The very rapid response to my initial report of my problem with my vehicle. The frequent updating to me of the progress with their evaluation of the problem. The reply to online chat when I needed... See more
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Big shout out to Harry! After doing some research into recommended providers and seeking online quotes for a number of products he promptly followed up with a call, after I had left a call back reques... See more
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I had to use my cosmetic insurance cover with Motoreasy for a scratch repair. It was really easy to do ! The claim procedure effortlessly. Decision quick. Communication great. Couple days after I had... See more
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Will Thornton & Dane Walters were extremely helpful from 1st contact until close of claim. They communicated clearly and with respect throughout the process. They also followed up all emails & messag... See more
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Company details
- #25 of 53 best companies in Car service
- #33 of 62 best companies in Vehicle Repair
- #38 of 137 best companies in Insurance company
About MotorEasy
Written by the company
Read Our Favourite Review!
Whether you’re buying a car or already own one MotorEasy makes life easier:
- Access to our expert team of motoring advisors
- Your own free online account
- Personalised reminders – never miss a motoring date again
- Access to your car’s full MOT History
- Manage all family cars in one place
MotorEasy Warranty - the highest level of cover in the UK includes:
- Claims limit up to the vehicle value
- Parts, labour and diagnostics costs
- Trade discounts passed onto our members'
MotorEasy GAP Insurance covers the shortfall between the insurers payout and the vehicle value if the vehicle is written off by an accident, theft or a fire.
- 5 star Defaqto rated cover
- All cars up to 8 years/ 80,000 miles
- Up to £500 of your main insurers excess covered
MotorEasy Servicing, MOT’s and Repairs monitored by experienced engineers
- Save 40% on main dealer servicing prices
- 10,000 garage network nationwide
- Expert repairs team to manage bookings
MotorEasy Breakdown Cover repairs 80% of cars at the roadside.
- 4 levels of cover
- Up to 6 call-outs per year
- No excess or call-out charges
Contact info
60 Portman Road, RG30 1EA, Reading, United Kingdom
- 0800 131 0001
- info@motoreasy.com
- motoreasy.com
4.7
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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MotorEasy Contract
Having a contract with MotorEasy made the whole servicing/MoT process extremely simple. I would wholeheartedly recommend them.
23 July 2026
Unprompted review
Good Result
Louise from MotorEasy was very helpful, considerate and patient with my warranty claim. The situation was not straightforward - but Louise was able to help with the issues and to resolve them in a very satisfactory way. I think that MotorEasy are very fortunate to have Louise on the team
23 July 2026
Unprompted review
I regret purchasing a MotorEasy…
I regret purchasing a MotorEasy warranty, as my experience has been extremely disappointing from start to finish.
The main reason I wanted a refund was that the policy would not cover the cost of my air conditioning repair, which cost me over £1,700. This immediately made me question what the warranty actually covers and whether it is of any real use. In reality, the policy has proven to be worse than having no cover at all, as I have effectively been driving without any meaningful protection while believing I was covered.
Within the first month of taking out the policy, I realised it was not suitable for my needs and asked to cancel it. My request and complaint were not properly dealt with, and I received no meaningful response at the time.
The handling of my Jaguar I-PACE tailgate strut claim was equally frustrating. I was initially told that only one strut would be covered. Later, a MotorEasy representative telephoned me and told me to stop the repair because they would cover everything. By that point, after waiting so long, I had already bought a pair of second-hand struts myself. I was told MotorEasy would reimburse me for those, pay for two new struts, cover all the fitting costs, and that an email confirming this would be sent immediately after the call.
That email never arrived. No one called me back despite what I had been promised.
I then received an email from Tracey Allen, Customer Relations Manager, offering to pay for only one strut and less than half of the labour costs, with just two weeks to accept. I was away on holiday during that period and replied explaining that I did not consider the offer to be fair. I received no response.
When I contacted MotorEasy again to ask why my concerns had been ignored and why my earlier cancellation request had still not been addressed, I finally received a response from the finance department offering me a refund of £681.79. This was calculated based on the remaining policy term rather than the fact that I had requested cancellation within the first month.
I have also previously held a policy with MotorEasy which I never needed to use, but I still renewed it for another 18 months at a cost of £1,200. This means I have paid £1,200 for each 18-month policy, making the lack of meaningful cover even more frustrating. In total, I have lost approximately £2,400, in addition to the significant amount of time wasted in back-and-forth correspondence and phone calls trying to resolve these issues.
I have since raised the matter with The Motor Ombudsman, who has indicated that I have a case to pursue.
