As a first time car leaser, sadly, I became mindful of the risks of losing the car through theft or write off accident. I had read about GAP Insurance which works alongside fully Comprehensive ins... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Following my enquiry I was impressed by the prompt response of Claire & Dane, especially over the issue of my dealing with Perrys. Even getting a call from Rafael was pleasant. Claire answered all my... See more
Company replied
Two repairs covered, one was declined but contacted by Dale who provided compensation for my diagnosis costs so much happier customer. Motoreasy app is a real help, can download documents in one plac... See more
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I made contact twice on the chat facility. Both representatives were extremely professional, friendly and not at all pushy! The second representative (who I believe was called James) called me back a... See more
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Company details
- #26 of 55 best companies in Car service
- #32 of 60 best companies in Vehicle Repair
- #43 of 139 best companies in Insurance company
About MotorEasy
Written by the company
Read Our Favourite Review!
Whether you’re buying a car or already own one MotorEasy makes life easier:
- Access to our expert team of motoring advisors
- Your own free online account
- Personalised reminders – never miss a motoring date again
- Access to your car’s full MOT History
- Manage all family cars in one place
MotorEasy Warranty - the highest level of cover in the UK includes:
- Claims limit up to the vehicle value
- Parts, labour and diagnostics costs
- Trade discounts passed onto our members'
MotorEasy GAP Insurance covers the shortfall between the insurers payout and the vehicle value if the vehicle is written off by an accident, theft or a fire.
- 5 star Defaqto rated cover
- All cars up to 8 years/ 80,000 miles
- Up to £500 of your main insurers excess covered
MotorEasy Servicing, MOT’s and Repairs monitored by experienced engineers
- Save 40% on main dealer servicing prices
- 10,000 garage network nationwide
- Expert repairs team to manage bookings
MotorEasy Breakdown Cover repairs 80% of cars at the roadside.
- 4 levels of cover
- Up to 6 call-outs per year
- No excess or call-out charges
Contact info
60 Portman Road, RG30 1EA, Reading, United Kingdom
- 0800 131 0001
- info@motoreasy.com
- motoreasy.com
4.7
Excellent
18k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer support
Ryan (on the warranty claims team) went out to of his way to help. He represented MotorEasy superbly and fully restored my confidence in MotorEasy after my initial concerns. Great job 👏
17 August 2026
Unprompted review
great reassuring customer service
great reassuring customer service. made hassly bits seem easy Tim was excellent best call centre experience ever
5 September 2026
Unprompted review
car warranty
I requested my car warranty to be cancelled but instead of actioning this request the warranty team decided to increase my premium and renew my policy after having several conversations with motoreasy they still created a new policy and increased my premium without my consent
be careful with this company too busy trying to hit sales targets and not looking after existing customers
1 September 2026
Unprompted review
Reply from MotorEasy
Hi Jaswinder,
As you haven’t left a full name or reference we cannot locate your details on our database. Please respond to our request for further information so a manager can investigate and be in touch.
Tilly
Easily recommended
Wonderful to deal with Tim who was very helpful in explaining the policies and the terms and conditions. Happy to deal with Motoreasy
5 September 2026
Unprompted review
Aggressive sales
I asked for a quote for an extended warranty online. It was not competitive compared to the manufacturers.
I received a call from MotorEasy and when I tried to decline their representative tried to talk over me. Over aggressive sale pressure presumably driven by commission.
4 September 2026
Unprompted review
Reply from MotorEasy
Hi Dave,
As you haven’t left a full name or reference we cannot locate your details on our database.
Please respond to our request for further information so a manager can investigate and be in touch.
Our specialists reach out to help establish the best combination of price and cover, and explain the product and its benefits in further details.
Saoirse
It was a really straightforward… 5 star experince
It was a really straightforward experience, with no hassle or complications. MotorEasy handled everything, and all I had to do was drop my car off at the garage. The price was also a real bargain, especially when booking my MOT through their platform. I’d definitely recommend it!
4 September 2026
Unprompted review
Good communication at all times
Good communication at all times, Thornton was clear and concise in dealing with my questions and also while providing my with information with the progress with my claim. I felt informed and updated with good communication and information throughout my dealings with him and the company overall.
4 September 2026
Unprompted review
Excellent communication from Tim
Excellent communication from Tim, explained the insurance thoroughly.
4 September 2026
Unprompted review
Good service
Good service. From initial enquiry to completion it was a very good experience. Everything was explained clearly and concisely. All options were talked through so I could decide which product and plan was best for me.
31 August 2026
Good customer service
A man called Dane ,, sorted out a problem out for me ,,explained wat way my policy works ,, thank u
4 September 2026
Reply from MotorEasy
Dear Darren ,
Thank you for taking the time to leave us a review. We're pleased to hear Dane was able to assist you with your policy and explained the details clearly.
