

My advice, don’t rent a car from Centauro. If you do, be prepared for them to refuse to provide you with the vehicle you’ve booked, for effectively no legitimate reason.

Alicante airport Centauro are fraudsters who bamboozle customers into paying charges for their “Smart cover” they don’t want. They then become aggressive when challenge and refuse to refund it. Very unimpressed. Do not use this company.

Hired a small car, great price and ideal for what I needed....... however on collection of the car, I had to pay an extra premium. Informed that it was merely a deposit held against any issues with the vehicle being returned with fuel being below its required target. I was informed it was not insurance which I did not take out, due to using my own.... however after the normal 7-10 days waiting for the refund, they have charged me for the insurance and deducted this from the refund ! Go elsewhere and pay an actual price for a vehicle without extras and being deducted after you return home from your holiday.

Fast check in is great, but make sure to book ik in advance. Superfast payback on petrol deposit! Really recommend Centauro. Book directly, no via third parties

⚠️ CENTAURO RENT A CAR — AVOID THIS COMPANY! SHOCKING SERVICE AND NO CUSTOMER CARE. ⚠️

On 9 July, during our holiday in Palma de Mallorca, my three daughters and I experienced an extremely distressing situation with Centauro.

Before travelling, I called twice to confirm that my Visa debit card would be accepted. Both times, I was assured it would. However, upon arrival, our card was refused, despite my willingness to provide the required security deposit of up to €2,100. Even after asking to speak to the branch manager, no solution was offered.

As a mother travelling with three daughters, I was left stranded in a foreign country without a vehicle, putting our entire holiday at risk. The lack of empathy and assistance was humiliating and unacceptable.

To make matters worse, Centauro charged us €94 for a vehicle we never received, then claimed we were a “no-show”. This is completely false. We were physically present at the agency, ready to collect the car, and tried to resolve the situation. We did not fail to turn up; Centauro refused to provide the vehicle despite its previous assurances about our debit card.

Centauro later gave a contradictory explanation, claiming our deposit was refused because we had no return flight tickets. This is also false: we had our return tickets, and nobody even asked to see them.

Since then, our attempts to resolve this matter have led nowhere. We have endured unnecessary stress, disruption to our holiday and additional transport costs.

We are demanding a full refund of the €94 and fair compensation for the inconvenience, extra expenses and distress caused.

We expect Centauro to investigate properly, take responsibility and provide a concrete resolution rather than contradictory explanations.

WE WILL NOT LET THIS MATTER DROP. We will continue pursuing our complaint until we receive a fair outcome. Customers deserve honesty, respect and accountability.

We are still waiting for answers.