My experience has been one of poor communication, broken promises, long delays, and customer concerns being ignored. I cannot recommend MotorEasy based on my experience.
22 July 2026
Unprompted review
Reply from MotorEasy
Dear Alex,
RE: Covered 1 boot strut, 1 side not suddenly failed.
Thank you for your review on your Jaguar I-PACE
It is important for readers to understand that no warranty covers issues that are not sudden and unexpected or parts that have not failed.
You logged a claim on your boot struts of which we covered one side terms as both would not fail suddenly and one would be at end of life.
No warranty covers components that have not suddenly failed and require changing as good service practice as to do so would be unfair to other members who must pay through increased premiums.
A manager will be in touch to discuss your comments.
Regards
Rory
Dane was super helpful!
The platform is very easy to use. I had a small issue with billing but the Manager, Dane, was straight on the case, resolved the problem quickly and communicated with me throughout. I'd definitely use the company again.
22 July 2026
Unprompted review
Reply from MotorEasy
Hi Dom,
Thank you for your review! We're delighted to hear you found the platform easy to use and that Dane was able to resolve your billing query quickly. We'll be sure to pass on your kind words to him. It's great to know you felt well informed throughout, and we appreciate your recommendation to use us again.
Happy Motoring,
Molly
Highly recommend
I have used many garages over the years, this is by far the best one. Being a single woman, I am always charged fairly, the service i have recieved on numerous occasions has been top class, going above and beyond everytime. Highly recommend.
22 July 2026
Unprompted review
Reply from MotorEasy
Hi Jenni,
Thank you for your kind words and for your recommendation. We're delighted to hear you've had such consistently positive experiences and that you've always felt looked after and treated fairly. It's especially great to know the team has gone above and beyond for you on so many occasions. We appreciate you taking the time to share your feedback and we look forward to helping you again in the future.
Happy Motoring,
Molly
Reply from MotorEasy
Hi Martin,
RE: GAP Insurance - Peugeot
Thank you for your review! We're delighted to hear you found the process easy, our communication helpful, and our cover good value for money. We appreciate your feedback and thank you for choosing MotorEasy.
Happy Motoring,
Molly
Reply from MotorEasy
Hi Tony,
RE: GAP, Alloy and Cosmetic Insurance - BMW 4 Series
Thank you for your review! We're pleased to hear you found it quick and easy to arrange your cover. Making the process as simple as possible is what we aim for, so it's great to know we delivered. We appreciate your feedback.
Happy Motoring,
Molly
Really easy to organise cover and so…
Really easy to organise cover and so helpful! Added a private plate soon after taking out cover and they helped me with ease. Definitely recommend!
22 July 2026
Unprompted review
Reply from MotorEasy
Hi Lea,
Thanks for your lovely review! We're delighted to hear arranging your cover was quick and easy, and that our team could help make updating your private plate a hassle-free experience. We really appreciate your recommendation and are always here if you need us.
Happy Motoring,
Molly
Easy transaction
Easy transaction, good price for what seems good cover. Hopefully will meet my needs if required.
8 July 2026
Unprompted review
Reply from MotorEasy
Hi Martin,
Thank you for your review! We're pleased to hear you found the process quick and straightforward, and that you felt our cover offered good value. We hope you never need to use your policy, but if you do, our team will be here to help every step of the way. Thanks for choosing MotorEasy.
Happy Motoring,
Molly
Friendly service, excellent work
The work was done on a Monday, so perhaps for this reason I didn't receive the advance notice the previous day. However, I enquired Monday am and was soon advised of an arrival time, and Gary arrived punctually. Very pleased to have the alloy restored to its pristine state. thanks
20 February 2026
Unprompted review
Reply from MotorEasy
Hi Frances,
RE: Alloy Insurance
Thanks for your review. We're delighted to hear you were pleased with the repair and that Gary restored your alloy to its pristine condition. We appreciate your understanding regarding the communication on the day, and we're glad we were able to quickly confirm an arrival time and keep everything on track. Thanks again for taking the time to share your experience.
Happy Motoring,
Molly
Straight forward easy to use great…
Straight forward easy to use great customer
1 July 2026
Unprompted review
Reply from MotorEasy
Hi Tonny,
Thank you for your feedback! It's great to hear you found the process simple to use and that our customer service made a positive impression. We appreciate your review and look forward to helping you again in the future.
Happy Motoring,
Molly
Motor easy very helpful team and…
Motor easy very helpful team and straightforward
10 July 2026
Unprompted review
Reply from MotorEasy
Hi Angela,
RE: GAP Insurance - Kia
Thank you for your review! We're really pleased to hear you found our team helpful and the whole process straightforward. That's exactly the experience we aim to provide, so it's great to know we got it right. We appreciate you taking the time to share your feedback.