Thank you for sharing your experience, and we look forward to helping you again in the future.
Happy Motoring,
Molly
Reply from MotorEasy
Hi there,
Thank you for sharing your experience! It's great to hear you were pleased with the service provided and we're pleased your experience has been amazing! This is exactly what we aim for.
If we can be of more assistance, please let us know.
Happy Motoring,
Molly
Painless Car Warranty
Ryan was very attentive and kept me updated every step of the way. Quick and easy process from diagnosis to repair. Thank you!
19 August 2026
Unprompted review
Outstanding customer service highly recommended
I took out an insurance product with MotorEasy and was prepared to be underwhelmed as such Companies do not have great reputation. HOW WRONG I WAS HIGHLY EFFICIENT ADMIN AND FAULTLESS SERVICE. Repairers were top quality. All in all a great experience I would not hesitate to recommend them to everyone.
1 September 2026
Unprompted review
Tim Adeoye was very helpful sorting out…
Tim Adeoye was very helpful sorting out my gap insurance for my new lease car
2 September 2026
Unprompted review
Reply from MotorEasy
Hi Sam,
RE: GAP Insurance
Thank you for taking the time to leave us a review. We're pleased to hear Tim was so helpful when setting up your GAP policy with us. GAP Insurance is a great product to have in place - thank you for choosing MotorEasy for protection, and enjoy your lease!
Happy Motoring,
Molly
Great customer service experience.
22 August 2026
Very helpful and prompt with my queries…
Very helpful and prompt with my queries and resolved all. Very happy
31 July 2026
Reply from MotorEasy
Hi Sandra,
Re: GAP Insurance Bundle - Mercedes C-Class
Thanks for the amazing review! Providing the best possible service to our members is just what we do here at MotorEasy. So we're glad to here that we were helpful from start to finish and all your questions were answered. If you ever need anything else, please do get in contact.
In the meantime make sure to add the MotorEasy digital wallet pass to your phone. Then you'll have instant access to your MotorEasy policy details and key vehicle information when you need it.
Happy Motoring!
Sean
MotorEasy Alloy Wheel Insurance
I had an Alloy Wheel insurance through MotorEasy. It was very simple to set up and affordable. I had to claim on it recently and the process was very straightforward. The person dealing with my claim, Daniel Edwards, also made it very easy. They appointed a repairer shortly after approving the claim and it was resolved within a month. I would highly recommend this product and company.
3 September 2026
Unprompted review
Reply from MotorEasy
Hi Damien,
Re: GAP, Alloy and Cosmetic Insurance - Mazda 3
Thanks for sharing your experience! We're glad to hear the process from start to finish was straightforward, that's exactly how it should be. Even better that Daniel was on hand to help and the repair was completed to a high standard. That's what having alloy wheel cover is all about.
To make staying on top of your cars needs even easier be sure to add the MotorEasy wallet pass to your phone. Simply login to your account and click or press the add to wallet button. Then you'll have instant access to your vehicle and policy details when you need them.
Happy Motoring!
Sean
Promptly done
3 September 2026
Reply from MotorEasy
Hi Robert,
Re: GAP Insurance - Leapmotor C10
Thank you for the fantastic review, we're glad to hear everything was efficient. That's just how we operate here at MotorEasy! For anything else car related make sure to login to your Digital Garage account. From Road Tax and Servicing reminders to exclusive partner offers its the easy place to go for everything car!
Happy Motoring!
Sean
Very easy to arrange my GAP insurance
Very easy to arrange my GAP insurance for my new car, I am an existing customer & everything is on my MotorEasy dashboard. Saber explained the process very clearly when selling one car & buying another to provide correct GAP insurance cover as per my specification. I was satisfied with the cost of the cover. Excellent customer service.
22 August 2026
Reply from MotorEasy
Hi Claire,
RE: GAP Insurance - Porsche
Thank you for taking the time to share your experience. We’re delighted that Saber made arranging GAP Insurance for your new car clear and straightforward, especially while you were transitioning from your previous vehicle. It’s also great to hear you were happy with the cost of your cover and the service you received. We'll be sure to pass on your kind words.
If we can be of more assistance, please let us know.
Happy Motoring,
Molly
First class service
I received a reminder email about my next vehicle service. Price was good so I booked it there and then. Update emails were very good. Booking arranged with garage for October. Very straightforward. Thank you
20 August 2026
Reply from MotorEasy
Hi Chris,
RE: MOT/ Service - Audi Q8
Thank you for sharing your experience with us. It’s great to hear that our service reminder arrived at just the right time and that you were happy with the price offered. We’re also pleased the booking process and regular updates made arranging your October service simple and straightforward. This is exactly what we aim for.
Thank you for sharing your experience, we look forward to helping you again in the future.
Happy Motoring,
Molly
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