Happy Motoring,
Molly
Reply from MotorEasy
Hi Peter,
RE: Alloy, Cosmetic, GAP Insurance - Skoda
Thanks for your review! We're delighted to hear you found everything easy to set up and that you received great service. We really appreciate your feedback and are pleased we could make the process a simple one.
Happy Motoring,
Molly
Reply from MotorEasy
Hi Roy,
Thank you for your review! We're pleased to hear you found everything straightforward and hassle-free. Keeping things simple is exactly what we aim for, so it's great to know that's been your experience. Thanks again for your feedback.
Happy Motoring,
Molly
Reasonable price
Reasonable price, staff are friendly, knowledgeable and not pushy. I’ve used them for years
22 July 2026
Unprompted review
Reply from MotorEasy
Hi Tracey,
RE: Service and MOT - MG
Thanks for your continued support! It means a lot to hear you've been with us for years. We're really pleased you've consistently found our team friendly, knowledgeable and never pushy, and that you've found our cover to be good value. We appreciate your loyalty and look forward to helping you for many more years to come.
Happy Motoring,
Molly
Gap Insurance policy
I took out a Gap Insurance policy for a 2-yr lease car. £12 per month just in case anything happened…. and it did. Whilst parked at Heathrow airport the car was flooded and deemed a total loss. Motorways were brilliant from the outset. Communication through their web portal was swift and easy. Crucially I wasn’t at any loss at all and had months worth of lease payments refunded to help with a new lease contract.
For £12 a month - you can’t afford NOT to use motorways……
22 July 2026
Unprompted review
Reply from MotorEasy
Hi Christian,
RE: GAP Insurance - Cupra
Thank you for sharing your experience. We're sorry to hear about the loss of your lease car, but we're delighted we could help make a difficult situation a little easier. It's great to hear the claims process was straightforward, the portal kept everything simple, and that your GAP Insurance payout helped you move on quickly. We really appreciate your recommendation and thank you for choosing MotorEasy.
Happy Motoring,
Molly
Easy to apply .
Easy to apply .
Did on recommendation of Money saving expert.
12 July 2026
Unprompted review
Reply from MotorEasy
Hi Kellie,
RE: GAP Insurance - Mercedes CLE
Thank you for taking the time to leave a review. We're glad you found the application process simple and straightforward. It's great to have you with us, and we appreciate you choosing MotorEasy.
Happy Motoring,
Molly
Recently arranged GAP insurance on my…
Recently arranged GAP insurance on my new car and it could not have been easier. I originally spoke to someone who gave me a quote and sent me a link to their website so I could peruse at my leisure so that I made the right decision on what policy suited me best. I have created an account and now everything is at my fingertips. Price compared to other insurers very favourable.
10 July 2026
Unprompted review
Reply from MotorEasy
Hi Kevin,
RE: GAP Insurance - Hyundai
Thanks for your review. We're delighted to hear arranging your GAP insurance was such a straightforward experience. It's great to know our team gave you the information you needed without any pressure, so you could choose the policy that was right for you. We're also pleased you found our prices competitive and that having everything in your online account has made managing your cover easy. Thanks for choosing MotorEasy!
Happy Motoring,
Molly
Very quickly arranged and a very good…
Very quickly arranged and a very good repair carried out. Was only an indentation but removed magically to completely disappear. An all round brilliant service.
14 July 2026
Unprompted review
Reply from MotorEasy
Hi Michael,
RE: Cosmetic Insurance - Hyundai
Thanks for taking the time to leave a review. We're so pleased to hear everything was arranged quickly and that you were happy with the repair. It's great to know the dent was removed so effectively and that you had such a positive experience from start to finish. We appreciate you sharing your experience.
Happy Motoring,
Molly
Process to buy was simple
Process to buy was simple . Good communication as well. I have no experience of GAP insurance so had to go on comparison websites and motor easy had positive review, and the price was attractive. As for performance....well, hopefully I won't need to find out but there were quite a few positive reviews as well .
13 July 2026
Unprompted review
Reply from MotorEasy
Hi Bruno,
Thanks for your review. We're delighted to hear you found the purchase process simple and our communication clear throughout. It's great that our positive reviews and competitive pricing gave you the confidence to choose MotorEasy. Hopefully you'll never need to make a claim, but if you ever do, our team will be here to help. Thanks again for your feedback!
Happy Motoring,
Molly
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